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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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22 results found

  1. Offline -- If the clover system is off line it should automatically ask for a contact number.

    Its great that clover will still collect payment information to charge when it goes back online -- but if it turns on the card didn't work for some reason then you're out of luck.

    Please have it so that if someone is choosing the credit card option while the system is offline that contact information must be entered in order to complete the transaction.

    45 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  2. Ability to Batch individually Per Device

    Constant requests from merchants wanting the ability to batch devices individually at different times, when there is more than one CLover Device on the same MID

    41 votes

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    3 comments  ·  Other Payments Suggestions  ·  Admin →
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  3. If an order is partially paid please add the ability to add items or a discount to the remaining payments.

    IE $10.00 order split 5 ways
    $2.00 has been paid by person A
    Add a beer AND/OR apply a 10% discount to the remaining $8.00 balance

    37 votes

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    4 comments  ·  Other Payments Suggestions  ·  Admin →
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  4. Allow payment confirmations to be sent to the company email used to login to Clover Virtual Terminal

    Currently payment confirmations can only be emailed to the Business Owner's email. If employees login to take payments and email invoices under the "Owner" account, they have access to the entire merchant account and all settings, which is not secure.

    18 votes

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    Under Review  ·  0 comments  ·  Other Payments Suggestions  ·  Admin →
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  5. remove the new branding animation feature for Mastercard everytime a merchant process the card

    merchants are complaining that now everytime they process a mastercard on their clover mini or flex the mastercard logo comes out on their screen and then a yellow checkmark appears and then a sound to approve the mastercard. this is delaying the process by 10 seconds its so frustrating as they are use to having a transaction get approved in less than 2 seconds, PLEASE REMOVE this new branding animation feature !!!

    18 votes

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    Under Review  ·  4 comments  ·  Other Payments Suggestions  ·  Admin →
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  6. merchant copy

    You used to be able to print two copies of the receipt (one for customer and one for merchant) as originals. Now the second receipt automatically says re-print. We like to keep a hard copy of all receipts. We would like first receipt to say "Customer copy" and the second to say "Merchant copy." We have the FLEX II's

    13 votes

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    2 comments  ·  Other Payments Suggestions  ·  Admin →
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  7. saving card info

    Is there a way to save the customer's credit card info whenever they make a purchase? Merchant has a small business and her customers are repeat, so having the card info on hand in the records (even if it only shows the last 4 digits) would be very convenient. She could just pull up the records and select the card she wishes to use when the customer comes in again.

    9 votes

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    2 comments  ·  Other Payments Suggestions  ·  Admin →
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  8. EBT Manual Entry. Urgent!

    Hi,

    I see this issue was closed out previously with the “completed” tag which disables comments.

    EBT from NY state are 19 digits and unable to be processed manually keyed in.

    5 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  9. Allow merchants to enable/disable manual card entry in all devices.

    This features is only available with Clover Station 2018, Solo and DUO. Currently, unsupported by Clover Mini and Flex.

    4 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  10. Quick Sale Option

    Merchant would like to be able to have a quick sale option for a parking garage. Merchant wants to be able to have customer insert/swipe card and the device to automatically have a predetermined amount; also would like to be able to hit the option of CASH when customer has cash instead of choosing the amount of cash.

    4 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  11. EBT Manual entry only allows up to 16 digits, but most states EBT card have more than 16

    When will you update your system that all states EBT card should allow manual entry?

    3 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  12. Expired Authorizations

    Expired Authorizations should be moved to a separate list so when I view my Authorizations, only active ones are listed together. And I agree with the other recommendation that there be a notification when an authorization is about to expire.

    3 votes

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    Under Review  ·  0 comments  ·  Other Payments Suggestions  ·  Admin →
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  13. He would like to know is there anyway for the system to let him know before the authorization falls off on the clover device.

    He would like to know is there anyway for the system to let him know before the authorization falls off on the clover device.

    3 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  14. Transactions- Tender Type Filter (multiple Tenders)

    Can we get the ability to select multiple card types when filtering data in the dashboard? (Ex: Credit and Debit.) Sometimes we want to see just credit card volume when reconciling, it would save a step from having to export the entire stats and then filter out what we do not want (Cash/GC/Etc.)

    3 votes

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    Under Review  ·  0 comments  ·  Other Payments Suggestions  ·  Admin →
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  15. Please make it as required when making payment to add email-name and phone number

    Any payment received requires Name, Email and or Phone number via clover go app, or URL, or QR code

    2 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Under Review  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Thanks for your feedback. For URL and QR code, merchants can make these fields required within "Account & Setup > Hosted Checkout Configuration".

    Thank you, 

    Clover Product


  16. Option to disallow fallback transaction processing

    MasterCard only allow less than 1% of monthly transactions as fallback transactions threshold, otherwise $2,500/month penalty for the first 9 months of non-compliance and $5,000 for the next 9 months, and $10,000 and $20,000 thereafter.
    For Clover, since the merchant doesn't have a control over what cardholders do (in most cases), it's hard to manage the threshold of fallback transactions.
    Therefore, the merchant should have an option to disallow fallback transaction process (swipe after failed chip attempts) to avoid penalties from MasterCard. Some other applications like of PAX' has an option to disable fallback transaction processing. ATM machines also have…

    2 votes

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    Under Review  ·  0 comments  ·  Other Payments Suggestions  ·  Admin →
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  17. Build a PAY IN / PAY OUT button directly into Clover

    You need to build a PAY IN / PAY OUT button directly into Clover - we shouldn't have to use another app to track pay in and outs. Pay ins and out are common practice and Clover should have a button for this.

    2 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  18. hosted checkout

    We have created a "pay now" button for our website home page so clients that receive a statement in the mail can easily make a payment online.. That part seems to be working well.. My problem is I do not get any type of notification that a payment has bean made.. So when I try to balance my daily deposit I notice numbers not matching then the search is on.. It would just be really really nice to get an email when a payment is made online through the hosted check out

    1 vote

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    Under Review  ·  0 comments  ·  Other Payments Suggestions  ·  Admin →
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  19. More accurate payment processing error message

    Merchant complained about payment error messages being vague and misleading. The merchant received an error message advising "This type of card cannot be used on this terminal" which leads them to believe there is an issue with the terminal and they contacted Clover support. Clover support research concluded that the card was declined by the issuer and not by Clover. The merchant is requesting to have the error messages updated so that they accurately reflect the type of decline.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  20. Make it so that MacOS autofill of credit card info actually works

    Make it so that MacOS autofill of credit card info actually works

    1 vote

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