Allow for Special Instructions on COLO2 to be optional
Allow for Special Instructions on Online Ordering to be optional. Customers are taking advantage of asking for additional items on food, and employees are having a hard time figuring out if items that customers are listing under special instructions have been paid for or are needing payment collected. I tried to turn this Special Instructions off myself and there is no option to do so. I also called in to Clover to ask Tech Support to turn it off for me, they said this option is not optional to have removed.
Jason Rodriguez
shared this idea
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Brady Waite
commented
Please allow merchants to disable the Special Instructions field for kiosk orders.
Customers are using this field to request paid add-ons, such as “extra cheese on tacos,” without selecting and paying for the corresponding modifier. This creates an operational problem for the merchant: either the staff must collect a separate small payment, decline the request, or provide the add-on for free. If the request is missed or not fulfilled, the customer may also become upset because they believe the instructions were part of their paid order.
The Special Instructions field should be optional and configurable by the merchant. Merchants who rely on paid modifiers should be able to turn it off entirely on the Clover Kiosk.
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User123561
commented
Can we get an option to remove special instructions for online orders.