3 results found

1. Restore ability to add more than 24 characters to DBA

   We're an ISO and I just noticed that the DBA character limit has been reduced to 24 characters. Most DBAs now have to be abbreviated. Our merchants have been calling to complain and there's literally nothing we can do. We can't understand why this change was made even though we fully understand that FDPOS has a character limit. Clover dashboards didn't used to have this limitation and there doesn't seem to be any discernable or logical reason to reduce the character limit

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   3 comments  ·  Other  ·  Delete…  ·  Admin →
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   Outreach Request  ·  AdminCommunications (Head of Internal Communications, Clover) responded

   Hi Tony - What platform you are looking for this change.

2. authorization

   the authorization on the mobile ap being the same phone number as the computer/desktop platform is not acceptable because the computer that will be at the store will not be with the phone (with the card reader) that will be at a fair. and the fair will WAY too loud to hear a phone ring to be tending to the needs of the store. not to mention leaving customers to take a phone call is rude. so either the store will not be able to use the computer platform or the fair will not be able to take payments. we can't travel to fairs with the computer because the store needs it there and we can't stop the fair to give a code back to the office. it's rude to the customer and all the 5 step entry to the ap makes taking payments very slow. the customers are likely going to choose not to make the sale because they have to wait so long for us to log in to take the payment.

   the authorization on the mobile ap being the same phone number as the computer/desktop platform is not acceptable because the computer that will be at the store will not be with the phone (with the card reader) that will be at a fair. and the fair will WAY too loud to hear a phone ring to be tending to the needs of the store. not to mention leaving customers to take a phone call is rude. so either the store will not be able to use the computer platform or the fair will not be able to take payments. we… more

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   Outreach Request  ·  0 comments  ·  Other  ·  Delete…  ·  Admin →
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3. trevor@ellispos.com

   Need shifts full functions back on the terminal. We have clients ready to leave without these features back on the stations.

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   0 comments  ·  Employees  ·  Delete…  ·  Admin →
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   Outreach Request  ·  AdminCommunications (Head of Internal Communications, Clover) responded

   Hi Trevor

   
   

   What features are you looking for specifically? Clover has partners with Homebase for employee shift features. We can share with them what you are looking for to make sure we fill any gaps.

   Thank you

   Clover Communications