27 results found
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Be able to swipe a card, even though it has the tap and chip option as well.
Have the guests be able to swipe their credit card, even if the card also has the tap and chip option. Some guests don't like or understand why they can't swipe their card, I believe this would make guests happy.
1 vote -
Adding ACH payment capabilities
As a Church our parishioners will do their sacrificial giving online either through credit card or through their checking accounts.
Currently through the Virtual Terminal I cannot input checking account information to payments.
Please add this feature to your Virtual Terminal it would be very much appreciated.1 voteHi Missy
This is a feature that is available on Clover in the US. Please reach out to your sales contact to have you set up for this feature.
Thank you
Clover Communications
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1 vote
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surcharges
We cannot use contactless payments when a debit surcharge is set on the flex. We need to change the software so that the merchant can add tip, then approve surcharge, and then use contactless. More and more people are using there phones and cannot do payments with cards!
1 vote -
Payment Receipts
I would like the ability to print the receipt at the time the payment is completed instead of having to navigate to the individual transaction afterwards to print a receipt. (I do understand that the receipt can be emailed at the completion of the payment.)
1 vote -
credit card fees
Co-Pricing and credit credit card fees issues.
1. Make it possible for Restaurants to add service charges to individual guests not just to the whole table. i.e. If I want to add a CC service fee I can only do so at the table level, but if I have 2 guests at the table and 1 is paying cash I do not want them to be charged the fee.
2. Co-Pricing would also take care of this issue. When printing a bill have a cash total and a CC total at the bottom of the receipt and have the system…1 vote -
Use Gift Certificates as Payment
Need to add Gift Certificates to Tender Payments. Gift Cards are very expensive to buy and pay monthly fees. If we can make our own Gift Certificates than it will safe us small businesses money.
1 vote -
Transaction Fee % in Invoices
We need to be able to add the a % Transaction Fee as some other systems do if they pay with a credit card. Currently had the feature to calculate it bu on the description says Tax which is not tax and will create discrepancy with the real taxes.
1 vote -
Partial refunds
We need to be able to take partial refunds. This is very important in retail sites since we have customers only returning certain items on their receipts. We called customer services and they said we could only do full refunds or we have to fake a new transaction with the items they are returning to get a total and than do a manual refunds for that amount. We than have to manually adjust our inventory. There has to be a better way. We should be able to choose the item that they are returning and only refund that amount and…
10 votesHello, Thanks for contacting Clover. Partial Refunds is available now.
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Scan to Order should allow customer to pay AFTER eating
Currently the Scan to Order feature which is only available for TSR, makes the client pay for their order BEFORE the order is fired to the kitchen. Not only is this not typical for a Table Service Restaurant environment, the Clover website page for Scan-to-Order implies otherwise.
https://www.clover.com/pos-systems/scan-to-order
This makes it difficult for reps to properly promote the feature and we have lost merchants because of this.1 voteThis feature is available now.
Please check out this article for enablement.
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phil@harbourcitydonuts.com
Printing an itemized receipt from the transactions history.
So many times I have a customer come back asking for an itemized receipt after their transaction.
I go into transactions and pull up theirs, print the receipt but it isn't itemized. It only shows the total, the taxes, and the tip.
We need to be able to print an itemized receipt from the transaction history.
1 voteHello,
Printing an order receipt with itemized details is available in our Essentials Plan.
Thank you,
Clover Product
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Web Checkout Screen - new field added
We would like to have a field added to the web checkout screen when our customers input their credit card information for payment to us. We create and send out invoices out of quickbooks to our customer organizations. However when customers pay us, only the name of the person making the payment is entered and it is difficult to match the payment to the invoice. Can we add a field to the web checkout screen that allows the customer to input the invoice # they are paying or the business name of their organization so that we can more easily…
2 votesHi All -
The payment note is a configurable field that is available for the merchant to include on Payment Links. This would allow the consumer to include the invoice number as requested
Thank you
Clover
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Before your upgrade, the App would automatically send a carbon copy receipt to my email. Must now manually enter my email each time.
Before your upgrade, the App would automatically send a carbon copy receipt to my email. Then I could easily forward to my client once at my desktop. Must now manually enter my email each time, with no way to set up my email in settings. Disappointed you took away a service that was convenient for and appreciated by your customers.
1 vote -
Pop up to notify of partial payment
If the card brands will not allow a partial payment to be declined(example, tab is $50, card only has $30 available), then could you add a LARGE POP UP to notify cashier, server, etc that another form of payment is needed to complete the transaction? This gets missed often, especially in busy environments, but almost all merchants seem to have this issue.
1 voteHello,
An enhancement for this has been released within our new UX, which is currently available for Gen3 hardware. Availability on compatible Gen2 hardware will be coming this year.
Thanks,
Clover Product -
cash back
Please enable the cash back function on the Register App.
1 voteHello,
If a merchant has Cash Back enabled, then it would be available upon Debit card transactions. There may be some restrictions based on the merchant's MCC code. If it's not enabled, please check with your agent on the merchant setup, or open a ticket with Clover support to investigate.
Thanks,
Clover Product
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Merchant would like to add a notes section when using the clover payment link so their customer's can add their names / any special request
Merchant would like to add a notes section when creating the Clover Payment Link so their customers can add their names / any special request when the payment is being completed.
3 votesHello,
Thanks for sharing the feedback. This feature is available.
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Fraud Prevention Tools to prevent duplicate charges
Fraud Prevention Tools to add a transaction limit so if the same total gets charged on the same card within a minute then it should decline the transaction.
This will prevent duplicate charges to the same card.
1 voteHello,
Upon further review, this feature has been released.
Thanks,
Clover Product
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I need to have the option of using a debit card as credit and bypass pin
I need the ability to accept a debit card as credit and bypass the pin
2 votesHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Change Total PAID to just TOTAL
I would like to be able to change Total PAID to just TOTAL. Because I use a Charged tender.
1 voteHello,
This is improved in our upcoming gen3 UX.
- Merchant receipt screen is "Payment Complete - $ Amount"
- Customer receipt screen is "Paid - $ Amount"
Thanks,
Clover Product
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return to any credit debit card if original payment method cant' be used
If a customer paid with a debit card we see that we can't process a return to that payment method. It does give an option for a gift card. I would like to see an option for another payment method so we don't have to process the return manually.
2 votesHello,
Thank you for your feedback and patience.
We believe this has been resolved for at least Visa, MasterCard, and Discover through our support of Online Refund Authorization. Please reply back if we are misunderstanding your original post.
Thanks,
Clover Product
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