14 results found
-
phil@harbourcitydonuts.com
Verification of duplicate transaction.
Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?
Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet…
2 votesHello,
An enhancement to this Duplicate Payment Challenge will be available in a future release. In the future, the duplicate notification will only be presented if the same amount and card are used within a few seconds.
Thanks,
Clover Product -
Revise Customer Information
You should be able to revise customer payment information. We have a lot of customers that are on a monthly subscription with us. There are times when they have to get a new card and we need to be able to update that customer's information with the new card. OR a minor change like that CC expired and we need to be able to update the credit card exp date. Simple things like that would sure be useful rather than having to delete the entire customer and set them back up again.
Also, seems silly that once we enter the…5 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Rounding off cash transactions
Cash transactions don’t round up to the nearest cent. Ex. $19.97, when paid in cash should appear as $20.00.
2 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
QR code linked to item
I love the QR ecommerce feature under payment links. The problem I have, is that I can't connect the QR code to a certain item in inventory. So when I run a report, the QR code item sold shows as "uncategorized". Could you please add a way to connect an inventory item to the QR code payment link function?
3 votes -
increase max transaction amount
Merchant is requesting increase the dollar amount for maximum transaction amount. It is currently set at $99,999.99, but the merchant has transactions over $100k that he cannot split into two payments due to contracts with customers.
2 votesThis amount is already higher up to $999,999.99 through the Virtual Terminal on Dashboard. Work is planned to increase on device.
-
Have ability for custom fields for payment button
Currently it only asks for card and billing info. We have merchants needing the ability to have custom fields for their payment button. Examples could be: Invoice #, Account #, or a note.
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product
-
Allow the signature verification prompt to be disabled and a tip line / signature remain on the receipt
Allow the signature verification prompt to be turned off and it not disable tip entry on receipts. Currently, you have to have the signature verification on in order for the tip line to print on receipts with the clover station / mini bundle. Please make it to where the verification prompt can be off as servers and others keep hitting reject when they're in a hurry instead of verify which causes the transaction to be voided.
2 votesHello,
Our recommendation is to set signature threshold settings to never require signature and tip location on paper or on tablet.
Additionally, we will be removing the signature verification flow in the near term.
Thanks,
Clover Product
-
allow custom payment ability to default to two way payment
As a retail store we need a 'credit payment' option for customers that have made returns. We can create the credit payment option but the button defaults to 'pay full amount' when pressed instead of asking how much the credit is before closing out the transaction. Allow of 'other' payment categories the ability for the admin to set the payment default from pay full amount to split payment so we can enter in credit or partial gift card payments
1 voteHello,
This will be available in a future release.
Thanks,
Clover Product
-
Add Alphabet to the Customer Pin entry point on the numbers
You have the alphabet under the number for the merchant pin area but no alphabet under the numbers for the customer Pin number. Please add, People have a word they use for a debit/credit pin password.
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Able to charge more than $99,999.00
Clover currently has a cap of $99.999.99 to charge on credit cards, some businesses need to be able to charge larger amounts
6 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Have Option to Require Zip Code and Street Address
For a phone sale, we would like to have the option to require the zip code and street address. The rates come in so much cheaper when a user passes in these values.
9 votesWe're planning an enhancement where zip code will be required and street address will be optional. The AVS result will continue to be displayed to the merchant. Street address is not reliable, so we do not plan to make it mandatory.
-
More prompts when Processing Manually
Merchant stated that he processes cards manually, some of the cards processed are international. stated his older machine gave numerous prompts, card number, cvv, address, zip code, purchase code ect.
stated he would like to be prompted for as much verification as possible in order to lower the cost of the transaction fee and avoid the possible risk of a charge back dispute
7 votesHello,
This will be available in a future release. It will be part of our initiative to make AVS a common experience across card-present and card-not-present acceptance.
Thanks,
Clover Product -
Ability to view transactions that are contained in a closeout
The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button
28 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Option to remove Verify Signature step after transaction
Does not want the option to verify the signature after doing a transaction.
10 votesHello,
This will be available in a future release.
Thanks,
Clover Product
- Don't see your idea?