Please bring back NO TIP
Clover before had the NoTip on the tipping screen. Now it show skip. Due to this customers are selecting skip more often and before. It seems like customers did not like selecting no tip and would tip. Now they just press skip and don’t leave a tip. Clover support told me to add this comment here to request an update for this issue. Unfortunately smart tipping does not work for us cause of elderly customer base and they do not do well with technology.
Gladys Peralta
shared this idea
AdminGlenn Flinchbaugh
(Admin, Clover)
responded
We changed the text from "no tip" to "skip tip" based on user research.
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100% Tint Window Tint
commented
Since the recent update where the "no tip" button was changed to "skip", my tips have gone down over 50%. The customer doesn't think twice about hitting skip, but when the button says "no tip" I think they realize they are not tipping a person who just went out of there way to give them great service. Please give us an option. There is 92 votes here to remove the option of skipping or not tipping all together. I noticed where the admin commented in November and instead of removing like everyone asked, they decided to change it to skip for no reason. These tips not only motivate my employees to do better, but also help offset the costs of credit card processing. Thanks you for your consideration.