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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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27 results found

  1. Back Button during manual entry

    On the flex device, if a CVV is input incorrectly the entire transaction must be restarted.

    Rather than retyping the entire credit card number again it would make sense to have a back button, and the clear button seems to be perfect for this. When the data is cleared from press 1, pressing clear a 2nd time should return you to the previous screen.

    Similarly, when a manual entry is declined it would be nice to have the data still in place for a second attempt but with the option to edit the price.

    Customers declined often pay a lesser…

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Not at this time  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities. Holding onto this data would be a security concern that we cannot accomodate. 

    Best, 
    Clover Product

  2. Manual Card Entry Button, needed back but as an Option on Individual Profiles

    Bring back the Manual Card Entry button. Otherwise make the button optional so that we can turn it on for staff profiles as desired.

    I understand the type of fraud we are avoiding by not having the button customer facing. But it should be optional at the management level. In our location all sales are manual entry so this change has caused several additional steps per transaction and will require some light but unnecessary staff retraining, then will continue to waste time per transaction with new steps every single time.

    TLDR: Bring back manual card entry, but as an option…

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Not at this time  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities. Our position is that customers must never have the option to type their own card. 

    If merchants require manual entry on your Flex, you can use the phone sale app. If using the Register app, you can use the Mail/Phone Order button when selecting a payment method.

    Best, 
    Clover Product

  3. Verified Seal

    As Clover continues to expand in the ecommerce space, merchants are requesting a Verified Merchant Seal (similar to Authorize.net or Paypal gateways) to identify to their cardholders that transactions are processed securely

    1 vote

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  4. service charge should be apart of payment plus plan

    service charge should be apart of payment plus plan ; merchant not happy with being charged extra

    1 vote

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  5. insert reader not funtion well. can we do wipe card as first option?

    insert reader not funtion well. can we do wipe card as first option? if add this option so im still able to using it.

    1 vote

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    Not at this time  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities. We cannot prioritize Swipe-MSR over Insert-EMV. 

    If you're hardware is not functioning properly, please get in touch with our support team or your salesperson to assess the device's warranty.

    Best, 
    Clover Product

  6. customer should be able to sign on screen and on receipt, not either or

    customer should be able to sign on screen or on receipt (BOTH) not either or

    0 votes

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  7. delete transactions

    The merchant would like the option delete transactions

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    Not at this time  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities. We would recommend that merchants void transactions in this case. There are upcoming enhancements to our void/refund workflows.

    Best, 
    Clover Product

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