28 results found
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The station duo absolutely needs the pre auth feature.
This is not a want, but absolutely a need. Bars/breweries/coffee shops. Basically anyone worried about someone walking out on a tab needs this feature. It is less than efficient to jump to the auth tab back and forth. The auth tab also doesn’t save to an order. Even if you can start an auth then from the auth tab create an order and it saves the card to that order, that would work. Anything less than that or the original pre auth option is less than average. Basically every other system out there can do this.
72 votesWe are completing the rollout of bar tab / pre-authorization on Clover Station Duo. This now makes this feature available on all Clover Hardware. Below is a link to the help article to set this feature up on your device (s). Thank you for your feedback!
https://www.clover.com/en-US/help/set-up-pre-auths
Sincerely
Clover Communications
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Thousands of printers out there, 1 compatible with clover for kitchen? Really?
Please make clover more flexible to add different (including thermal) printers to station systems for kitchen printing, etc. The fact that of all the available printers on the market clover is compatible with............. 1
Really?19 votes -
Recycling program
Since Clovers cannot be reprogrammed between processors, as merchants upgrade equipment or switch processors, endless hardware pieces are being trashed or not disposed of properly. We have an ethical obligation to implement some type of recycling program for merchant's to return unused/unwanted equipment.
18 votesThere are several public companies that offer recycling programs for technology. Please research in you local area for this and thank you for thinking of the environment when disposing of your older hardware choices.
Clover Communications
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merchant want to have a longer cable for the station pro to connect to the mini
8-10 ft cable for the covid times for the clover station pro
8 votesPlease reach out to the Clover Support team.
We offer a 3 meter connector from the Mini to the station.
Thank you
Clover Communications
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Protective Case for Clover Flex for Restaurants & Bars
The Flex needs a protective case similar to the travel kit, however, make it adaptable for paying at the table restaurants and bars.
We received complaints from merchants stating customers are dropping the Flex when the servers hand it to them. The Flex is smaller and easier to damage than the mobile when dropped .
7 votes -
clover invoice
Ability to update invoice due dates/terms!
4 votes -
add modifiers to clover go
clover go is not useful without inventory modifiers. please add the option to select item in inventory and then select modifiers. very important!
4 votes -
Clover Dining split bills by guest or item for printing
Within the Clover Dining the server should be able to split the bill by guest or item to print out to give to the customer for payment. This functionality should be very similar to the splitting payment functionality. There should be a button to print out split bill by the "print all guest bills". Once the button is click, a selection screen should display giving the server the ability to select the guest or item to group for printing out the bills for the table. Again this should be the same or similar functionality to the payment split functionality.
3 votes -
Invoice on Clover Go
Add button to send order as invoice to customer like on the virtual terminal
3 votes -
Clover Go G2 app needs the Carbon copy feature....like the original Clover go app
The Carbon copy feature is very beneficial...it helps us monitor the progress of our technicians in the field and make sure that all payments are completed properly
2 votesWill be live in production this quarter.
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Coursing
We need the coursing function to be easier to use. Right now the coursing takes too much time to fire, we have to go into function and click the course one by one to fire. We have more than 100 customers at once so this is not going to work.
Have something like this:
Have the option to pre-set the items into different courses.
For example:
Cesar Salads in Appetizer category can be pre-set as First Course.
Spaghetti & Meatballs in Pasta category can be pre-set as Second Course.So, when the servers fire the order, the kitchen printer can…
2 votes -
Clover Rewards not working
My case number is MI-002998178 for rewards program problems.
Rewards program not working.
Have called about this problem several times over last severaal weeks
with not resolution and no meaningful feedback from tech support
regarding resolution or estimated resolution.
Another clover client has contacted me with same problem and same complaint.
I understand this forum might not be the preferred way to issue
complaint but nothing else has worked.
Reasonablly certain other clover clients have same or similar problem but
might not know they have a problem with their rewards program.
Our customers are very negatively impacted and it seems…1 voteI believe you reposted with an update to your rewards program.
Thank you
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Variable amount on COLO
Merchants are requesting to have Variable price/amount available for Online Ordering. Some merchant use donations through this platform.
1 vote -
Attach a credit card pre-authorized amount to an actual order.
If you could open a tab, attach a pre-authorized credit card and actually place the ongoing order against that credit card it would be wildly helpful. There are too many times when the customer runs an order and then leaves without paying. We have no way to track them down other than harassing them. Putting the card against the order and allowing it to be charged helps protect the merchant.
1 vote -
Clover Go Quick Sale add customers
A merchant said she has regular clients. She used to be able to take a card payment with her Clover Go device and the app would automatically find the customer's email address or phone# for the receipt. It doesn't do that anymore. She has to enter an email address or phone# each time. Please restore that function.
1 vote -
Improved touch screen
We have a client facing clover mini. It looks like you just did an update. It looks good from my side. The client side needs work.
This seems like a no brainer but, can you make a big approved screen so the client can see it? I spend all day explaining to customers that the transaction has been approved. Currently there a small little green check at the top with 4 big receipt options. A big green “approved” would save me so much explaining. Or a nice approved noise like it doesn’t for some credit cards.
Please increase the sensitivity…
1 vote -
Coursing needs to be set up like most restaurants need to fire certain courses
Coursing
We need the coursing function to be easier to use. Right now the coursing takes too much time to fire, we have to go into function and click the course one by one to fire. We have more than 100 customers at once so this is not going to work.
Have something like this:
Have the option to pre-set the items into different courses.
For example:
Cesar Salads in Appetizer category can be pre-set as First Course.
Spaghetti & Meatballs in Pasta category can be pre-set as Second Course.So, when the servers fire the order, the kitchen printer…
1 vote -
coursing
Coursing has severely slowed us down, and we are in dire need of an adjustment to opt out of that function through the settings. While it may benefit other establishments, for our restaurant, it has unquestionably been a hindrance.
1 vote -
Alphanumeric screen for PIN's
Alphanumeric screen for PINS's. Many customers have a name or word as a code instead of numbers, but the screen for PIN's is only numerical, you should make it alphanumeric as on all phones.
1 vote -
Pre-Authorization Clover Station / Duo does not work?
So I hit the help button asking for a call regarding the pre-auth is not working only to find out that it is not available on the station duo, i was not sure about that and wanted a 2nd opinion so i called Pre-Sales for agents asking about pre-auth on the station/duo and they said it is available.
So what is it????
1 vote
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