On Thursday last week a message "Sign up for exclusive offers" began appearing on the customer facing display after the customer entered their phone number to receive rewards points. The language of the message prompts the customer for the permission to receive the offers and messages via SMS. If the "No thanks" button is pushed, the customer does not receive points. Most of the customers are reluctant to tap "Sign up now" as they don't want to receive unwanted text messages. For one: we should have been made aware of this change, and two: we should have been given a way to disable this prompt, since we don't plan to do any email or text message marketing.

Thank you so much for your feedback. We are continuing to work on public notification and updates for Clover enhancements.
We offer Monthly newsletters, training for relationship managers, as well as updates on our developer pages that are open to the public for review and notice.

Thank you
Clover Communications

Or an email to the owner email that explains the updates to the system and how to documentation for new features. This is especially important for corporate locations that aren't onsite and don't know about the change until someone mentions it.

Completely agree with you. We have 4 POS systems in our business. All 4 had an update done during some of our busiest times; up to 10 customers in one of the lines. Our employees didn't know how to handle what was happening, they thought there was some sort of "glitch" in the system until we finally figured out it was an update to the system. Contacted Clover via chat and even the support at Clover told us they didn't always know when updates would be happening. Updates are important, we get that and appreciate the fact that many changes are made to improve. But at least plan them for a time when they would have the least impact on numbers of businesses.

Merchant wants to receive updates notification when software has a new change or feature.

Notify merchants when updates occur in the system.

Send emails to all merchants of planned updates clover is planning started and finished. When I log into the clover.com platform I find out surprisingly what’s new but there’s no communication with the merchants of all new updates coming so that the clover clients know you are taking care of them and updates needed for them

Currently the only documentation for new system updates is on the Clover.com/help site however this doesn't seem to be always up to date with the latest updates. There is also not a system in place to notify merchants when an update has been released so currently the merchants would need to be consistently checking the Help site just to check if any updates have been released or not.