ReOpen Closed Tickets
We often have times that a mistake is made on a ticket, ie. taxes need to be removed for an EBT ticket or other tax exempt customer. We then refund the full amount, but can't reopen the ticket to remove the tax. We then consequently have to re-ring the entire ticket and run again without taxes. This is the most frequent issue. It just creates a lot of open tickets that we can't delete. We would like to see this as a function added to make it more convenient for our guests.
Adam Davenport commented
I have a client that needs to be able to reopen closed checks. On busy days their wait staff can get very busy and need to be able to reopen a closed check if there was an error on it. For example, if they split checks, customers paid out, and they found an error on the bills like wrong items on the check, error on a split check, over charge, missing items that should have been charged, etc. Some clients pay out and then want to order desert or additional drinks, etc.. By opening another check it causes check averages to be off and throws off their analytics.(Edited by admin)
Margaux Murray commented
Biggest issue and complaint by restaurant and bar clients.