100 results found
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Reporting on Clover device
We need reporting to reflect lump sum totals for each of the following categories: labor, parts, service call, tip e.g.s
labor = lump sum
parts = lump sum
and so forth.2 votes -
provide a "compare to" option of same day of the week last year
You currently offer a sales comparison with the same date of the previous year, but not the same day of the week. Our business is heavily variable based on the day of the week; comparing Saturday, June 5, 2021 to Friday, June 5, 2020 is not very useful. But comparing Saturday, June 5, 2021 to Saturday, Jun 6, 2020 would be very useful. Our previous point-of-sale system offered this functionality.
2 votes -
Make employee device reports available on the dashboard
Reports that currently only run on the device should be able to be run from the dashboard. Example: employee report for certain device gives breakdown of all transactions per employee for that specific device...we have to go to each device to run that report... but we should be able to run that from within the dashboard.
2 votes -
2 votes
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Merchant would like detalied transactions in reporting
Merchant wants the item report to also include the payment transaction
2 votes -
rewards reporting
Merchant request to have full reporting for the Rewards App. Merchant states she can only view past 20 transactions and rewards reporting should be able to be filtered for viewing.
2 votes -
Virtual terminal reporting
Merchant wants to be able to see an report option for Virtual Terminal in the Reporting app and/ or a filter in order to see all Virtual Terminal transactions in the same page.
2 votes -
Revert Old Reporting to new Locations
New reporting rolled out to all merchants. New locations after September is unable to revert back to old reporting. This issue poses a big issue for merchants with multiple locations. If old locations can go back to old reporting and newest locations is unable to be reverted backwards. These merchants are not new merchants and should not be forced into using newest reporting since it has 2 different styles and causes a major issue for back office reporting to do two different styles of reporting.
2 votes -
Reporting app - Issues with coding on the mobile version
The Reporting app has a section called Payments by Card Type. This sections has 4 colums : Payments, Tips, Service Charges and Total.
When viewing the reporting app from the Mobile Version of the Clover dashboard, the Card Type section lists these 4 colums as Payments, Refunds, Manual Refunds and Net Total.
So merchant who are on the Mobile site think that refunds are bring issues when in reality those are the tips and service charges collected.
Resolution: Change the lable of these to sections on the Mobile version to match the regular computer version of the Clover Web Dashboard.
2 votes -
Multilple Managers Removed Items
On the Clover Dashboard Reporting, a restaurant or retail may have multiple managers for one store or location, after an item is printed and then an item is removed from an order, we need to see a report of who approved the deleted item and who is doing the most deletion items after printing or firing items. Currently it shows the employee of the order but not who approved or overriden the printed items when managers have the permission to do so.
1 vote -
Comp Reports
Comps, deletes, refunds etc. should be reflected on individual checkouts and sells reports.
1 vote -
Custom report option/ data specific report creation
Hello, I need to have a custom report to run on Deleted Order report with date/time stamped Item Order detail for investigation into theft so that we may tie in date and time stamp for each item ordered so that we can have coordinated evidence with video surveillance system date/time stamp. Could also be a custom report that we pay for and coordinate with a database engineer so we get exact information needed.
1 vote -
Merchant Processing Statement permissions
Need allowable permissions to be created so a non-owner of the account can access and view the Merchant Processing Statement.
1 vote -
Add a 'Sales Date' Column
Is it possible to add a 'Sales Date' column. there is on the 'deposit date' column when reporting deposits.
1 vote -
Short Shift-End Printed Report
Is there a short summary report that they can print out after they are done counting that shows if they are short or over? In our old POS, my employees attached such a report to their end-of-shift deposit envelopes twice a day.
1 vote -
Funding date
We would like to see the exported Transactions report include a column for Funded Date. We used to rely on Clientline for a weekly batch report that included every transaction from the batch, the date it was funded (not submitted for processing), last four of card, and cardholder name to reconcile with Quickbooks but Clientline is impossible to navigate after updates
1 vote -
EDT vs EST
Time by time the export in Excel format has same records with EDT and other lines with EST.
Seems a bug of the system.Anyway add EDT or EST in the same column of the Date/Hour do not allow to use that column with the Excel functions.
Should be better that EDT/EST was in a separate column.If you need same more ideas on the export I am available on my email.
1 vote -
Tender Type report, daily for a custom date range
I need to be able to run a "tender types" report by date for a custom date range. Exactly the same functionality as the sales report, which allows for DAILY SUMMARY or TOTAL toggle, but in the tender type it only allows for the summary.
1 vote -
Sales report additions
Sales Report: Can you add a breakdown for the following with totals only.
$Catering
$Food and Beverages
$Alcohol1 vote -
Transactions excel download - Include column for phone number and column for email of customer . I
I export Transaction Excel Report and having the phone number and email included in Transaction report would be easier than opening detail, looking at receipt and copy/paste into the excel report. Especially since working with over 500 orders.
1 vote
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