35 results found
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86 votes
Hello,
This enhancement has been released.
Thanks,
Clover Product
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Linking Virtual Terminal to Website
Have the ability to link the Virtual Terminal to a business website to make for customers to make payments.
17 votesClover hosted checkout is currently available and we work with various shopping cart partners that allow you to setup a website.
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Gateway link for customers to make online payments
Merchant wanted gateway link for customers to make online payments to merchant
10 votesClover Invoicing is a tool that is part of Virtual Terminal that allows you to send an email with a link requesting payment from a customer.
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View unpaid invoices through Virtual Terminal
The Merchant would like to be able to view a report or list of invoices that have been sent from virtual terminal but not yet been paid.
9 votes -
Virtual Terminal (Invoice Reports)
For the virtual terminal send invoice option, I would like to see a report for the invoices we sent out (daily, weekly, monthly, yearly timeframes). Also,
I would like to see invoices paid in report form. It would help with determining if we collect more money by invoices vs over the counter and phone payments.9 votesWe launched Invoices app that has this functionality in it.
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Make the Void Report and the Void Function Useful and Safer
Make the Void Report (and the Void Function) Useful!
While I'm glad we finally have a report that logs all Voids, we still need major Void and Void report upgrades:
1. Logging a void is helpful, but owners and managers need to know WHY something was voided. We need to be able to create and assign Void reasons or codes, ESPECIALLY for restaurants.
2. The current VOID function is almost worthless, because it ONLY works immediately after a payment has been made. Virtually all major competing POS systems and credit card terminals allow voiding of items and payments up until…8 votesHello,
#1 & #2 will be available in a future release. #3 is currently in review.
Thanks,
Clover Product -
Identifier for Invoices in Orders
When generating an invoice through virtual terminal, there needs to be a simple way to identify the invoices. Could be a new order type or just some label in the order list that says "invoice" or "virtual invoice."
7 votesInvoice identifier was added to transaction list view.
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6 votes
Hello - Thanks for reaching out. You can now process partial refunds through the transactions app on the Clover dashboard.
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List of invoices sent from virtual terminal
I send a lot of invoices from the virtual terminal and usually all get paid right away but there should be a way to see if one wasn't paid and if I need to follow up with the customer. I think this would be a great add on so we are confident sending invoices knowing we have a confirmation it was paid or not.
6 votesThis is now possible with the Invoice Manager feature we launched in November 2021.
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Send reminders to a customer on an invoice
Per Clover support, invoices have a 180 period before expiration. It would be really helpful to add the ability to send a notification/email to the customer if the invoice is still unpaid within that time. Even if it's just resending the same invoice link.
6 votesThis feature is now live in Invoices app.
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Email merchant when invoice is paid
Once an invoice is paid, have an email notification sent to merchant to let them know it is paid. Otherwise they have to constantly check their batch/transactions. This would make it much easier to keep track of open invoices and reconcile.
6 votesBy default all paid invoices receive an email to the owner of the clover account
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terminal to read "transaction canceled" instead of "All Done" when backing out mid sale
When a transaction is cancelled or backed out of, the terminal should read "transaction cancelled" instead of "all done" as the message is the same after a sale is completed so merchants are complaining they wouldn't know if the cardholder backed out of the sale when passed the terminal without verifying the "transactions" app after each sale
6 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Virtual Terminal - Send Invoice - Add Tips
Allow customers to add a tip to their payment when making payment via the "Send Invoice" feature in Virtual Terminal. Your competitors have this feature and I would be leaving a lot of money on the table if I stayed with Clover instead of switching.
5 votesHello,
This enhancement has been released.
Thanks,
Clover Product -
Customer option to partially pay invoices sent through Virtual Terminal
Allow customers to partially pay and allow multiple payments on one invoice. For customers who cannot pay the full invoice amount in one payment.
5 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Enter Company Name for profile info on Virtual Terminal
The Merchant wants to be able to enter the customer's business name while entering the card information, in the same place as they can enter in customer name and address and phone number information.
5 votesbusiness name is an optional field that can be enabled in VT setup
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Customer Facing Terminal Attached to Clover Mini
The Clover Mini can be used as customer facing terminal attached to the Clover Station 2018 or to it self the Clover Mini. Some merchants are using the Clover Mini as a merchant facing terminal instead of the station 2018. It is a known issue with Clover Support that the Clover Mini EMV card slot gets damaged when using metal cards. The ability to attach a relatively inexpensive EMV/CTLS customer facing terminal to the Clover Mini would effectively and efficiently protect the more expensive Clover Mini from being damaged and buy the hardware team time to review / redesign the…
5 votesHello,
We have made improvements to our card slot to handle metal cards.
Thanks,
Clover Product -
Detailed Invoices for the Virtual Terminal
Currently, there's a simple option to send invoices out on the virtual terminal via the Web Dashboard. It's pretty cut and dry.
I suggest an upgrade to send more detailed invoices to customers where they can see specifically what they're being charged. A breakdown of Categories, Items, and Modifiers would be great. As a customer, it's important to know what you're being charged.
This will also serve well with Clover Go, which doesn't have the ability to sync with 3rd party invoice apps from the app market.
Thanks for the consideration!
Sincerely,
A concerned merchant services provider4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Virtual Terminal - Text Invoice
Send Virtual Terminal invoices through text message. Currently restricted to email.
4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Merchant Requesting Clover GO and VT Link
Merchant states that when he processed a sale on the Virtual Terminal he is able to view it on the dashboard. However when he launched the clover go app and goes into the transaction that was processed on VT it does not load. Advised merchant to use the dashboard and confirmed that he is able to see the transaction. Merchant requesting to view VT sales on the Clover go app instead of visiting the Clover dashboard.
4 votes -
Virtual Terminal does not track the employee name that does the transaction if they use a card on file Customer
When an employee logs into the dashboard and then runs a transaction on the Virtual Terminal using a stored card the transaction gets marked as a generic employee tag instead of the name they are logged in as. This makes tracking the transactions impossible and what is the point of having credentials for employee's if they can use Virtual Terminal without tracking...This is called an enhanced feature but I think it is a glitch that should be fixed...
4 votesHello - Thanks for reaching out. This feature is available now.
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