Settings and activity
11 results found
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2 votes
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Adam Davenport
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30 votes
An error occurred while saving the comment Adam Davenport
commented
I agree. If checks are closed out in error and for example a client paid with the wrong card or if the bill was incorrect, then they have to void out the entire order and restart it all over again. This seems to be a popular need to fix.
Adam Davenport
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1 voteAdam Davenport
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336 votes
This is currently slated as part of our 2024 roadmap.
We are looking forward to bringing you this feature.
Thank you
Clover Communications
An error occurred while saving the comment Adam Davenport
commented
This is a very popular request from merchants.
Adam Davenport
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3 votes
An error occurred while saving the comment Adam Davenport
commented
I agree. I have a client that needs this functionality as well. Analytically, restaurants need to have accurate guest counts to validly calculate accurate check averages. Analyzing check averages helps owners and managers to coach staff on suggestive selling / recommending items, upselling appetizers, add ons, deserts, etc... Some restaurants add on compensation to servers for higher check averages. This is very important to help restaurants to identify revenue producing opportunities.
Adam Davenport
supported this idea
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1 voteAdam Davenport
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10 votes
An error occurred while saving the comment Adam Davenport
commented
I have a client that needs to be able to reopen closed checks. On busy days their wait staff can get very busy and need to be able to reopen a closed check if there was an error on it. For example, if they split checks, customers paid out, and they found an error on the bills like wrong items on the check, error on a split check, over charge, missing items that should have been charged, etc. Some clients pay out and then want to order desert or additional drinks, etc.. By opening another check it causes check averages to be off and throws off their analytics.
Adam Davenport
supported this idea
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14 votes
An error occurred while saving the comment Adam Davenport
commented
I have a client that used competitor systems that have cash payout functionality. They use cash payouts to pay vendors, distributors, purchase food during outages, and pay for entertainers. They use the cash log but it is hard to track with manual open comments that commingle other drawer openings to make change for servers. They would like to have the option to add a drop down box or check box for cash paid out reasons that they can create, example, cash paid out for suppliers, entertainers, etc... With pre defined field the would like to be a reportable item so that they can search and track it.
Adam Davenport
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1 voteAdam Davenport
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18 votesAdam Davenport
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66 votesAdam Davenport
supported this idea
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Also, when servers check out the system lets them do that with open bills. Internal server fraud occurs when servers leave open checks outstanding that paid them in cash and never close them out. Since it's not on their cash out report they then have all of the money for that sale including the restaurant's money. Clover should not allow server cash outs with open tables in their name to avoid this.