Devices/Hardware

Welcome to the feedback forum for Clover Devices and Hardware. Please share your ideas for how we can update our hardware to improve merchant and customer experiences at the point of sale. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Device Setup: Were you able to easily put together and configure your device? Please express your thoughts on the device setup process here. 

2. Individual Device Categories: Share your ideas that have to do with all things hardware including the design, functionality, durability, compatibility, and more.  

3. Accessories/Peripherals: In this category, you can post all your thoughts on Clover accessories and peripherals such as the pin-pad, cash drawer, scales, scanners, and printers.

4. Other Device/Hardware Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Devices/Hardware

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  1. This was one of the main selling points for station 2018 and it still is not able to be used. Two drawers opening at once does me no good. Have not even seen a status update to under review on any prior requests.

    72 votes

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    13 comments  ·  Accessories/Peripherals  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Offer a Clover Kitchen Printer option that connects via Wi-Fi

    52 votes

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    5 comments  ·  Accessories/Peripherals  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Merchant is requesting a product enhancement for clover to include the option for custom items to fire directly to the as do labeled items.

    24 votes

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    2 comments  ·  Accessories/Peripherals  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Merchants are requesting a more seamless direct integration with a KDS. They are aware of the 3rd party apps but prefer a Clover integration.

    21 votes

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    planned  ·  5 comments  ·  Accessories/Peripherals  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 21 votes

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    2 comments  ·  Accessories/Peripherals  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Allow an order to be printed to another station printer on the account. Orders flagged with certain labels should be able to be printed to another station instead of having to put in an additional SP700. From a "Server Station" I want anything named "Drinks" to print to a "Bar Station" and anything labeled "Food" to print to the SP700 in the kitchen. This is a VERY common setup for bars and restaurants and having an extra printer behind the bar is a cumbersome and crowded setup.

    21 votes

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    2 comments  ·  Accessories/Peripherals  ·  Flag idea as inappropriate…  ·  Admin →

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  7. When the kitchen printer goes offline there needs to be a notification that stays on the screen that requires acknowledgment from the server before closing the screen out. Also, when this happens the system should automatically print the kitchen chit on the receipt printer so the server can bring this back to the kitchen staff and let them know there is a printer failure of some sort. Currently, the system only flashes across the screen, puts a tiny little icon on the top of the screen that no one is going to see, and I have to manually redirect the…

    18 votes

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  8. Firing a CANCELLED or VOIDED/DELETED ticket when an item or order is deleted or cancelled so the kitchen knows to NOT make that item or order

    16 votes

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  9. need the cash drawer to open for signature debit sales. Busy QSRs don't have time to thread the needle of the slot in the front of the cash drawer. If it can open for credit card sales it should open for signature debit sales

    13 votes

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    1 comment  ·  Accessories/Peripherals  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Allow order types ToGo and Pickup to be printed in RED ink. This would help the kitchen identify those orders immediately and help them prioritize kitchen resources accordingly. Very helpful during busy times!

    12 votes

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  11. Please make clover more flexible to add different (including thermal) printers to station systems for kitchen printing, etc. The fact that of all the available printers on the market clover is compatible with............. 1
    Really?

    12 votes

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  12. 12 votes

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  13. Kitchen Printer only has Large and small as the font size option. Customers are requesting medium size as an option also they’re requesting the modifier color be change from red as it may not be legible on some printers.

    12 votes

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    2 comments  ·  Accessories/Peripherals  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Please enable spanish for Clover Station 2018. It's available on the Mini and Flex, and rather easily so. Meanwhile, on our flagship device, the most popular/second most popular language on the planet is not.

    11 votes

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  15. 10 votes

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  16. IF the medium or small font is chosen and printed on the recommended 1.125 inch long labels, we get 2 orders printed on 1 label. if we choose the large font, we get 1 item per label.. the issue with large font is when we use a lot of modifiers per item - as many as 10 and so with the large font, we cannot see all modifiers

    9 votes

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  17. Can we hardware an order printer. Some kitchen printer straight to the pos please. Make it not reliant on a network. Eliminating a potential problem from the eco system.

    7 votes

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  18. On the Kitchen Printer when it pulls out the ticket it should all read on the left side. Example (Bean Burrito) is on the left (with cheese) should also be on the left not on the right.

    7 votes

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  19. (not software related as specified by category above)
    Client feels that it is unlikely receipt paper in kitchen would be 'erased' due to heat in kitchen for that short period of time. Thank you.

    7 votes

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  20. Merchant wanted to have a fire printing hour.

    7 votes

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