29 results found
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Email Refund Receipts from Dashboard
Are able to email transaction receipt from Dashboard but as we only use the dashboard, we are able to view but not able to email a refund receipt. Currently having to take a screen shot of viewed receipt and email to customer using company email--does not look very professional.
1 vote -
Partial Refunds for Cash Transactions
Please enable additional tender options for the Refund App. E.g. We need to provide partial refunds to cash transactions. The Orders/Transactions apps will only allow us to refund by item or in full. The Refund app enables partial refunds; however, only via card transactions.
1 vote -
Gift Cards As An Option for Manual Refund
The client has requested gift cards as an option when performing manual refunds, current options offer check, cash, and card only.
1 voteThank you for submitting your Idea to UserVoice.
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Refund older transactions directly from the terminal
We believe merchants should have the ability to refund older transactions directly from the Clover terminal instead of needing to access the web dashboard. This would save time and make the process much more efficient, especially for staff working at the register. A helpful option would be to search for past transactions by date or by using the last 4 digits of the customer's card within the terminal's Transactions section. This feature would greatly improve the refund process, particularly for businesses with high customer turnover or delayed return policies.
1 vote -
store policy during signature
Make a way that customer will make signature (in the clover duo machine or any other machine that makes digital signature) not just for transaction but also for store policy such as "No Refund".
1 voteThank you for submitting your Idea to UserVoice.
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Sales Tax on Exchanges
When a customer is exchanging an item of the same price, there should be a way to disable Sales Tax so that it is not re-added to the order. The customer already paid the sales tax when the original purchase was made. If tax is added to the exchange then the customer is paying same sales tax TWICE.
1 vote -
Refund items from transactions & fees attached
On the Clover Dashboard, you are able to go to a transaction and refund a specific item from that receipt, but there is not option to refund the taxes/fees or not. On the device itself, however, I cannot select a specific item within a receipt to refund, but when I manually type in the amount to refund, I AM given the option to refund taxes/fees or not.
We should be able to do identical processes with this on the device AND the dashboard. We want to track the specific items refunded, but we cannot do that without paying the credit…
1 vote -
Cannot issue store credit on orders with a mix of payment methods (gift cards and credit cards)
Certain orders are not allowing store credit due to a mix of payment methods (gift cards and credit cards). This is a significant inconvenience for Retail merchants. The only workaround is manually issuing store credit through the gift card app, but that doesn't link back to the original order or update the stock quantity for items returned/exchanged.
0 votes -
Improve Refund Process
I had a customer purchase six items on Monday then return one of the items the next day. The system allowed me to select the item from the original order to return but when I hit the refund button, an error comes up and states a manual refund is the only option. This is not the best option for returning merchandise to inventory and there is no way to remove it from the customer's purchase history which we utilize for every transaction. Not having the ability to return merchandise to inventory and remove from customers account in a single transaction…
1 vote
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