Settings and activity
7 results found
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19 votes
Little Lake Brewing supported this idea ·
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53 votes
An error occurred while saving the comment -
66 votes
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7 votes
An error occurred while saving the comment The Add Pre-Auth option currently available on the mini in the Register and Orders app should be available and function in the exact same way on the Station Duo.
We have a mixed device environment with outdoor Minis and a Flex. Indoors we have a Station Duo. Customers should be able to go anywhere in our establishment and have the server pull up their pre-authorized bar tab on an order and apply the pre-authorized card as payment to cash out their order. This is not currently possible if they go indoors where the Station Duo is used. I've confirmed this multiple times with technical support.
We have devised a workaround for the Station Duo that will allow us to open bar tabs, but that is also confusing to staff depending on which device they are on. Workarounds also require customers to produce a card that may already be pre-authorized and is generally a hassle and confusing on all counts.
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14 votes
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2 votes
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7 votes
I have similar comments as the other restaurants/breweries have already posted. I also posted this idea elsewhere and Clover combined it with another idea that has far fewer votes. How about just fixing the issue? This is a critical need and it is disappointing to see that this conversation has been going on since 2020! Station Duo needs to handle pre-Auth in the same way that the mini and flex do. C'mon!