28 results found
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recurring payment customer notification via SMS and Email option on the dashboard
via SMS and Email option on the dashboard when doing recurring payments.
93 votes -
Allow admins to reassign sales by employee
I had an employee pickup a terminal that was still logged in by the previous staff who was using the terminal. As such, the employee's sale was lodged under the wrong user.
Currently, there is no way that I can reassign that sale to the correct users. Please grant admins the ability to reassign the sale to the correct employee.
14 votes -
Virtual Terminal/New Sale: Select from Items List in Clover Terminal
For telephone purchases/payments, we would like the ability to pull/select from the Items list in the Clover Terminal into the New Sale on the Virtual Terminal. Should be able to show itemized list and total sale in the receipt sent to customer. Currently we can only enter a total sale amount, with a "Note for item or service" in a text box.
13 votes -
Payment Link should not allow duplicate payments
A customer of mine was able to process duplicate payments for a payment link I sent them. They payment link should not allow duplicate payments or should expire once the initial payment is processed. Otherwise, two people from the same office can pay multiple times without knowing.
9 votesThank you for your submission. The idea behind payment links is that they can be used by multiple customers for promotions or donations. If you want to request a one-time payment, the best way is to send an invoice. You can now also create an invoice and send a link to it, which will expire after a successful payment
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Allow for remove taking payments through virtual terminal.
Allow for you to remove access to take payments on Virtual Terminal or separate out the invoicing section. This will make the system more PCI Compliant in relation to invoicing where you aren't enter credit card information on your keyboard.
9 votes -
Enable itemized line item export from the Orders report in the Sales Activity section
Currently, exporting the Orders report from the Sales Activity section only provides sales transaction-level data, without itemized line items. While the Item Sales report exists, it does not offer the level of detail some merchants require. This is especially true for non-profits that use variable-priced items and need to track each individual donation tied to a specific order. Including full line-item detail in the export would provide better visibility for reconciliation, donor tracking, and reporting.
7 votes -
Limit Cash Transactions for employees
Merchant would like to limit who has access to do cash transactions in the employees app so not every employee can use cash drawer. The only option now is to limit the register or dining app which makes it so employees cannot do any transactions. But merchant wants the option to limit cash transactions so if the cash drawer is being used, it would have the option to require a manager passcode.
5 votes -
Easier Access to Creating Payment Links
Move the option to create payment links to the virtual terminal screen. It doesn't make sense to have to go through a settings menu to create a URL or QR code payment link.
5 votes -
payment link notification
I need the business name and any notes/comments from the client added to the notification
4 votes -
Extend Void and Refund timeframes for PIN Debit
Extend Void and Refund timeframes for PIN Debit cards. The current timeframe is 25 minutes for refund and 2-3 minutes for void. It is very frustrating when the choice to refund is cash or giftcard. We are a hospital and do not use those methods. It was also very frustrating that this information with the timeframes is not listed in any FAQ on the Clover site. There is no way to adjust this in the system and the answer that was given is that the system is built this way. It was not this way a year ago. This is…
4 votes -
ebt
No Cash Option for EBT
We would like a way to make it so the merchant can shut off the "cash" option for EBT/SNAP benefits when checking out a customer.4 votes -
Surcharge Solution - Clover Managed
We’d love to see a Clover Managed surcharge solution, where the Merchant only see’s the original charge and Clover manages paying out all of the fees with the 3%. With this the merchant would not see the withdrawal at the end of the month for all of the fees.
3 votes -
Reporting enhancement
This is a request for all devices. Not sure if the request should have been put under Payments but thought that is in reference to the Payments Saas.
Is there a way to show the Surcharge amount collected on credit card transactions on the batch report so that the merchant doesn't have to go to the dashboard to find it. It would be nice to have the breakdown on their batch report. Currently, it's more work for merchants that use their own invoicing/work order process to match those transactions.
3 votes -
Clover ACH Direct vs. Telecheck
With Telecheck converting to Clover ACH, the fee jump is too high. Currently, Telecheck is $ **** /transaction. This transition to **** % and $ **** is not fair to the merchant. Please reconsider.
2 votes -
Edit Recurring Payments
Allow merchant to edit recurring payment amount one time. Sometimes the merchant has members that either pay partially in another form or get a discount for one reason or another and it would be nice for a single month's billing to be edited. Another option would be to allow split payments.
2 votes -
happy hour
Add app happy hour to all plans
2 votes -
Manual Card Entry
When press no for card present why does it ask for the Zip code first and not the card # but when you press yes for card present it ask for enter card. Need to have the same function as the other Clover by entering the card # first.
2 votes -
Would like the ability to NOT send a receipt for a recurring payment.
NO EMAIL RECEIPT FOR RECURRING PAYMENTS
2 votes -
Account number
For a client to pay using the QR code for the hosted check out, please add a account/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?
2 votesThank you for your submission! You can add custom fields to your payment links by navigating to Settings > Custom Fields to create the field and then enabling it in Hosted Checkout.
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Transaction number
Merchant would like transaction number to start at 00001 instead of 0000 or have option to set what number the transaction number starts with.
2 votes
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