28 results found
-
Clover Rewards not working
My case number is MI-002998178 for rewards program problems.
Rewards program not working.
Have called about this problem several times over last severaal weeks
with not resolution and no meaningful feedback from tech support
regarding resolution or estimated resolution.
Another clover client has contacted me with same problem and same complaint.
I understand this forum might not be the preferred way to issue
complaint but nothing else has worked.
Reasonablly certain other clover clients have same or similar problem but
might not know they have a problem with their rewards program.
Our customers are very negatively impacted and it seems…1 voteI believe you reposted with an update to your rewards program.
Thank you
-
The station duo absolutely needs the pre auth feature.
This is not a want, but absolutely a need. Bars/breweries/coffee shops. Basically anyone worried about someone walking out on a tab needs this feature. It is less than efficient to jump to the auth tab back and forth. The auth tab also doesn’t save to an order. Even if you can start an auth then from the auth tab create an order and it saves the card to that order, that would work. Anything less than that or the original pre auth option is less than average. Basically every other system out there can do this.
72 votesWe are completing the rollout of bar tab / pre-authorization on Clover Station Duo. This now makes this feature available on all Clover Hardware. Below is a link to the help article to set this feature up on your device (s). Thank you for your feedback!
https://www.clover.com/en-US/help/set-up-pre-auths
Sincerely
Clover Communications
-
Variable amount on COLO
Merchants are requesting to have Variable price/amount available for Online Ordering. Some merchant use donations through this platform.
1 vote -
Attach a credit card pre-authorized amount to an actual order.
If you could open a tab, attach a pre-authorized credit card and actually place the ongoing order against that credit card it would be wildly helpful. There are too many times when the customer runs an order and then leaves without paying. We have no way to track them down other than harassing them. Putting the card against the order and allowing it to be charged helps protect the merchant.
1 vote -
Clover Go Quick Sale add customers
A merchant said she has regular clients. She used to be able to take a card payment with her Clover Go device and the app would automatically find the customer's email address or phone# for the receipt. It doesn't do that anymore. She has to enter an email address or phone# each time. Please restore that function.
1 vote -
Improved touch screen
We have a client facing clover mini. It looks like you just did an update. It looks good from my side. The client side needs work.
This seems like a no brainer but, can you make a big approved screen so the client can see it? I spend all day explaining to customers that the transaction has been approved. Currently there a small little green check at the top with 4 big receipt options. A big green “approved” would save me so much explaining. Or a nice approved noise like it doesn’t for some credit cards.
Please increase the sensitivity…
1 vote -
Coursing needs to be set up like most restaurants need to fire certain courses
Coursing
We need the coursing function to be easier to use. Right now the coursing takes too much time to fire, we have to go into function and click the course one by one to fire. We have more than 100 customers at once so this is not going to work.
Have something like this:
Have the option to pre-set the items into different courses.
For example:
Cesar Salads in Appetizer category can be pre-set as First Course.
Spaghetti & Meatballs in Pasta category can be pre-set as Second Course.So, when the servers fire the order, the kitchen printer…
1 vote -
coursing
Coursing has severely slowed us down, and we are in dire need of an adjustment to opt out of that function through the settings. While it may benefit other establishments, for our restaurant, it has unquestionably been a hindrance.
1 vote -
Alphanumeric screen for PIN's
Alphanumeric screen for PINS's. Many customers have a name or word as a code instead of numbers, but the screen for PIN's is only numerical, you should make it alphanumeric as on all phones.
1 vote -
Pre-Authorization Clover Station / Duo does not work?
So I hit the help button asking for a call regarding the pre-auth is not working only to find out that it is not available on the station duo, i was not sure about that and wanted a 2nd opinion so i called Pre-Sales for agents asking about pre-auth on the station/duo and they said it is available.
So what is it????
1 vote -
phil@harbourcitydonuts.com
Alpha numeric pin pad screen
Quite a few of our older customers need the letters to remember their pin numbers. Is there any way to add this to the screen the customers use to enter their pin?
1 vote -
Clover Go G2 app needs the Carbon copy feature....like the original Clover go app
The Carbon copy feature is very beneficial...it helps us monitor the progress of our technicians in the field and make sure that all payments are completed properly
2 votesWill be live in production this quarter.
-
"set up device instructions" should be accompanied by more than just fold out diagram. Use YouTube to our advantage
each Clover terminal should be accompanied to include (on the fold out instruction document), a YouTube (URL) video clip . Add printed instruction to direct the merchant to appropriate video on the actual fold out , offering full video to illustrate set up tutorial. All it takes is extra ink on existing fold out and comprehensive video.
1 vote -
print a signature receipt for call in orders
I need a receipt printed for when come one calls in and gives card over the phone for delivery
1 vote -
Add a Donation Option
It would be great for nonprofits that use Clover to have the option to have an "add a donation" button pop up on the CC processing machine when customers are completing their transaction. It would be like the "add a tip" function that many businesses already use.
1 voteThis is available through third party applications.
-
Clover Dining split bills by guest or item for printing
Within the Clover Dining the server should be able to split the bill by guest or item to print out to give to the customer for payment. This functionality should be very similar to the splitting payment functionality. There should be a button to print out split bill by the "print all guest bills". Once the button is click, a selection screen should display giving the server the ability to select the guest or item to group for printing out the bills for the table. Again this should be the same or similar functionality to the payment split functionality.
3 votes -
Manual card entry flex
Clover Flex cannot remove manual card entry from customer payments protocol as customer can actually push the back button and go back to the tender choices and click "Manual Card Entry" under the Credit Card button bypassing card present payment. How can this be stopped? I have a photo also...
1 vote -
CLOVER FLEX SIM card / LTE feature
SIM card / LTE feature MUST be preserved on the Clover Flex terminals. We use these units as a backup when the internet goes off. If there's no "cellular" option we can't use the terminals at all. Thank you.
1 vote -
clover invoice
Ability to update invoice due dates/terms!
4 votes -
Invoice on Clover Go
Add button to send order as invoice to customer like on the virtual terminal
3 votes
- Don't see your idea?