37 results found
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The station duo absolutely needs the pre auth feature.
This is not a want, but absolutely a need. Bars/breweries/coffee shops. Basically anyone worried about someone walking out on a tab needs this feature. It is less than efficient to jump to the auth tab back and forth. The auth tab also doesn’t save to an order. Even if you can start an auth then from the auth tab create an order and it saves the card to that order, that would work. Anything less than that or the original pre auth option is less than average. Basically every other system out there can do this.
72 votesWe are completing the rollout of bar tab / pre-authorization on Clover Station Duo. This now makes this feature available on all Clover Hardware. Below is a link to the help article to set this feature up on your device (s). Thank you for your feedback!
https://www.clover.com/en-US/help/set-up-pre-auths
Sincerely
Clover Communications
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Thousands of printers out there, 1 compatible with clover for kitchen? Really?
Please make clover more flexible to add different (including thermal) printers to station systems for kitchen printing, etc. The fact that of all the available printers on the market clover is compatible with............. 1
Really?19 votes -
Recycling program
Since Clovers cannot be reprogrammed between processors, as merchants upgrade equipment or switch processors, endless hardware pieces are being trashed or not disposed of properly. We have an ethical obligation to implement some type of recycling program for merchant's to return unused/unwanted equipment.
18 votesThere are several public companies that offer recycling programs for technology. Please research in you local area for this and thank you for thinking of the environment when disposing of your older hardware choices.
Clover Communications
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merchant want to have a longer cable for the station pro to connect to the mini
8-10 ft cable for the covid times for the clover station pro
8 votesPlease reach out to the Clover Support team.
We offer a 3 meter connector from the Mini to the station.
Thank you
Clover Communications
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Protective Case for Clover Flex for Restaurants & Bars
The Flex needs a protective case similar to the travel kit, however, make it adaptable for paying at the table restaurants and bars.
We received complaints from merchants stating customers are dropping the Flex when the servers hand it to them. The Flex is smaller and easier to damage than the mobile when dropped .
7 votes -
kitchen display
I have a clover KDS (Kitchen Display), but its lacking several features.
When in an instore order is placed, there needs to be a chime/notification to notify the kitchen staff.
Should be an option to manually print orders instead of automatic.
When an order is prepared there should be a way to notify the main clover display that the order is ready.
There should be a timer at the top of the orders instead of the time
6 votes -
clover invoice
Ability to update invoice due dates/terms!
4 votes -
add modifiers to clover go
clover go is not useful without inventory modifiers. please add the option to select item in inventory and then select modifiers. very important!
4 votes -
DUPLICATE PAYMENTS screen
this is regarding the DIPLICATE PAYMENT: AUTHENTIFICATION REQUIRED screen that pops up after most of our payments.
we are a cafe, doing many of our payments at approximately the same price, in a very short time frame. this screen pops up after 9/10 transactions, and really slows down the work process and customers get confused. this is a deal breaker for us and will force us to chose another system if it cant be corrected.
is there any way to eliminate this? or make it an optional screen?
thank you
3 votes -
Clover Dining split bills by guest or item for printing
Within the Clover Dining the server should be able to split the bill by guest or item to print out to give to the customer for payment. This functionality should be very similar to the splitting payment functionality. There should be a button to print out split bill by the "print all guest bills". Once the button is click, a selection screen should display giving the server the ability to select the guest or item to group for printing out the bills for the table. Again this should be the same or similar functionality to the payment split functionality.
3 votes -
Invoice on Clover Go
Add button to send order as invoice to customer like on the virtual terminal
3 votes -
Clover Go G2 app needs the Carbon copy feature....like the original Clover go app
The Carbon copy feature is very beneficial...it helps us monitor the progress of our technicians in the field and make sure that all payments are completed properly
2 votesWill be live in production this quarter.
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Virtual terminal -Need to have ability to resend an existing invoice to a client. Currently we must delete the invoice and creat a new one.
The Virtual terminal - Need to have the ability to resend an already existing invoice to a client. Currently we must delete the invoice and create a new one.
2 votes -
We've had two Merchants leave because Printer Failure Clover Mini
Clover Mini makes it that when the internal printer fails, you cant use the order printer as a backup. We have one merchant who had a Gen 1 mini, printer fail, buy a second gen one, and right after the year mark, that internal printer failed also....after not finding an affordable solution, the Merchant is calling it quits. We know this is a software issue and profit center, instead of allowing the printer to work, or allowing a P100 or P500, CLOVER CHOOSES NOT to change it.
2 votes -
Coursing
We need the coursing function to be easier to use. Right now the coursing takes too much time to fire, we have to go into function and click the course one by one to fire. We have more than 100 customers at once so this is not going to work.
Have something like this:
Have the option to pre-set the items into different courses.
For example:
Cesar Salads in Appetizer category can be pre-set as First Course.
Spaghetti & Meatballs in Pasta category can be pre-set as Second Course.So, when the servers fire the order, the kitchen printer can…
2 votes -
Adding Preauthorization's on the Clover Duo
It is essential that there be a Pre-Auth on the Clover Duo. I read somewhere that this was added in February 2024, but still not seeing this on the Duo??
1 voteYou will need to enable this feature on your account. Please follow the help article below or call Clover Support for more assistance.
https://www.clover.com/en-US/help/set-up-pre-auths
Thank you
Clover Communications
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Sync order numbers across devices
Fast pace counter service establishments with multiple devices who use order numbers would appreciate if thoes numbers where not duplicated by the other device. Each device currently counts independantly which causes duplicate order numbers. This is an obvious problem not only for the staff filling orders but also reporting. Please fix this immediately. Thank you
1 votePlease follow the steps to set up unique order numbers in the article below. Or you can call Clover Support to help you set this up.
https://www.clover.com/en-US/help/order-numbers-prefixes
Thank you
Clover Communications
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Disable open cash drawer on register for employees
Disable open cash drawer only in register app for employees
1 voteThis is available now through employee permissions. Check out the help article below or reach out to Clover Support for assistance.
https://www.clover.com/en-US/help/open-the-cash-drawer
Thank you
Clover Communications
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Clover Rewards not working
My case number is MI-002998178 for rewards program problems.
Rewards program not working.
Have called about this problem several times over last severaal weeks
with not resolution and no meaningful feedback from tech support
regarding resolution or estimated resolution.
Another clover client has contacted me with same problem and same complaint.
I understand this forum might not be the preferred way to issue
complaint but nothing else has worked.
Reasonablly certain other clover clients have same or similar problem but
might not know they have a problem with their rewards program.
Our customers are very negatively impacted and it seems…1 voteI believe you reposted with an update to your rewards program.
Thank you
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KIOSK DIGITAL GC ACCEPTANCE
Kiosk need capability of entering gift card numbers has flex is unable to scan gift card QR code for digital gift cards due to its positioning on KIOSK
1 votePlease refer to the Clover Kiosk updates for more information on GC acceptance. If this feedback is regarding the non-Clover Kiosk in the field you would need to provide your feed back to that organization.
Thank you
Clover Communications
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