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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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10 results found

  1. Please Re-Add the Custom Tender Name Feature!

    I contacted Clover Support, who told me Clover updated on 11/1/23 and removed all Custom Tender options set up by our company while selling gift cards. Example: when on the payment screen while loading a gift card, there used to be our custom tenders under the "Other" section, but all of our custom names have been replaced by "Check" and "Mail/Phone Order". The custom names are still on our account under Account & Setup > Tenders>Custom Tenders, they just do not actually show up on any devices in our company after the update.

    The support rep said there is no…

    3 votes

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    Outreach Request  ·  2 comments  ·  Other Payments Suggestions  ·  Admin →
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  2. Invoice Number on Hosted Checkout

    We would very much like to have the mandatory invoice number feature, from the payments settings, work with the hosted checkout payment links.

    This is a must-have feature for matching a payment someone is making without having to search for their name, etc. I see others have asked for something similar to this almost a year ago.

    We can't make this work for our business without this feature.

    4 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  3. Looking for a line item summary at the end of the transaction when using the payment link.

    Looking for a line item summary at the end of the transaction when using the payment link.

    3 votes

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    Outreach Request  ·  1 comment  ·  Other Payments Suggestions  ·  Admin →
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  4. Multiple service charge options

    Now, we have a standard percentage. But, we require multiple options to mimic the tips format

    3 votes

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    2 comments  ·  Other Payments Suggestions  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thanks for your feedback. Are you looking to have additional service charges assessed to all of your payments? How exactly does this relate our tipping options that are printed on the receipt?

    Thanks, 

    Clover Product

  5. Allow an option to backdate transactions

    Merchant's want an option where they can backdate transactions in the event that the transaction could not be processed until long after the actual date that the transaction was done.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thanks for your feedback. In order to clarify the use case here, can you please provide some more details on a possible scenario that a merchant would need to exercise this option?

    Thanks, 

    Clover Product

  6. Customer Charge Account

    It would be nice if you can charge an order to a customer. We have multiple hospitals that charge transactions to their department. It seems to have the functionality to charge to a customer but it doesn't work. After being on the phone with Clover support for over an hour, it seems that it doesn't work and it also doesn't flow through on reporting.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 

    Thanks for your feedback. Can you clarify that the following is what you're trying to do on device?

    1. Create an order
    2. Lookup a customer
    3. Use customer's card on file to pay for the order

    If so, this feature is currently under review. 

    Thanks, 

    Clover Product


  7. add charge button

    when I placed an order, I only see add discount button only. I would like to have a button for add charge button so that I can charge extra right there on the system.

    8 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 


    Can you please elaborate on your request? What Clover app are you using, and at which point are you in the user flow? 


    In advance, you may want to review our solutions for Item Modifiers, and/or Service Charge to see if either already support what you're looking to do.  


    Thanks, 

    Clover Product

  8. Remove Gift Cards from Batch Total

    Net batch totals should reflect the net amount deposited into the bank. Gift card activations are included in the net batch total and need to be manually subtracted to match bank deposit.
    I propose that gift card activations not be included in the net batch total.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Outreach Request  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello, 


    Thank you for your feedback. Before we provide further direction on this, can you please clarify if you mean activations or redemptions in the net batch total? 


    Thanks, 

    Clover Product

  9. change the date on a transaction

    Merchant would like to be able to change the date on a transaction

    3 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  10. Have automatic batch transaction numbers go back to 0 ever since batch is closed.

    2 votes

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