36 results found

1. clover pro to have pre auth in the register app

   merchants would like to have the option for pre auth available on the register app

   13 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Clover Station Duo  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

2. Add note when deleting order

   Add the ability to create a note for a deleted item or deleted order and the ability to track deleted orders.

   6 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Clover Station Duo  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. Clover Duo pre

   Clover Duo to have pre auth in register app and clover dining app!

   6 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Clover Station Duo  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

4. Station Duo Pre-Authorizations

   With Clover Station Duos and Solos, it appear that there is no option currently where a merchant can run bar tab pre-authorizations and also be able to do ApplePay. The Solo cannot do Applepay and the Duo cannot do pre-authorizations. It would be great to build pre-authorizations into the Duo.

   6 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

5. Set default order type by device

   My restaurant has a Clover Station that primarily handles to-go orders and Clover Flex devices that handle dine-in orders. Currently my default Order Type is set to Dine-In, but this default applies to all my Clover devices. I want to have a different default Order Type on my Clover Station since this device mainly handles to-go (sometimes I forget to select To-Go and it defaults to Dine-In).

   I would like to have the option to set a default Order Type based on device. The account-level default Order Type should still exist, but if the device has a device-specific default Order Type then that should take precedence.

   My restaurant has a Clover Station that primarily handles to-go orders and Clover Flex devices that handle dine-in orders. Currently my default Order Type is set to Dine-In, but this default applies to all my Clover devices. I want to have a different default Order Type on my Clover Station since this device mainly handles to-go (sometimes I forget to select To-Go and it defaults to Dine-In).

   I would like to have the option to set a default Order Type based on device. The account-level default Order Type should still exist, but if the device has a device-specific default Order… more

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Clover Station Duo  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Cancel order

   Hi development team,

   I love my clover POS since last year and cannot wait to change over my 2 other locations to Clover as well. However, the system lacking the feature of automatically prompt printing to kitchen once an already fired item being deleted or removed. This is first to notify kitchen not to make anymore. Secondly my FOH and BOH are far distance and this is to avoid employee theft as if the order was paid by cash, employee can delete it and no one would know. Being an owner, this feature is very important as we need to be able to keep tab on our business. Thanks so much for looking into this for us your customers.

   Hi development team,

   I love my clover POS since last year and cannot wait to change over my 2 other locations to Clover as well. However, the system lacking the feature of automatically prompt printing to kitchen once an already fired item being deleted or removed. This is first to notify kitchen not to make anymore. Secondly my FOH and BOH are far distance and this is to avoid employee theft as if the order was paid by cash, employee can delete it and no one would know. Being an owner, this feature is very important as we need to… more

   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Clover Station Duo  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

7. Will like the ability to open bar tab on clover duo
   5 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Clover Station Duo  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

8. Wants to have option to pull preauth orders from Clover duo

   Currently clover duo cannot pull preauth orders done from other devices. Merchant would like that option. Is it possible?

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

9. Change color on dinning if items have been fired

   Once items have been fired change color of table so it shows items have been fired to kitchen.

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

10. add delivery as a fulfillment method for online ordering

    add delivery as a fulfillment method for online ordering
    This is for merchants who use their own delivery drivers.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

11. Telecheck App Clover Mini to Mini tether

    Merchant wants the Telecheck tender type to prompt for the customer signature on the customer-facing Mini. It currently prompts for the signature on the Merchant-facing device, with "Automatically take payment on connected device" selected.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

12. merchant is wanting continuous scan - they do not want to click the button every time they have to scan something

    merchant would like the option to turn on and off the continuous scanner on the Station Duo according to their business needs

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. Bring Back Skip & Print!

    Bring Back the Skip & Print feature on a Clover DUO so that these devices can easily alternate between On screen and Paper Receipt tipping/signature.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

14. Pre-Auth on Clover Duo and Tax Inclusive Pricing

    We have been using Clover (Duo and Mini) for about 2 weeks now. The transition from NCR Silver to Clover has been pretty smooth. We still need to transition gift cards and once our new gift cards arrive and we have the ability to determine balances of older cards, we will terminate our service with NCR. The feedback from both employees and customers has been very positive. We absolutely believe we’ve made the right choice in switching to Clover.

    With that, there are two (2) key features we need. Before I get into the specifics, I want to explain and emphasize the importance of these features. As a retailer in the craft brewery space, which gets more competitive every day, it is about having a great product and a great experience (from both a customer and employee perspective). When employees are happy, this translates to a more positive customer experience. From a customer perspective, they want their beer quickly and they want the payment transaction to be quick, painless, smooth and secure. As a business, we used to take and hold the customer’s credit card for all tabs. On a couple of occasions, we have returned a credit card to the wrong customer. This is not a good experience at all. Further, I can not tell you how many credit cards have been left behind.

    So as you can see, we are all about brewing and selling great beer and creating an outstanding experience for our customers. Now onto our requests:

    1. Ability to perform pre-auth and ALL devices, run tabs and closes tabs on any device is critical. Currently we are using 2 mini’s along side our 2 Duo stations to support tabs. We hav trained our staff to start and end tabs using the mini’s. The Duo’s are used to add to an open tab or for non-tab transactions (customers paying as they go or paying by cash). We have order 2 more mini’s to as a short term gap (hopefully) to run our business. Having the support in Duo is critically important for these reasons:

       • No longer holding onto customer credit card and making sure the customer holds onto their own card
       • Tab automatically fills in customer name eliminate dalays and mistake by our staff, this reduces time spent manually entering data
       • Allows us to close out tabs without the need of additional swipes or card insertions.

    2. Having a feature of Tax Included. This was a key feature of NCR Silver that we used extensively. We created several tax categories (Clover can do this too); however, the category had an attribute indicating if tax is included. We really like this feature for several key reasons:

       • Keeps pricing simple. Customers understand the price of an item (which includes tax); we entered the full price including tax and tax was calculated correctly of these items.
       • Easier for staff to deal with change. No need to worry about coin change in our case
       • It is a faster transaction not dealing with change
       • A better customer transaction, no coin change, just dollars… which is also easier for customer to leave a tip.
       • At the end of the night, it is much easier for the owners to reconcile cash drawers.
       • Right now, a single item may work out to whole dollars, but when multiple items are included, the math simply doesn’t work. Rounding down is also not a good option for us. Applying discounts also messes things up.
       • Being off by pennies is not such a big deal with credit cards, but when dealing with cash, the cash drawers never align with what is reported at the end of the night.
       • We run a very tight ship, we like when the cash reported matches what comes out the cash drawers. Our employees take great pride in this.

    For these reasons, having tax included is critical for our business.

    In the short time (less than two weeks) we have had over 1,000 transactions. We do a lot of small transactions, that is the nature of our business. About 70% is done by credit card; the other is cash. So with this many transactions and trying to create an excellent customer experience and have a delighted staff, we absolutely need the above two features.

    I am happy to discuss this in any detail with any of the developers or product managers at Clover. I believe by having these as part of the base product will enhance Clover as a solution for other retailers (especially craft breweries).

    Thank you for your consideration.

    We have been using Clover (Duo and Mini) for about 2 weeks now. The transition from NCR Silver to Clover has been pretty smooth. We still need to transition gift cards and once our new gift cards arrive and we have the ability to determine balances of older cards, we will terminate our service with NCR. The feedback from both employees and customers has been very positive. We absolutely believe we’ve made the right choice in switching to Clover.

    With that, there are two (2) key features we need. Before I get into the specifics, I want to explain and… more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

15. Order number for online orders to match with in store orders number sequence

    Merchant would like to have the online order to follow the same sequence of the orders that are assigned by the device

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

16. If an item is not scanned into the register, have an alert that the item was not rung up

    If an item is not entered into the system and an employee is trying to ring it out, it does not give an alert. It still has the same scanning ring. In VERY small font it says "you do not have the permission to enter this" or something to that effect. It would be nice to have a different "error" sound for things that were scanned, but not actually " rung up". Or have LARGE font that the item wasn't rung up.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

17. Tax Exemption Rules for Food and Beverages in Canada

    Tax Exemption rules at the terminal. We are unable to achieve tax compliance using the Clover device. In Canada for food and beverage there are tax exemption rules that need to automatically be applied.

    We are a bakery and we offer freshly baked goods. If a customer buys 1 item, full tax rules will apply. If a customer purchases 6 or more baked goods, the baked goods become tax exempt and do not collect taxes. But if there is a non-baked good item in the cart, such as a drink taxes will be fully applied to the drink item only.

    Currently the only option is to remove taxes from the entire order.

    We will not be able to continue with Clover devices if this is the case. This is an urgent matter to maintain tax compliance in our region.

    Tax Exemption rules at the terminal. We are unable to achieve tax compliance using the Clover device. In Canada for food and beverage there are tax exemption rules that need to automatically be applied.

    We are a bakery and we offer freshly baked goods. If a customer buys 1 item, full tax rules will apply. If a customer purchases 6 or more baked goods, the baked goods become tax exempt and do not collect taxes. But if there is a non-baked good item in the cart, such as a drink taxes will be fully applied to the drink item only.

    … more

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Clover Station Duo  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

18. online ordering

    can you guys add a "search" button on the online ordering system with clover, customers don't need to scroll through pages of menus

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

19. Scanner on Station Duo should have an on and off option that could stay on until the merchant complete multiple items for scanning.

    Merchant has to initialize the scanner each time and it does not stay on.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

20. add the sale app to the clover duo station

    add the sale app to the clover duo station.

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Clover Station Duo  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close