Allow itemized invoicing for each line item and line for shipping charges
Link to store inventory entered in Clover and allow for custom items line by line with option to add sales tax to each.
Also include an option to add shipping line
Allow to link with DAVO like the rest of Clover sales.
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Kustom Hustle Printworks commented
We just switched over to Clover and are receiving some complaints from customers that this invoicing isn't working for their bookkeeping.
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Lowell Menorca II commented
Why is this even included in their basic setup and why is it taking so long for Clover to address this issue in their system?
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Craig Atwater commented
Any timeline regarding when this update will be released?
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Nick Rudd commented
Please dedicate resources to this issue, we should be able to send an itemized invoice and have inventory drawn down in the system accordingly, at least at a basic level.
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B. Winings commented
Unless I am missing something on the invoicing, Clover needs to revamp the invoicing for retailer and boutiques so we are able to add multiple items to the invoice so the customer knows what they are paying for, just like a receipt! As you have it now, you are only allowing a total? How does the customer know what they are paying for? It looks super unprofessional. NEXT… why do you not have a shipping tab like you do a tip tab? I’m a boutique and not a restaurant and the tip tab is the only place I can add a non taxable item. So I have to explain to the customer it’s not a top but shipping. Again, very unprofessional looking and not ideal for boutiques. Please refer to PayPal’s business invoicing, they have it down and allow you to add each individual items and choose tax or no tax. Please update your invoices to cater to all businesses other than just a restaurant. Thank you.
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p Faul commented
To further elaborate on this: when in Virtual Terminal, I should be able to search inventory for an item, add items to a cart, have the terminal add up the items in the sale, and make the sale. And after the sale inventory should be updated. Just like in the POS terminal.
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p Faul commented
Yes, please add this ASAP. When we bought into Clover the Virtual Terminal was a big selling point; we were under the impression the virtual terminal had similar functionality as the POS devices. Without it, the Virtual Terminal is essentially useless to us.
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Tom Greene commented
Been asking for this for years!! How is Clover supposed to be better than their competitors when they lack basic functions. Square has been doing invoicing for over a decade
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Erica commented
Please allow the Clover Virtual Terminal to connect to the inventory in the system. Many times merchants want to send an invoice, and also have their inventory automatically adjust based on the items added to the invoice.
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Overman Guitars commented
Yea this is incredibly frustrating and seems so out of touch. Also not having rapid deposit eligibility but not being told when I would be eligible is annoying. Really thinking about going back to square.
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Anonymous commented
Hi Kevin,
Looks like this has been in queue for close to a year. Any hint as to where it sits in the dev cycle?
thanks!
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Anonymous commented
As of September 2022, the ability to tip on an invoice is supposed to be available (per this closed thread: https://clover.uservoice.com/forums/941725-taking-payments/suggestions/43854774-virtual-terminal-send-invoice-add-tips)
However, it appears the only way to tip is for me to call my customer preemptively and beg for one. That's awkward and bad service.
We desperately need the ability for the customer to add a tip when they click into pay the invoice.
The lack of this feature is costing our staff hundreds of dollars per week in lost tips.
Thanks!
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Somayya Al-Shishani commented
The original invoice notes/details describing the cost being sent to a customer is only received the customer and it is not saved as a copy in our system. Customers cannot/will not always retrieve their emails so we don't have a way to prove after-the-fact what costs did or did not cover from paid invoices.
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Joshua Lynch commented
Is there any update on this? my FI is offering better rates to switch from Square to Clover, but Clovers whole "virtual terminal" is not going to work for us. I need the ability to add items in, and multiple items as well. This feels super basic.. and yet its missing.. this is kind of sad. I will have to cancel the hardware and notify them I will wait until detailed line items / proper details are allowed.
I am really really surprised this doesnt exist. Really let down. =( -
Zachary commented
Well into Q3 now. Would like an update on this feature, Clover has to be the ONLY POS service without the ability to itemize an invoice.
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Pamela commented
Do we have an update on this? We're in Q3 now.
Will the taxes associated with the items also be included in this? -
Mr E Chef Catering LLC commented
Very disappointed there is no itemized invoicing.
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Federico Ramirez commented
This is definitely needed and also ensure it can remove product from inventory as well.
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Nick Rudd commented
We want to be able to provide to provide invoicing to our customers tied in with our inventory, this is a must have feature, has there been any movement on getting this into production?
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Nick Rudd commented
Please add this feature as soon as you can, it would make your product so much better to have the consistency between in person sales and virtual sales.