35 results found

1. Merchant Requesting Clover GO and VT Link

   Merchant states that when he processed a sale on the Virtual Terminal he is able to view it on the dashboard. However when he launched the clover go app and goes into the transaction that was processed on VT it does not load. Advised merchant to use the dashboard and confirmed that he is able to see the transaction. Merchant requesting to view VT sales on the Clover go app instead of visiting the Clover dashboard.

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   Completed  ·  0 comments  ·  Virtual Terminal  ·  Delete…  ·  Admin →
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2. International zipcodes

   Merchant would like VT to be able to accept international zip codes that have letters or characters.

   2 votes

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   Completed  ·  AdminAnonymous (Admin, Clover) responded

   VT supports international zipcodes now for AVS. 

3. it would be very helpful to add a memo line on the receipt for any note I need to add regarding the payment
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   Completed  ·  AdminGlenn Flinchbaugh (Admin, Clover) responded

   There is a payment receipt setting that will include the note from the VT screen on the receipt.

4. Virtual Terminal does not track the employee name that does the transaction if they use a card on file Customer

   When an employee logs into the dashboard and then runs a transaction on the Virtual Terminal using a stored card the transaction gets marked as a generic employee tag instead of the name they are logged in as. This makes tracking the transactions impossible and what is the point of having credentials for employee's if they can use Virtual Terminal without tracking...This is called an enhanced feature but I think it is a glitch that should be fixed...

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   Completed  ·  AdminClover Payments (Product Manager, Clover) responded

   Hello - Thanks for reaching out. This feature is available now. 

5. Add virtual terminal mobile dashboard app

   Merchant would like to add virtual terminal payment option to mobile dashboard app newest version

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   Completed  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   Our Clover Go app can accept payments via manual entry (keyed). 

   Thanks, 

   Clover Product

6. Make the Void Report and the Void Function Useful and Safer

   Make the Void Report (and the Void Function) Useful!

   While I'm glad we finally have a report that logs all Voids, we still need major Void and Void report upgrades:
   1. Logging a void is helpful, but owners and managers need to know WHY something was voided. We need to be able to create and assign Void reasons or codes, ESPECIALLY for restaurants.
   2. The current VOID function is almost worthless, because it ONLY works immediately after a payment has been made. Virtually all major competing POS systems and credit card terminals allow voiding of items and payments up until batch submission. Merchants rarely know a payment even needs to be avoided the moment after. I believe the majority of our Voids on Clover come from people who hit the Void button by accident.
   3. Voids need to prompt for a Manager or Admin code, EVEN when performed by an Admin or Manager, to prevent the major problem we have with accidental voids

   Make the Void Report (and the Void Function) Useful!

   While I'm glad we finally have a report that logs all Voids, we still need major Void and Void report upgrades:
   1. Logging a void is helpful, but owners and managers need to know WHY something was voided. We need to be able to create and assign Void reasons or codes, ESPECIALLY for restaurants.
   2. The current VOID function is almost worthless, because it ONLY works immediately after a payment has been made. Virtually all major competing POS systems and credit card terminals allow voiding of items and payments up until… more

   8 votes

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   Completed  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   #1 & #2 will be available in a future release. #3 is currently in review. 

   Thanks, 
   Clover Product

7. Gateway link for customers to make online payments

   Merchant wanted gateway link for customers to make online payments to merchant

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   Completed  ·  Leif Borden responded

   Clover Invoicing is a tool that is part of Virtual Terminal that allows you to send an email with a link requesting payment from a customer.

8. terminal to read "transaction canceled" instead of "All Done" when backing out mid sale

   When a transaction is cancelled or backed out of, the terminal should read "transaction cancelled" instead of "all done" as the message is the same after a sale is completed so merchants are complaining they wouldn't know if the cardholder backed out of the sale when passed the terminal without verifying the "transactions" app after each sale

   6 votes

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   Completed  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This enhancement has been released.

   Thanks, 
   Clover Product

9. Access to the Virtual Terminal as the manager or administrator

   Merchant wanted to request to have access to the Virtual Terminal as the manager or administrator since the only who has permission to use the virtual terminal is the owner.

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   Completed  ·  Leif Borden responded

   Virtual Terminal permissions can already be modified from employees>permissions

10. Enter Company Name for profile info on Virtual Terminal

    The Merchant wants to be able to enter the customer's business name while entering the card information, in the same place as they can enter in customer name and address and phone number information.

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    Completed  ·  Leif Borden responded

    business name is an optional field that can be enabled in VT setup

11. Virtual terminal customer name allow special characters

    Virtual terminal customer name allow special characters such as dash and apostrophe and multiple last names. When attempting to add customer with two last names it says invalid.

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12. Linking Virtual Terminal to Website

    Have the ability to link the Virtual Terminal to a business website to make for customers to make payments.

    17 votes

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    Completed  ·  Leif Borden responded

    Clover hosted checkout is currently available and we work with various shopping cart partners that allow you to setup a website.

13. Manual Transactions

    Merchant wants the Station to skip cvv on manual card entry clover station

    4 votes

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    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This behavior should already exist. Please contact support if it's not working as expected. We're working to align the behavior of manual entry across all of our experiences, so be on the lookout for future releases.

    Thanks, 
    Clover Product

14. Customer Facing Terminal Attached to Clover Mini

    The Clover Mini can be used as customer facing terminal attached to the Clover Station 2018 or to it self the Clover Mini. Some merchants are using the Clover Mini as a merchant facing terminal instead of the station 2018. It is a known issue with Clover Support that the Clover Mini EMV card slot gets damaged when using metal cards. The ability to attach a relatively inexpensive EMV/CTLS customer facing terminal to the Clover Mini would effectively and efficiently protect the more expensive Clover Mini from being damaged and buy the hardware team time to review / redesign the Clover Mini EMV card slot. Currently the merchant is being exposed to EMV Liability Shift or chargebacks due to key entry of transactions. Plus, there is additional charges for the swap and time waiting anxiously for the arrival and setup of the new Clover Mini. Clover Support sometimes states that the LTE may resolve this issue but merchants with non LTE Clover Mini's would not benefit.

    The Clover Mini can be used as customer facing terminal attached to the Clover Station 2018 or to it self the Clover Mini. Some merchants are using the Clover Mini as a merchant facing terminal instead of the station 2018. It is a known issue with Clover Support that the Clover Mini EMV card slot gets damaged when using metal cards. The ability to attach a relatively inexpensive EMV/CTLS customer facing terminal to the Clover Mini would effectively and efficiently protect the more expensive Clover Mini from being damaged and buy the hardware team time to review / redesign the… more

    5 votes

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    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    We have made improvements to our card slot to handle metal cards. 

    Thanks, 
    Clover Product

15. Payment Link feature on Clover web dashboard to populate captured customer name in transactions and transaction should reference link used

    The Payment Link feature on Clover web dashboard (under Ecommerce section) allows you to create URLs to post on website, and the URL brings user to a checkout page. You can create multiple payment link URLs from the clover web dashboard and each URL ends in a unique identifier. The payment link checkout page asks for amount, user first and last name, email address, and card details. Once a transaction is completed successfully, the transaction appears in the "Payments" section under Transactions in the Clover web dashboard. When transactions are viewed in detail or when transactions are exported, the payment link URL transactions DO NOT capture and populate the users name and last name, even though the first and last name is asked for on the URL checkout page. In addition, the unique identifier at the end of the URL IS NOT captured and populated in the transaction details, so we are unable to know where the transaction came from.

    For example: A payment link URL looks like the following:

    Example 1: https://link.clover.com/urlshortener/5BSsfS
    Example 2: https://link.clover.com/urlshortener/mCTMQ6

    The end of the URL shows a unique identifier that should be entered into the transaction details so the merchant knows where the transaction comes from. This will become important because example URL 1 can be used on Facebook and URL 2 can be used on the merchant website. Therefore, any transactions that occur on Facebook would be tagged with the unique identifier for URL 1 and we would know that once we know the URL used.

    The Payment Link feature on Clover web dashboard (under Ecommerce section) allows you to create URLs to post on website, and the URL brings user to a checkout page. You can create multiple payment link URLs from the clover web dashboard and each URL ends in a unique identifier. The payment link checkout page asks for amount, user first and last name, email address, and card details. Once a transaction is completed successfully, the transaction appears in the "Payments" section under Transactions in the Clover web dashboard. When transactions are viewed in detail or when transactions are exported, the payment… more

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    Completed  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This enhancement has been released.

    Thanks, 
    Clover Product