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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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10 results found

  1. Merchant would like the option for the tips to be entered on the tablet screen AND the printed receipt at the device level

    71 votes

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    17 comments  ·  Tipping  ·  Admin →
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  2. Tip Entry is currently only allowed to be set to Tablet Screen OR Printed Receipt which doesn't work for restaurants that have table service and counter service. Please allow Tip Entry to be inputted both on the tablet screen AND on printed receipt simultaneously so it can be accessed both ways whenever needed.

    31 votes

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    1 comment  ·  Tipping  ·  Admin →
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    Hello,


    This feature is under review. 


    A current workaround is to set up one device with counter service (tip on tablet) and another device with tip on paper. 


    Thanks,

    Clover Product

  3. Clover orders taken over the phone do not allow for a tip line.

    14 votes

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    0 comments  ·  Tipping  ·  Admin →
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  4. The update that took place 9/28/23 disabled the ability to scan the barcode on the receipt when in the Tip App. This feature is VITAL when you are dealing with 100 printed receipts after a rush that you then have to scroll and search to find each one to enter the tip amount. PLEASE bring it back...

    10 votes

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    Under Review  ·  4 comments  ·  Tipping  ·  Admin →
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  5. Print tip suggestion on the bottom of the bill BEFORE payment, AND print tip suggestion on the bottom of Cash Receipts.

    Clover only prints tip suggestion for Credit Card payments.

    7 votes

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    0 comments  ·  Tipping  ·  Admin →
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  6. We have a diner and use clover. Most guests check out on the way out at the host station, and they tip on the terminal.
    Sometimes guests want to pay with credit card at the table but when we drop the printed credit card authorization slip we have to draw in the tip line because Clover makes you choose only one option to tip either on the terminal OR on the printed receipt. It would be great to be able to have both options. Thanks!

    4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  7. When customer hit "SKIP" tip on a Clover mini device, we can't close out the batch. We have to disable the tip on device in order to enter zero for the tip then close out the batch. After that we have to enable to add the tip back on the device. Is there any way to eliminate this step? When customer hit "SKIP" on tip enabled device, the device should see that a "zero" tip and should not prevent the batch to be closed out.

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  8. For example a $5.00 sale with a $1.00 tip. Currently the payment completion screen will show "($6.00) payment successful ($5.00 + Tip)." The merchant like this to be changed to actually show the tip amount so it should instead say "($6.00 payment successful ($5.00 + $1.00 Tip)"

    3 votes

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    2 comments  ·  Tipping  ·  Admin →
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  9. Cannot print a receipt with a tip line on both devices have to choose one or the other.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  10. Hello Clover community,

    our business would like to combine the signature screen and payment screen together versus outright showing the customer the tips screen first and then the sginature screen second.

    It's a friendlier way to present someone the tip option which in our business is optional (unlike restaurants which is pretty common thing) and the customer doesn't feel pressured to give us more money which some might dislike and find it uncomfortable, ultimately resulting in poor customer service.

    We're not asking to make this change mandatory for everyone but just add the option to have those screeens together. I've…

    1 vote

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    Under Review  ·  0 comments  ·  Tipping  ·  Admin →
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