Please Re-Add the Custom Tender Name Feature!
I contacted Clover Support, who told me Clover updated on 11/1/23 and removed all Custom Tender options set up by our company while selling gift cards. Example: when on the payment screen while loading a gift card, there used to be our custom tenders under the "Other" section, but all of our custom names have been replaced by "Check" and "Mail/Phone Order". The custom names are still on our account under Account & Setup > Tenders>Custom Tenders, they just do not actually show up on any devices in our company after the update.
The support rep said there is no way to bring these custom options back to our devices, and told me my only route is to make a post on this forum. This is awful timing since we're 3 weeks away from the holidays, when we sell 90% of the gift cards for the year.
Please bring back Custom Tender names!
Tara
shared this idea
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Robin Lyles
commented
You need to bring back the option of a donation or Promo (custom Tender) When closing a gift card app. It was there NOW it's gone! I give away GIFT CARDS regularly for local Charitable events. That tender option suddenly disappeared and I was told by Clover Tech support that you removed it because some merchants were having issues with theft with it from Employees! Ridiculous! Sounds to me, like they need to get rid of those employees and not make it an issue for the rest of us! I NEED a way to close a gift card as a donation. Just bring back the option as a custom tender and those of us who WANT to use it, can activate it.
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Andrew
commented
Why would something so simple be removed and not be added back???? Come on Clover - this one sounds like it should be easy even for your developers. Please put custom tenders back for gift cards. Many are given away as donations to local organizations. Having a custom tender button was an easy way to track that.
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Bryan Bitner commented
Add back "other" tender options when purchasing clover gift cards. It was removed with the last update. Only options now are cash check credit or mail/phone. Regardless if anything else is purchased.
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tech support
commented
Customer tender has been removed from the latest Gift Cards app. We need this added back because customers cannot track gift cards how they need without having a button created to tap for payment tender type.
Merchant has an issue when they add an amount to a gift card in the clover gift card app then hit pay for the customer to pay it switches them to the Register app. Once in the register app the Other payment tenders are not showing at the bottom anymore. They have a donations tender option that they added that they need to use. We've called clover and clover gift card support and they are of no help saying clover removed the other tenders for some reason on gift cards. Clover gift card support said there have been many complaints by other ISOs and merchants.