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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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27 results found

  1. Scan to Order should allow customer to pay AFTER eating

    Currently the Scan to Order feature which is only available for TSR, makes the client pay for their order BEFORE the order is fired to the kitchen. Not only is this not typical for a Table Service Restaurant environment, the Clover website page for Scan-to-Order implies otherwise.
    https://www.clover.com/pos-systems/scan-to-order
    This makes it difficult for reps to properly promote the feature and we have lost merchants because of this.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  2. phil@harbourcitydonuts.com

    Printing an itemized receipt from the transactions history.

    So many times I have a customer come back asking for an itemized receipt after their transaction.

    I go into transactions and pull up theirs, print the receipt but it isn't itemized. It only shows the total, the taxes, and the tip.

    We need to be able to print an itemized receipt from the transaction history.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  3. Before your upgrade, the App would automatically send a carbon copy receipt to my email. Must now manually enter my email each time.

    Before your upgrade, the App would automatically send a carbon copy receipt to my email. Then I could easily forward to my client once at my desktop. Must now manually enter my email each time, with no way to set up my email in settings. Disappointed you took away a service that was convenient for and appreciated by your customers.

    1 vote

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    Completed  ·  0 comments  ·  Other Payments Suggestions  ·  Admin →
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  4. Pop up to notify of partial payment

    If the card brands will not allow a partial payment to be declined(example, tab is $50, card only has $30 available), then could you add a LARGE POP UP to notify cashier, server, etc that another form of payment is needed to complete the transaction? This gets missed often, especially in busy environments, but almost all merchants seem to have this issue.

    1 vote

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    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    An enhancement for this has been released within our new UX, which is currently available for Gen3 hardware. Availability on compatible Gen2 hardware will be coming this year.  

    Thanks, 
    Clover Product

  5. cash back

    Please enable the cash back function on the Register App.

    1 vote

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    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    If a merchant has Cash Back enabled, then it would be available upon Debit card transactions. There may be some restrictions based on the merchant's MCC code. If it's not enabled, please check with your agent on the merchant setup, or open a ticket with Clover support to investigate.

    Thanks, 

    Clover Product

  6. Fraud Prevention Tools to prevent duplicate charges

    Fraud Prevention Tools to add a transaction limit so if the same total gets charged on the same card within a minute then it should decline the transaction.

    This will prevent duplicate charges to the same card.

    1 vote

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  7. Change Total PAID to just TOTAL

    I would like to be able to change Total PAID to just TOTAL. Because I use a Charged tender.

    1 vote

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    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    This is improved in our upcoming gen3 UX.  

    - Merchant receipt screen is "Payment Complete - $ Amount"

    - Customer receipt screen is "Paid - $ Amount"

    Thanks, 

    Clover Product

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