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Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

Categories

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How can Clover help businesses better engage customers? What features should be added to Clover’s software to keep customers coming back?

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25 results found

  1. gift cards

    Please allow the Sales Overview to populate third party gift card information in the "Gift Card Activations" section of "Sales". The Register app populates Gift Card Redemptions as as Item but activations are not captured. Not acknowledging third party data for gift cards creates a gap in sales and tax reporting which makes bookkeeping more difficult than it has to be.

    1 vote

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    0 comments  ·  Gift Cards  ·  Admin →
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  2. Gift Cards on Clover Go

    It seems like gift cards are not compatible with the Clover Go, gift card acceptance would be a good thing to have for the Clover Go System.

    1 vote

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  3. Merchant would like a way of offering online redemption for his gift cards or some type of discount that can be redemmed onine

    Merchant would like a way of offering online redemption for his gift cards or some type of discount that can be redeemed online.

    1 vote

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  4. Allow customers to pay with Clover-issued gift cards in the Clover app

    Clover offers gift card solutions to local companies. The customers who buy them are unable to use the gift cards with the Clover app as a form of payment. This seems counter-intuitive and the clunkiness may stop many customers from continuing to purchase gift cards.

    1 vote

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  5. Allow generic Gift card to be numbered

    When you sell a gift card there would be a pop up asking for the gift card number. When you redeem the gift card in settlement it would have a pop up asking for the gift card number. This way small business are able to track outstanding gift card.

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