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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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9 results found

  1. Ability to Void transactions

    Merchant wants to have the ability to void transactions if the transaction is not closed. Merchant wants to void hours after the transaction was taken to prevent refunding.

    85 votes

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    6 comments  ·  Refunds/Exchanges  ·  Admin →
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  2. Option to require a reason for refund

    54 votes

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    1 comment  ·  Refunds/Exchanges  ·  Admin →
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  3. Refund "Notes" Field

    Add a "notes" field for description of REFUNDS for tracking and reporting.

    19 votes

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    0 comments  ·  Refunds/Exchanges  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release, known as Void and Refund Reasons, which the merchant can enable/disable. 

    Thanks, 
    Clover Product

  4. Allow partial refund on Dashboard as device may not be immediately accessible.

    12 votes

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    Planned  ·  0 comments  ·  Refunds/Exchanges  ·  Admin →
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  5. Returns & Exchanges Suggestions - Coming from a retailer

    May I suggest a few things.

    Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.

    Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…

    12 votes

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    1 comment  ·  Refunds/Exchanges  ·  Admin →
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  6. Refund

    when processing a refund is there to have the item placed back in the sock count in the inventory app

    9 votes

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    Planned  ·  0 comments  ·  Refunds/Exchanges  ·  Admin →
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  7. Partial refund is needed to correct an "overtipping" that happened by mistake

    My FLEX terminal is basic: it bundles services with product sales, so that when a client is presented with the tip screen, she does not always realizes that if she taps on "20%", il will apply to the entire transaction. I do not want to rip off my clients (it is bad for business!) so I think introducing a way to issue a partial refund on that transaction before the batch is closed is a discreet way to correct a mistake before the client gets her cc statement and goes bonkers -or never comes back out of embarrassment or for…

    9 votes

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    0 comments  ·  Refunds/Exchanges  ·  Admin →
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  8. Refund notes

    Is there a way for a merchant to enter notes in for a refund being issued? Currently they can only do notes for orders and sales, and any refund listed in the orders can only be noted after the fact.

    2 votes

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    0 comments  ·  Refunds/Exchanges  ·  Admin →
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    Planned  ·  AdminGlenn Flinchbaugh (Admin, Clover) responded

    We will be adding the ability to enter a reason for a void, refund or order modification. You'll be able to set up a list of reasons for these different scenarios. Look for more details to be announced in the near future. 

  9. Clover Canada refunds

    Ability to Void refunds

    2 votes

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    0 comments  ·  Refunds/Exchanges  ·  Admin →
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