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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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6 results found

  1. recurring payment customer notification via SMS and Email option on the dashboard

    via SMS and Email option on the dashboard when doing recurring payments.

    80 votes

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    53 comments  ·  Recurring Payments  ·  Admin →
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  2. Have the ability to send an invoice or payment link that will save the credit card on file

    This would be so beneficial to those that run their businesses virtual only and do not take actual credit card numbers, adding protection and security for both parties. I am a former Stripe user and they make this super easy for merchants to set up and utilize. It also would be great if we could have payment links for recurring payments where the customer can fill out their cc information and have it saved in the system under their profile.

    17 votes

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    2 comments  ·  Recurring Payments  ·  Admin →
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  3. Update Customer's saved credit card info without having to charge their card.

    Allow the option to update a Customer's saved card info, without having to actually make a charge to the card.

    16 votes

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    6 comments  ·  Recurring Payments  ·  Admin →
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  4. For saved Customers, Email after each payment

    We have a lot of saved recurring customers. I can no longer send them an email after we charge their card. We have to manually type it in every time. Before this last update, all we had to do was click send email to the customer because it was saved in our clover device.

    Now we have to ask over and over their email, or go to a different page, search customer's names and copy & paste or remember emails which are impossible. Very aggravating.

    For many customers this is inconvenient and they rather pay cash or check. So we…

    5 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  5. IS THERE A WAY TO GET ALERT/NOTIFICATION IF CARD ON FILE VIA VIRTUAL TERMINAL IS REMOVED FROM ACCOUNT

    MERCHANT ASKING BECAUSE THEY STATE CARD IS SAVED ON FILE AND CUSTOMER AGREES, AND MERCHANT DOES WORK HOWEVER IN SOME CASES CUSTOMERS REMOVED THE CARD AND THEY ARE NO LONGER ABLE TO CHARGE THEM, THIS IS HAPPENING W/O THEM KNOWING

    4 votes

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    0 comments  ·  Recurring Payments  ·  Admin →
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  6. Healthcare Plan Payments - Send Invoice via SMS

    Most customers prefer to get communications and invoices sent via SMS. We would like Clover Dashboard - Virtual Terminal to send invoices to patients via SMS. Patients should be able to view the SMS, click on the payment link on the message and make the payment. This should trigger an email to the business notifying that payment has been made.

    2 votes

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    1 comment  ·  Recurring Payments  ·  Admin →
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