9 results found

1. Notification for Declined Reoccurring Payments

   We have a wine club set up and we set it up with reoccurring payments in Clover. So we have 60+ users right now and we have to go through them all individually each month to see if the card was declined or not. It would be really helpful if we could receive an email notification when cards are declined in the reoccurring payment section.

   We want to promote it more, but this part of the process is so time consuming that if we scaled up to 100-150 people then we wouldn't be able to maintain the program b/c we have to go through each person individually to make sure their card went through.

   We have a wine club set up and we set it up with reoccurring payments in Clover. So we have 60+ users right now and we have to go through them all individually each month to see if the card was declined or not. It would be really helpful if we could receive an email notification when cards are declined in the reoccurring payment section.

   We want to promote it more, but this part of the process is so time consuming that if we scaled up to 100-150 people then we wouldn't be able to maintain the program b/c we… more

   9 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   
   

   This will be available in a future release. 

   
   

   Thanks, 

   Clover Product

2. Update Customer's saved credit card info without having to charge their card.

   Allow the option to update a Customer's saved card info, without having to actually make a charge to the card.

   6 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

3. Recurring Payments Notification TO OWNER AND EMPLOYEES

   We have many recurring payments, in different dates. Instead of having to login every day to check, it would be nice to have a sales receipt sent via email to the the CLOVER account owner, and not only to the customer.

   6 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   
   

   This will be available in a future release. 

   
   

   Thanks, 

   Clover Product

4. recurring payment customer notification via SMS and Email option on the dashboard

   via SMS and Email option on the dashboard when doing recurring payments.

   6 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

5. For saved Customers, Email after each payment

   We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.

   Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.

   For many customers this is inconvenient and they rather pay cash or check. So we had to take the extra time to find the customer email and copy and past it. And customers are still getting impatient.

   We see all our customers want a fast transaction. Collecting money from reoccurring customers should be fast than this. And it was before the update.

   Please add this feature back.

   We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.

   Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.

   For many customers this is inconvenient and they rather pay cash or check. So we… more

   4 votes

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   Planned  ·  AdminGlenn Flinchbaugh (Admin, Clover) responded

   This will be fixed in April 2022.

6. recurring payment - edit start day capability & alphabetization

   Hi - we use Clover for a daycare. We allow families 2 weeks of vacation. Would be ideal if I could edit the start date to bump it a week instead of having to delete and re-add them back into the plan. I have 13 customers in the one plan for the amount so I can't pause the whole plan. I need to just pause one family in that plan.

   Also would be phenomal to filter it alphabetically or by amount - our plans are by weekly and amount or bi-weekly and amount or monthly and amount. Instead of it going A-Z it's going Z-A.

   also would be great if I could set the filter preference to stay permanently like a setting. I have over 50 plans so if I need my earlier plans, I have to next page or change the 100 results per page every time. Would be great to just lock in the 100 so I can see them all each time.

   Hi - we use Clover for a daycare. We allow families 2 weeks of vacation. Would be ideal if I could edit the start date to bump it a week instead of having to delete and re-add them back into the plan. I have 13 customers in the one plan for the amount so I can't pause the whole plan. I need to just pause one family in that plan.

   Also would be phenomal to filter it alphabetically or by amount - our plans are by weekly and amount or bi-weekly and amount or monthly and amount. Instead of it… more

   3 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   
   

   These features will be available in a future release.

   
   

   Thanks for your feedback, 

   Clover Product

7. Have the ability to send an invoice or payment link that will save the credit card on file

   This would be so beneficial to those that run their businesses virtual only and do not take actual credit card numbers, adding protection and security for both parties. I am a former Stripe user and they make this super easy for merchants to set up and utilize. It also would be great if we could have payment links for recurring payments where the customer can fill out their cc information and have it saved in the system under their profile.

   2 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello, 

   Thank you for your feedback. This will be available in a future release.

   Thank you, 
   Clover Product 

8. IS THERE A WAY TO GET ALERT/NOTIFICATION IF CARD ON FILE VIA VIRTUAL TERMINAL IS REMOVED FROM ACCOUNT

   MERCHANT ASKING BECAUSE THEY STATE CARD IS SAVED ON FILE AND CUSTOMER AGREES, AND MERCHANT DOES WORK HOWEVER IN SOME CASES CUSTOMERS REMOVED THE CARD AND THEY ARE NO LONGER ABLE TO CHARGE THEM, THIS IS HAPPENING W/O THEM KNOWING

   2 votes

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product

9. Healthcare Plan Payments - Send Invoice via SMS

   Most customers prefer to get communications and invoices sent via SMS. We would like Clover Dashboard - Virtual Terminal to send invoices to patients via SMS. Patients should be able to view the SMS, click on the payment link on the message and make the payment. This should trigger an email to the business notifying that payment has been made.

   1 vote

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   0 comments  ·  Recurring Payments  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKevin Nathan (Admin, Clover) responded

   Hello,

   This will be available in a future release.

   Thanks, 
   Clover Product