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  1. 38 votes

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    Andrew supported this idea  · 
  2. 234 votes

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    Andrew supported this idea  · 
  3. 7 votes

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    Andrew supported this idea  · 
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    Andrew commented  · 

    Ridiculous that this can only be done on the other clover units

  4. 53 votes

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    Andrew supported this idea  · 
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    Andrew commented  · 

    We have been using Clover (Duo and Mini) for about 2 weeks now. The transition from NCR Silver to Clover has been pretty smooth. We still need to transition gift cards and once our new gift cards arrive and we have the ability to determine balances of older cards, we will terminate our service with NCR. The feedback from both employees and customers has been very positive. We absolutely believe we’ve made the right choice in switching to Clover.

    With that, there are two (2) key features we need. Before I get into the specifics, I want to explain and emphasize the importance of these features. As a retailer in the craft brewery space, which gets more competitive every day, it is about having a great product and a great experience (from both a customer and employee perspective). When employees are happy, this translates to a more positive customer experience. From a customer perspective, they want their beer quickly and they want the payment transaction to be quick, painless, smooth and secure. As a business, we used to take and hold the customer’s credit card for all tabs. On a couple of occasions, we have returned a credit card to the wrong customer. This is not a good experience at all. Further, I can not tell you how many credit cards have been left behind.

    So as you can see, we are all about brewing and selling great beer and creating an outstanding experience for our customers. Now onto our requests:

    1. Ability to perform pre-auth and ALL devices, run tabs and closes tabs on any device is critical. Currently we are using 2 mini’s along side our 2 Duo stations to support tabs. We hav trained our staff to start and end tabs using the mini’s. The Duo’s are used to add to an open tab or for non-tab transactions (customers paying as they go or paying by cash). We have order 2 more mini’s to as a short term gap (hopefully) to run our business. Having the support in Duo is critically important for these reasons:
    - No longer holding onto customer credit card and making sure the customer holds onto their own card
    - Tab automatically fills in customer name eliminate dalays and mistake by our staff, this reduces time spent manually entering data
    - Allows us to close out tabs without the need of additional swipes or card insertions.

    2. Having a feature of Tax Included. This was a key feature of NCR Silver that we used extensively. We created several tax categories (Clover can do this too); however, the category had an attribute indicating if tax is included. We really like this feature for several key reasons:
    - Keeps pricing simple. Customers understand the price of an item (which includes tax); we entered the full price including tax and tax was calculated correctly of these items.
    - Easier for staff to deal with change. No need to worry about coin change in our case
    - It is a faster transaction not dealing with change
    - A better customer transaction, no coin change, just dollars… which is also easier for customer to leave a tip.
    - At the end of the night, it is much easier for the owners to reconcile cash drawers.
    - Right now, a single item may work out to whole dollars, but when multiple items are included, the math simply doesn’t work. Rounding down is also not a good option for us. Applying discounts also messes things up.
    - Being off by pennies is not such a big deal with credit cards, but when dealing with cash, the cash drawers never align with what is reported at the end of the night.
    - We run a very tight ship, we like when the cash reported matches what comes out the cash drawers. Our employees take great pride in this.

    For these reasons, having tax included is critical for our business.

    In the short time (less than two weeks) we have had over 1,000 transactions. We do a lot of small transactions, that is the nature of our business. About 70% is done by credit card; the other is cash. So with this many transactions and trying to create an excellent customer experience and have a delighted staff, we absolutely need the above two features.

    I am happy to discuss this in any detail with any of the developers or product managers at Clover. I believe by having these as part of the base product will enhance Clover as a solution for other retailers (especially craft breweries).

    Thank you for your consideration.