18 results found
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Allow varying payment amount to be prefilled via URL parameter
Allow the payment amount to be prefilled via a parameter passed to the link. Currently you can create a set amount link, or leave it blank leaving it up to the customer to enter the correct amount, we need a way to reliably send a link for a specific (but varying amount) to be pre-filled, a URL parameter would work.
13 votes -
Remove extra step in cash transactions
A change was made recently that added an inconvenient extra step in processing a cash transaction. When the amount tendered is pressed, my display now shows a screen asking if the customer wants a receipt or no receipt. It won't show me the change due until this screen is cleared. But most customers don't care at all about receipts for small cash transactions, so I have to clear that screen myself. It's a relatively minor inconvenience but can you at least provide an option to skip that screen on the main display?
3 votes -
Invoices Payments
Using the Virtual Terminal, the only way to pay invoices is by the customer using their card. It would be amazing if the invoices can be paid with other forms of payments.
7 votes -
Change Due on Employee facing screen
When Cash is the method of payment, the change due is not appearing on the employee facing side until the customer chooses their method of receipt. The employee must know the change due, without waiting for a customer to respond. Customers don't even recognize or notice the prompt when it is a cash payment.
2 votes -
Create a tender that acts like cash.
Create another tender that acts like cash. Have the option to have predefined amounts, with the ability to add custom amount.
One that doesn't just zero out the amount.
1 voteThank you for you suggestion. Clover does offer these capabilities today with our "customer tender" feature. That tender can then be used in split payments just like cash and would prevent the zeroing out of the amount due.
If we've misunderstood your suggestion please submit another uservoice suggestion and include additional details, in particular why custom tenders aren't a good fit for your use case.
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Currency
We would like to be able to choose another currency that CAD for our clients from abroad... on the Terminal or for payment links..
1 vote -
Issue with Change Display During Cash Transactions
When accepting cash payments, the system doesn’t show the change due until the receipt is issued. This means I have to calculate it in my head or keep the cash drawer open while the customer enters their phone number or email for the receipt. It’s very inconvenient and not safe. I noticed this issue a couple of days ago.
1 vote -
Taking Cash Payments
Clover has adjusted how change due is shown when taking cash payments.
Example: If a customer’s total is $11.56 and they pay with $20,
you will no longer see the change due automatically.To view the change amount, you must now tap either:
"Print Receipt"
OR"Do Not Print Receipt"
Only after making that selection will the change due be displayed. Please put back to showing the amount of change before having to choose receipt/no receipt.
1 vote -
Show amount due without printing a receipt
Clover just changed that when you take cash it doesn't show amount due back unless you print a receipt. Most customers don't want a receipt, so we are wasting receipt paper. Need to be able to show the amount due back without printing receipt.
1 vote -
Need to see customer name I entered on virtual terminal
I am being audited and need to provide transaction matching customers reservation. I entered the name on the virtual terminal but it does not display on the transaction report.
1 voteThank you for submitting your Idea to UserVoice. Customers name is displayed in the transactions app. In addition, you can use transaction export functionality to export the report. Also, I recommend reaching out to Clover support team in case you believe the Clover platform is not working correctly.
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Remove or edit automatic service charge message on receipt
Currently when automatic gratuity is turned on, it shows in bold letters that it is charging for that gratuity with no option to turn this message off. Merchant would like to be able to remove the message or at least edit what the message says.
1 voteMerchant may change the label of the automatic gratuity in settings.
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Ability for customers to add 3% to cover processing costs for non-profits/charities
There are other "donation portals" that serve the non-profit community that offer the ability for the customer to add 3% to cover the cost of processing. This would help us compete in the non-profit space. These portals also typically have a button that allows the customer to make their payment/donation recurring.
1 vote -
Chargeback Support
I met with an existing restaurant client today who told us they were leaving Fiserv for a competitor POS vendor who is also a processor. One of the features offered is to alert locations when there is a chargeback and provide an app for employees to upload a copy of the signed credit card receipt to document the transaction. In essence, managing the chargeback process with very little involvement by the merchant. I think this would be a very cool enhancement for our Clover clients, since we manage both the POS and the back-end processing.
1 vote -
Customizable invoice
Would like to customize my invoice at minimum with a logo. Also, to add other comments such as notice of CC fee, etc. Thanks.
2 votesThese features are supported
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Non-cash fee added to payment link
We would like to be able to add the 3% credit card surcharge / non cash fee to the ecommerce payment link. Thank you
1 voteThe feature is supported. The surcharge is applicable to Credit Cards only
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Customer web page to sign up for recurring payments
Please create a way for customers to sign up for a recurring payment plan online.
Our retail store has a subscription-based club, and we'd like to use the recurring payments feature to take payment and manage the club.
I'd like to integrate this with our website, or for Clover to offer a webpage (similar to hosted checkout) where customers can sign up for the program. This would allow us to market the program and customers to sign up independently, without visiting or calling the store.
Currently, customers cannot sign up for the program on their own. The only way is…
1 vote -
PARTIAL REFUNDS !?!?!!? Still nothing after 2 years!?!?
How is it that people have been asking for manual/partial refunds yet your company has yet to fix this simple issue that is avaible in other similar ECommerce products. I will be removing my accounts with you all this off-season if this is not added. As much as you are a nice product there are too many options in this market to pick from that are far less cumbersome to deal with when it comes to this COMMON/CONSTANT issue!
5 votes -
When taking new payment for customer with new card the 'save card to customer' does not replace old card
Make the 'save card to customer' actually work and replace old card on file
1 vote
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