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Devices/Hardware

Welcome to the feedback forum for Clover Devices and Hardware. Please share your ideas for how we can update our hardware to improve merchant and customer experiences at the point of sale. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Device Setup: Were you able to easily put together and configure your device? Please express your thoughts on the device setup process here. 

2. Individual Device Categories: Share your ideas that have to do with all things hardware including the design, functionality, durability, compatibility, and more.  

3. Accessories/Peripherals: In this category, you can post all your thoughts on Clover accessories and peripherals such as the pin-pad, cash drawer, scales, scanners, and printers.

4. Other Device/Hardware Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Devices/Hardware

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35 results found

  1. We have been using Clover (Duo and Mini) for about 2 weeks now. The transition from NCR Silver to Clover has been pretty smooth. We still need to transition gift cards and once our new gift cards arrive and we have the ability to determine balances of older cards, we will terminate our service with NCR. The feedback from both employees and customers has been very positive. We absolutely believe we’ve made the right choice in switching to Clover.

    With that, there are two (2) key features we need. Before I get into the specifics, I want to explain and…

    1 vote

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  2. Merchant would like to edit tips from clover device and not have to print paper receipts to take advantage of gateway tipping

    1 vote

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  3. When a merchant has order types enabled (i.e. Dine-in, Delivery & Pick-up) the delivery option/CNP transactions should automatically print a receipt with tip line - when Dine-in and Pick-up are selected (CP Transactions) tipping on the Pin-Pad should be the primary tipping method.

    Working with a QRS Pizza delivery shop on a duo that wants in-person tipping on Pin-Pad and a printed receipt with tip line for delivery orders.

    Thank you!

    1 vote

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  4. Add the ability to create a note for a deleted item or deleted order and the ability to track deleted orders.

    5 votes

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  5. I need to restrict the ability to close or finalize a cash transaction by employee. All cash transaction sale can be finalized by manager or other authorized employee

    1 vote

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  6. how to charge the delivery fees?

    1 vote

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  7. Merchant would like to have the online order to follow the same sequence of the orders that are assigned by the device

    2 votes

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  8. My restaurant has a Clover Station that primarily handles to-go orders and Clover Flex devices that handle dine-in orders. Currently my default Order Type is set to Dine-In, but this default applies to all my Clover devices. I want to have a different default Order Type on my Clover Station since this device mainly handles to-go (sometimes I forget to select To-Go and it defaults to Dine-In).

    I would like to have the option to set a default Order Type based on device. The account-level default Order Type should still exist, but if the device has a device-specific default Order…

    4 votes

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  9. We are a grocery store that also do wholesale business, so we need to making transactions on Clover dashboard for better navigation.
    Clover is not yet built to fit larger grocery business needs.
    Hope to see a better Clover to fit our business.

    1 vote

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  10. Many times same customer has to enter email each time they come back and slow it slow the line up.

    Square and Toast does this

    1 vote

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  11. while using the register and clover dinning app to place a order it is notice that the search bar option is not visible and I would like for that feature to be visible while placing the order

    1 vote

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  12. Hi development team,

    I love my clover POS since last year and cannot wait to change over my 2 other locations to Clover as well. However, the system lacking the feature of automatically prompt printing to kitchen once an already fired item being deleted or removed. This is first to notify kitchen not to make anymore. Secondly my FOH and BOH are far distance and this is to avoid employee theft as if the order was paid by cash, employee can delete it and no one would know. Being an owner, this feature is very important as we need to…

    5 votes

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  13. Please make available the option to set homepage on Clover web browser.
    There's an option on the menu of the browser but does not work.

    1 vote

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  14. There needs to be a way to do an exchange of merchandise for items rather than those that are the same price as the items being returned. Currently if a customer wants to exchange an item they are only able to exchange that item for something of the same value. They should be allowed to exchange an item for anything in your inventory. Example: if a customer is bringing back an item for $50 and wants to exchange if for a $25 item and a $10 Item right now it does not give you that option. It only allows you…

    1 vote

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  15. Merchant wanted an option to let the employees select the role they are doing int that specific day

    1 vote

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  16. This is not a want, but absolutely a need. Bars/breweries/coffee shops. Basically anyone worried about someone walking out on a tab needs this feature. It is less than efficient to jump to the auth tab back and forth. The auth tab also doesn’t save to an order. Even if you can start an auth then from the auth tab create an order and it saves the card to that order, that would work. Anything less than that or the original pre auth option is less than average. Basically every other system out there can do this.

    1 vote

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  17. If an item is not entered into the system and an employee is trying to ring it out, it does not give an alert. It still has the same scanning ring. In VERY small font it says "you do not have the permission to enter this" or something to that effect. It would be nice to have a different "error" sound for things that were scanned, but not actually " rung up". Or have LARGE font that the item wasn't rung up.

    2 votes

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  18. Hello. yesterday my equipment for barbershop and salon arrived. but this system does not have the ability to divide tips for each member nor does it have the ability to divide the amounts by individual for each service the employee did. this delays my day because I have to do it manually daily and write down each service and its prices for each person in the barbershop. it's a problem for me. they should add an app for this to be printed individually per person per service and tips

    1 vote

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  19. Currently clover duo cannot pull preauth orders done from other devices. Merchant would like that option. Is it possible?

    3 votes

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  20. Tax Exemption rules at the terminal. We are unable to achieve tax compliance using the Clover device. In Canada for food and beverage there are tax exemption rules that need to automatically be applied.

    We are a bakery and we offer freshly baked goods. If a customer buys 1 item, full tax rules will apply. If a customer purchases 6 or more baked goods, the baked goods become tax exempt and do not collect taxes. But if there is a non-baked good item in the cart, such as a drink taxes will be fully applied to the drink item only.

    2 votes

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