77 results found
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Confirm email receipt sent
It would be nice to see (1) if a receipt was emailed or texted in the transaction details and (2) partial details of the phone or email. I DON'T think email addresses and phone numbers should be fully visible for privacy reasons.
Example: Receipt emailed to ji****@gmail.com at 11:10:54 26/05/2026.
Reasons: To ensure that a receipt was sent, and stop duplicate sending of receipts. To help answer customer questions if they ask how and when it was sent. Transparency for management supervision of tasks completed.
2 votesThank you for submitting your Idea to UserVoice.
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Surcharge on dashboard
Surcharge needs to easily viewable in the Transactions tab. Currently, you have to go into each individual transaction detail to view the surcharge amount, or download a CSV. This creates a lot of extra work for merchants.
2 votesThank you for submitting your Idea to UserVoice.
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Assign role Permissions for custom payment types
Custom payment types are often used by management or accounting for rare instances or problem solving. We need to have the ability to control who can access these according to role.
2 votesThank you for submitting your Idea to UserVoice.
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add descriptions to individual items in an order
Merchants need the ability to add descriptions to individual line items on orders and invoices. Item names alone are often not enough, especially for service-based businesses that must document work for insurance claims, reimbursements, or audits.
Item-level descriptions would allow merchants to clearly explain services performed directly on the invoice, improving clarity and professionalism.
Adding this capability would support more complex service use cases and help Clover remain competitive.2 votesThank you for submitting your Idea to UserVoice.
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Include "remaining balance" on receipts
Currently, Clover receipts display only the payments made and do not show the remaining balance. As a
result, merchants have to manually write the remaining balance on each receipt2 votes -
Retrievals
Merchants cannot respond to retrieval requests thru Clover even though the merchant gets a Clover email that they have a certain amount of time to respond to what the email makes it seem is a Chargeback. Either stop merchants from getting these emails to respond when they can't OR add the functionality to respond to Retrieval Requests in Clover like Chargebacks.
2 votesThank you for submitting your Idea to UserVoice.
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Ability to remove Digital Payments HCO/Payment Link
Ability to remove digital payments (Google/Samsung/Paze) from HCO. These payment types do not allow for the customer to enter mandatory fields that have been set by Merchant. It buy passes the field requirements.
2 votesThank you for submitting your Idea to UserVoice.
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Need to be able to send an invoice to another email other than original email
We need to be able to send an invoice to another email other than original email WITHOUT creating a new invoice number. For accounting purposes, this new invoice number can create a nightmare.
2 votesThank you for submitting your Idea to UserVoice.
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orders
Exiting Open Orders: When the merchant backs out of an order or tries to cancel, the order it remains open. Can we create a popup with example wording, "No payment was processed. If you exit, the order will remain open and can be completed or deleted later." ? This way the merchant knows they are not losing any money or had any failed payments.
2 votesThank you for submitting your Idea to UserVoice.
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Enable Green Dot / Cash App Reload Integration for Clover POS
I'm a small business owner running a busy convenience store using Clover POS. I'd like to offer Cash App and Chime reload services (barcode-based cash deposits} to my customers - a services that's increasingly in demand in our community.
This functionality would not only generate revenue for merchants like me, but also increase Clover's value in underserved communities where customers rely heavily on mobile banking apps without traditional bank accounts.
2 votesThank you for submitting your Idea to UserVoice.
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Customers listed Alphabetically
Please go back to listing Customers on the Station duo Alphabetically or atleast give options to do so. Also, go back to the previous version where you could see the amount of cash back to give to customers before printing a receipt or not. The new updated versions is not user friendly.
2 votesThank you for submitting your Idea to UserVoice.
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Add production item count to KDS
Can we add the ability to have production item count to the KDS
2 votesThank you for submitting your Idea to UserVoice.
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Display Decline Reason Codes in Transaction Details and Receipts
Currently, Clover displays a "Failed" status for declined transactions without providing the reason for the decline.
Merchants should be able to view the processor response code and decline reason within the transaction details in the Clover Dashboard, transaction log, or merchant receipt.
This is especially important for offline payments that are declined when subsequently submitted for processing.
Without this information, merchants cannot determine whether a transaction failed due to insufficient funds, an issuer decline, an expired card, a communication error, or another issue.
Providing this information would significantly improve transaction troubleshooting, reconciliation, and merchant support.
1 voteThank you for submitting your Idea to UserVoice.
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check number prompt
Requesting a pop up prompt for "Check Number" anytime the Check tender is used. This way we can note the check number listed on the check to refer back to if needed.
1 voteThank you for submitting your Idea to UserVoice.
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Allow disabling of receipt emails
We have our own emails that we prefer from our CRM, but there is no way to stop the Clover receipt emails from also going out. Should be able to disable them for transactions on POS terminals and transactions on hosted checkout.
1 voteThank you for submitting your Idea to UserVoice.
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Bring invoice information back to the transaction page
Clover Payments Transactions report is now missing the custom field we created on transaction report. We used this field to help identify patient invoices.
1 voteThank you for submitting your Idea to UserVoice.
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Online Ordering Receipt Protection against chargebacks
Hi-
For online ordering, customers usually handkey the cc information and billing zip code. However, the proof of zip code verification is not printed on the clover payment receipt. Merchants need this proof to provide to chargeback department. Please add this on the receipt and any other proof to help merchants win chargebacks specifically for clover online ordering.
Thank you.
1 voteThank you for submitting your Idea to UserVoice.
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Show fees separately on receipt
Allow the tip and additional fees to come up separately on the receipt for example debit fee and delivery fee.
1 voteThank you for submitting your Idea to UserVoice.
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Change Due needs to be more visible
When paying with cash, the change due used to reflect in big letters and numbers across the screen. After a previous update, the change now only shows for a few seconds at the bottom of the screen in tiny writing. Can we please make the change reflect in big writing again?
When in a busy restaurant, it is easy to miss the change pop up at the bottom, and you just don't have the time to go back in every time to find the transaction and review it. This would be much appreciated.
1 voteThank you for submitting your Idea to UserVoice.
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Ability to remove website link on receipt
On the receipt link customers get sent, on viewing that receipt a website is listed as www.none.com if you do not have a website. I recently called and asked to have that line removed and was told that was not possible. We are in a small town and do not need a website to conduct our business. Most people find us by online search or word of mouth. I would very much like the OPTION to be able to remove that line. Please consider
1 voteThank you for submitting your Idea to UserVoice.
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