7 results found

1. Recycling program

   Since Clovers cannot be reprogrammed between processors, as merchants upgrade equipment or switch processors, endless hardware pieces are being trashed or not disposed of properly. We have an ethical obligation to implement some type of recycling program for merchant's to return unused/unwanted equipment.

   18 votes

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   2 comments  ·  Other Device/Hardware Suggestions  ·  Delete…  ·  Admin →
   Completed  ·  AdminCommunications (Head of Internal Communications, Clover) responded

   There are several public companies that offer recycling programs for technology.  Please research in you local area for this and thank you for thinking of the environment when disposing of your older hardware choices.

   
   

   Clover Communications

2. kitchen display

   I have a clover KDS (Kitchen Display), but its lacking several features.

   1. When in an instore order is placed, there needs to be a chime/notification to notify the kitchen staff.

   2. Should be an option to manually print orders instead of automatic.

   3. When an order is prepared there should be a way to notify the main clover display that the order is ready.

   4. There should be a timer at the top of the orders instead of the time

   6 votes

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   Completed  ·  2 comments  ·  Other Device/Hardware Suggestions  ·  Delete…  ·  Admin →

3. Sync order numbers across devices

   Fast pace counter service establishments with multiple devices who use order numbers would appreciate if thoes numbers where not duplicated by the other device. Each device currently counts independantly which causes duplicate order numbers. This is an obvious problem not only for the staff filling orders but also reporting. Please fix this immediately. Thank you

   1 vote

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   0 comments  ·  Other Device/Hardware Suggestions  ·  Delete…  ·  Admin →
   Completed  ·  AdminCommunications (Head of Internal Communications, Clover) responded

   Please follow the steps to set up unique order numbers in the article below. Or you can call Clover Support to help you set this up.

   https://www.clover.com/en-US/help/order-numbers-prefixes

   
   

   Thank you

   Clover Communications

4. Clover Rewards not working

   My case number is MI-002998178 for rewards program problems.
   Rewards program not working.
   Have called about this problem several times over last severaal weeks
   with not resolution and no meaningful feedback from tech support
   regarding resolution or estimated resolution.
   Another clover client has contacted me with same problem and same complaint.
   I understand this forum might not be the preferred way to issue
   complaint but nothing else has worked.
   Reasonablly certain other clover clients have same or similar problem but
   might not know they have a problem with their rewards program.
   Our customers are very negatively impacted and it seems Clover support/
   management doesn't care.

   My case number is MI-002998178 for rewards program problems.
   Rewards program not working.
   Have called about this problem several times over last severaal weeks
   with not resolution and no meaningful feedback from tech support
   regarding resolution or estimated resolution.
   Another clover client has contacted me with same problem and same complaint.
   I understand this forum might not be the preferred way to issue
   complaint but nothing else has worked.
   Reasonablly certain other clover clients have same or similar problem but
   might not know they have a problem with their rewards program.
   Our customers are very negatively impacted and it seems… more

   1 vote

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   0 comments  ·  Other Device/Hardware Suggestions  ·  Delete…  ·  Admin →
   Completed  ·  AdminCommunications (Head of Internal Communications, Clover) responded

   I believe you reposted with an update to your rewards program.

   
   

   Thank you

5. KIOSK DIGITAL GC ACCEPTANCE

   Kiosk need capability of entering gift card numbers has flex is unable to scan gift card QR code for digital gift cards due to its positioning on KIOSK

   1 vote

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   0 comments  ·  Other Device/Hardware Suggestions  ·  Delete…  ·  Admin →
   Completed  ·  AdminCommunications (Head of Internal Communications, Clover) responded

   Please refer to the Clover Kiosk updates for more information on GC acceptance. If this feedback is regarding the non-Clover Kiosk in the field you would need to provide your feed back to that organization.

   
   

   Thank you

   Clover Communications

6. Variable amount on COLO

   Merchants are requesting to have Variable price/amount available for Online Ordering. Some merchant use donations through this platform.

   1 vote

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   Completed  ·  0 comments  ·  Other Device/Hardware Suggestions  ·  Delete…  ·  Admin →

7. Improved touch screen

   We have a client facing clover mini. It looks like you just did an update. It looks good from my side. The client side needs work.

   1. This seems like a no brainer but, can you make a big approved screen so the client can see it? I spend all day explaining to customers that the transaction has been approved. Currently there a small little green check at the top with 4 big receipt options. A big green “approved” would save me so much explaining. Or a nice approved noise like it doesn’t for some credit cards.

   2. Please increase the sensitivity on the chequing button. That’s the only button the clients have a hard time pushing for some reason. It is a very common button that everyone has to push yet it is the one button that doesn’t register very well.

   3. First tap attempt fails quite often. It seems like the timing parameters needs to be adjusted.

   4. After I enter the amount on my screen there is a sizeable delay before the prompt pops up on the client facing screen. If this delay could be eliminated it would really help the lineups during lunchtime rush.

   Thanks for listening. Love clover. These changes would be absolutely fantastic.

   We have a client facing clover mini. It looks like you just did an update. It looks good from my side. The client side needs work.

   1. This seems like a no brainer but, can you make a big approved screen so the client can see it? I spend all day explaining to customers that the transaction has been approved. Currently there a small little green check at the top with 4 big receipt options. A big green “approved” would save me so much explaining. Or a nice approved noise like it doesn’t for some credit cards.

   2. Please increase the sensitivity… more

   1 vote

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   Completed  ·  0 comments  ·  Other Device/Hardware Suggestions  ·  Delete…  ·  Admin →