Full disclosure regarding my "clover rewards not working" complaint write up:
My previous write up was extremely critical and I want to now speak of a much better customer service experience.
Today, tech customer service rep, Rodney, helped me to see that my rewards program is working as intended by reviewing my dashboard. My issue was not the rewards program.
The problem we still have, however, is our orders app on our clover duo is not working correctly when our customers "check in" with their phone number. When we complete the sale, the customer's name and their sales history from previous visits and their phone number are not visible on the orders app for the transaction completed. In addition to this problem, some customers transactions show the customer's name as "visa cardholder" instead of the customer's name and that customer's transaction history and phone number are not visible. I was shown a "workaround" to minimize this problem but the workaround is painful. Plus, we want our system to work as it had previously worked and as intended instead of finding "workarounds".
Also, today customer service experience with Rodney was so much better than any previous contact with tech reps this month.