API Issue with Line Item Sync to Quickbooks
There is a problem with the line items being synced from Clover payment receipts to Quickbooks invoices. Instead of creating 1 line item per sku/item, it ungroups identical SKUs and creates 1 line item for each qty count.
For example, if a customer orders QTY 10 of SKU 0001, the synced invoice sent to Quickbooks will look like this:
QTY (1) SKU 0001 - $10
QTY (1) SKU 0001 - $10
QTY (1) SKU 0001 - $10
QTY (1) SKU 0001 - $10
QTY (1) SKU 0001 - $10
QTY (1) SKU 0001 - $10
QTY (1) SKU 0001 - $10
QTY (1) SKU 0001 - $10
QTY (1) SKU 0001 - $10
QTY (1) SKU 0001 - $10
It should show up as a single, grouped line item like this:
QTY (10) SKU 0001 - $10
So far, I have used two different 3rd party sync apps (Saasant and Snyder) to sync these transactions to Quickbooks, and both said the same thing: "Clover is not giving us the correct QTY/line item information."
It sounds like an API issue with Clover. Invoicing is a big deal to the company I work for. This issue is costing us a lot of time in manual data entry to recreate the invoice in QB.