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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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18 results found

  1. Need a pop-up notification to avoid partially paid transactions

    Merchant States that they used to receive a pop- up saying " this card is authorized for this amount $xx, do you want to continue?" on debit card transaction

    Used to be a feature, but they no longer see it.

    25 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  2. Ability to view transactions that are contained in a closeout

    The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button

    24 votes

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    6 comments  ·  Other Payments Suggestions  ·  Admin →
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  3. Partial refunds

    We need to be able to take partial refunds. This is very important in retail sites since we have customers only returning certain items on their receipts. We called customer services and they said we could only do full refunds or we have to fake a new transaction with the items they are returning to get a total and than do a manual refunds for that amount. We than have to manually adjust our inventory. There has to be a better way. We should be able to choose the item that they are returning and only refund that amount and…

    9 votes

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    7 comments  ·  Other Payments Suggestions  ·  Admin →
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  4. Have Option to Require Zip Code and Street Address

    For a phone sale, we would like to have the option to require the zip code and street address. The rates come in so much cheaper when a user passes in these values.

    9 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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    Planned  ·  AdminGlenn Flinchbaugh (Admin, Clover) responded

    We're planning an enhancement where zip code will be required and street address will be optional. The AVS result will continue to be displayed to the merchant. Street address is not reliable, so we do not plan to make it mandatory.

  5. Option to remove Verify Signature step after transaction

    Does not want the option to verify the signature after doing a transaction.

    9 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  6. Have ability for custom fields for payment button

    Currently it only asks for card and billing info. We have merchants needing the ability to have custom fields for their payment button. Examples could be: Invoice #, Account #, or a note.

    8 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  7. Add Alphabet to the Customer Pin entry point on the numbers

    You have the alphabet under the number for the merchant pin area but no alphabet under the numbers for the customer Pin number. Please add, People have a word they use for a debit/credit pin password.

    7 votes

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    2 comments  ·  Other Payments Suggestions  ·  Admin →
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  8. More prompts when Processing Manually

    Merchant stated that he processes cards manually, some of the cards processed are international. stated his older machine gave numerous prompts, card number, cvv, address, zip code, purchase code ect.

    stated he would like to be prompted for as much verification as possible in order to lower the cost of the transaction fee and avoid the possible risk of a charge back dispute

    7 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    This will be available in a future release. It will be part of our initiative to make AVS a common experience across card-present and card-not-present acceptance.

    Thanks, 
    Clover Product

  9. Clover On-Line - Hosted Checkout

    We are trying to use Hosted Checkout so our clients have the ability to pay an invoice on-line at their convenience. The button on our website brings you to the "hosted checkout" which requires the user to in-put their name as well as their credit card info. HOWEVER, the name is not transmitted with the payment information. How are we to know who's paying us?????

    5 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  10. Able to charge more than $99,999.00

    Clover currently has a cap of $99.999.99 to charge on credit cards, some businesses need to be able to charge larger amounts

    5 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  11. QR code linked to item

    I love the QR ecommerce feature under payment links. The problem I have, is that I can't connect the QR code to a certain item in inventory. So when I run a report, the QR code item sold shows as "uncategorized". Could you please add a way to connect an inventory item to the QR code payment link function?

    3 votes

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    Planned  ·  2 comments  ·  Other Payments Suggestions  ·  Admin →
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  12. Revise Customer Information

    You should be able to revise customer payment information. We have a lot of customers that are on a monthly subscription with us. There are times when they have to get a new card and we need to be able to update that customer's information with the new card. OR a minor change like that CC expired and we need to be able to update the credit card exp date. Simple things like that would sure be useful rather than having to delete the entire customer and set them back up again.

    Also, seems silly that once we enter the…

    2 votes

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  13. Merchant would like to add a notes section when using the clover payment link so their customer's can add their names / any special request

    Merchant would like to add a notes section when creating the Clover Payment Link so their customers can add their names / any special request when the payment is being completed.

    2 votes

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    1 comment  ·  Other Payments Suggestions  ·  Admin →
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  14. phil@harbourcitydonuts.com

    Verification of duplicate transaction.

    Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?

    Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet…

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    An enhancement to this Duplicate Payment Challenge will be available in a future release. In the future, the duplicate notification will only be presented if the same amount and card are used within a few seconds. 

    Thanks, 
    Clover Product

  15. Rounding off cash transactions

    Cash transactions don’t round up to the nearest cent. Ex. $19.97, when paid in cash should appear as $20.00.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  16. increase max transaction amount

    Merchant is requesting increase the dollar amount for maximum transaction amount. It is currently set at $99,999.99, but the merchant has transactions over $100k that he cannot split into two payments due to contracts with customers.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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  17. Allow the signature verification prompt to be disabled and a tip line / signature remain on the receipt

    Allow the signature verification prompt to be turned off and it not disable tip entry on receipts. Currently, you have to have the signature verification on in order for the tip line to print on receipts with the clover station / mini bundle. Please make it to where the verification prompt can be off as servers and others keep hitting reject when they're in a hurry instead of verify which causes the transaction to be voided.

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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    Planned  ·  AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Our recommendation is to set signature threshold settings to never require signature and tip location on paper or on tablet.

    Additionally, we will be removing the signature verification flow in the near term. 

    Thanks, 

    Clover Product

  18. allow custom payment ability to default to two way payment

    As a retail store we need a 'credit payment' option for customers that have made returns. We can create the credit payment option but the button defaults to 'pay full amount' when pressed instead of asking how much the credit is before closing out the transaction. Allow of 'other' payment categories the ability for the admin to set the payment default from pay full amount to split payment so we can enter in credit or partial gift card payments

    1 vote

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    0 comments  ·  Other Payments Suggestions  ·  Admin →
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