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Devices/Hardware

Welcome to the feedback forum for Clover Devices and Hardware. Please share your ideas for how we can update our hardware to improve merchant and customer experiences at the point of sale. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Device Setup: Were you able to easily put together and configure your device? Please express your thoughts on the device setup process here. 

2. Individual Device Categories: Share your ideas that have to do with all things hardware including the design, functionality, durability, compatibility, and more.  

3. Accessories/Peripherals: In this category, you can post all your thoughts on Clover accessories and peripherals such as the pin-pad, cash drawer, scales, scanners, and printers.

4. Other Device/Hardware Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Devices/Hardware

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31 results found

  1. This is not a want, but absolutely a need. Bars/breweries/coffee shops. Basically anyone worried about someone walking out on a tab needs this feature. It is less than efficient to jump to the auth tab back and forth. The auth tab also doesn’t save to an order. Even if you can start an auth then from the auth tab create an order and it saves the card to that order, that would work. Anything less than that or the original pre auth option is less than average. Basically every other system out there can do this.

    72 votes

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  2. Please make clover more flexible to add different (including thermal) printers to station systems for kitchen printing, etc. The fact that of all the available printers on the market clover is compatible with............. 1
    Really?

    19 votes

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  3. Since Clovers cannot be reprogrammed between processors, as merchants upgrade equipment or switch processors, endless hardware pieces are being trashed or not disposed of properly. We have an ethical obligation to implement some type of recycling program for merchant's to return unused/unwanted equipment.

    18 votes

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  4. 8-10 ft cable for the covid times for the clover station pro

    8 votes

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  5. The Flex needs a protective case similar to the travel kit, however, make it adaptable for paying at the table restaurants and bars.

    We received complaints from merchants stating customers are dropping the Flex when the servers hand it to them. The Flex is smaller and easier to damage than the mobile when dropped .

    7 votes

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    Completed  ·  0 comments  ·  Clover Flex  ·  Admin →
  6. I have a clover KDS (Kitchen Display), but its lacking several features.

    1. When in an instore order is placed, there needs to be a chime/notification to notify the kitchen staff.

    2. Should be an option to manually print orders instead of automatic.

    3. When an order is prepared there should be a way to notify the main clover display that the order is ready.

    4. There should be a timer at the top of the orders instead of the time

    6 votes

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  7. Ability to update invoice due dates/terms!

    4 votes

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    Completed  ·  1 comment  ·  Clover Flex  ·  Admin →
  8. clover go is not useful without inventory modifiers. please add the option to select item in inventory and then select modifiers. very important!

    4 votes

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    Completed  ·  1 comment  ·  Clover Go  ·  Admin →
  9. Within the Clover Dining the server should be able to split the bill by guest or item to print out to give to the customer for payment. This functionality should be very similar to the splitting payment functionality. There should be a button to print out split bill by the "print all guest bills". Once the button is click, a selection screen should display giving the server the ability to select the guest or item to group for printing out the bills for the table. Again this should be the same or similar functionality to the payment split functionality.

    3 votes

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  10. Add button to send order as invoice to customer like on the virtual terminal

    3 votes

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    Completed  ·  0 comments  ·  Clover Go  ·  Admin →
  11. The Carbon copy feature is very beneficial...it helps us monitor the progress of our technicians in the field and make sure that all payments are completed properly

    2 votes

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    1 comment  ·  Clover Go  ·  Admin →
  12. The Virtual terminal - Need to have the ability to resend an already existing invoice to a client. Currently we must delete the invoice and create a new one.

    2 votes

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    Completed  ·  1 comment  ·  Clover Go  ·  Admin →
  13. Clover Mini makes it that when the internal printer fails, you cant use the order printer as a backup. We have one merchant who had a Gen 1 mini, printer fail, buy a second gen one, and right after the year mark, that internal printer failed also....after not finding an affordable solution, the Merchant is calling it quits. We know this is a software issue and profit center, instead of allowing the printer to work, or allowing a P100 or P500, CLOVER CHOOSES NOT to change it.

    2 votes

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    Completed  ·  0 comments  ·  Clover Mini  ·  Admin →
  14. We need the coursing function to be easier to use. Right now the coursing takes too much time to fire, we have to go into function and click the course one by one to fire. We have more than 100 customers at once so this is not going to work.

    Have something like this:
    Have the option to pre-set the items into different courses.
    For example:
    Cesar Salads in Appetizer category can be pre-set as First Course.
    Spaghetti & Meatballs in Pasta category can be pre-set as Second Course.

    So, when the servers fire the order, the kitchen printer can…

    2 votes

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  15. My case number is MI-002998178 for rewards program problems.
    Rewards program not working.
    Have called about this problem several times over last severaal weeks
    with not resolution and no meaningful feedback from tech support
    regarding resolution or estimated resolution.
    Another clover client has contacted me with same problem and same complaint.
    I understand this forum might not be the preferred way to issue
    complaint but nothing else has worked.
    Reasonablly certain other clover clients have same or similar problem but
    might not know they have a problem with their rewards program.
    Our customers are very negatively impacted and it seems…

    1 vote

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  16. Merchants are requesting to have Variable price/amount available for Online Ordering. Some merchant use donations through this platform.

    1 vote

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  17. If you could open a tab, attach a pre-authorized credit card and actually place the ongoing order against that credit card it would be wildly helpful. There are too many times when the customer runs an order and then leaves without paying. We have no way to track them down other than harassing them. Putting the card against the order and allowing it to be charged helps protect the merchant.

    1 vote

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  18. A merchant said she has regular clients. She used to be able to take a card payment with her Clover Go device and the app would automatically find the customer's email address or phone# for the receipt. It doesn't do that anymore. She has to enter an email address or phone# each time. Please restore that function.

    1 vote

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    Completed  ·  0 comments  ·  Clover Go  ·  Admin →
  19. We have a client facing clover mini. It looks like you just did an update. It looks good from my side. The client side needs work.

    1. This seems like a no brainer but, can you make a big approved screen so the client can see it? I spend all day explaining to customers that the transaction has been approved. Currently there a small little green check at the top with 4 big receipt options. A big green “approved” would save me so much explaining. Or a nice approved noise like it doesn’t for some credit cards.

    2. Please increase the sensitivity…

    1 vote

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  20. Coursing

    We need the coursing function to be easier to use. Right now the coursing takes too much time to fire, we have to go into function and click the course one by one to fire. We have more than 100 customers at once so this is not going to work.

    Have something like this:
    Have the option to pre-set the items into different courses.
    For example:
    Cesar Salads in Appetizer category can be pre-set as First Course.
    Spaghetti & Meatballs in Pasta category can be pre-set as Second Course.

    So, when the servers fire the order, the kitchen printer…

    1 vote

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