Make the Void Report and the Void Function Useful and Safer
Make the Void Report (and the Void Function) Useful!
While I'm glad we finally have a report that logs all Voids, we still need major Void and Void report upgrades:
1. Logging a void is helpful, but owners and managers need to know WHY something was voided. We need to be able to create and assign Void reasons or codes, ESPECIALLY for restaurants.
2. The current VOID function is almost worthless, because it ONLY works immediately after a payment has been made. Virtually all major competing POS systems and credit card terminals allow voiding of items and payments up until batch submission. Merchants rarely know a payment even needs to be avoided the moment after. I believe the majority of our Voids on Clover come from people who hit the Void button by accident.
3. Voids need to prompt for a Manager or Admin code, EVEN when performed by an Admin or Manager, to prevent the major problem we have with accidental voids
Hello,
#1 & #2 will be available in a future release. #3 is currently in review.
Thanks,
Clover Product