125 results found
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Clover Care needs to be available even for devices that have been re-provisioned
It was brought to my attention that a Clover Device cannot be protect with Clover Care when the device has been re-provisioned. This needs to change. I had a merchant that used a Clover for 2 months and then closed down and I was stock with getting another merchant into this Clover but didn't have the option to have this device protect with Clover Care even though it was within the time frame. Please change this policy.
4 votes -
Turn off the Manual key entry
Enable and disable manual key entry feature. I would like to turn it off so we can’t accept that option but sadly by default that option stays on.
4 votes -
Retail Service Plan
You should add a service plan dedicated for retail sites with the addition of online store. Currently, we have to make the counter restaurant service plan work.
3 votes -
Error messages that tell you what the problem is so you do not have to call support
Error message that actually tell you what the problem is so you do not have to contact support.
Example: Everytime I tried to add an image to an inventory item, it would just say ERROR when I tried to save, with no further explanation. After spending 30-minutes on hold waiting for support, they told me I had to turn Online Ordering ON in order for the image to save.
It would have been nice to have an error message that said "Error: can not save image because online ordering is not turned on."3 votes -
Change who gets tip and option to split tips
When an order being paid before its closed there should be an option to leave the tip to the person that opened the order (waitress or bartender). Many times people eat and stand up and pay at the bar or ask another waitress they want to pay and the person that opened the order loses their tip. I have a few restaurants that have this issue. There should be an option to be able to choose who gets the tip and to split it also.
3 votes -
Clover Dashboard Welcome Screen & DBA Name
Clover Dashboard Welcome Screen: Currently, the owner's name shows up next to Welcome on the main page of Clover Dashboard. Please add a feature to change this in a way that the merchant's can see their DBA name next to Welcome.
3 votes -
Back button in split payments
BACK BUTTON. New Clover user here, about 2 months in. Staff comes to me multiple times a day stuck in the payment screen. We have to comp that ticket and make a new one and hopefully they remember to put "do not make" so the kitchen doesn't make the food again. Our customers check out at the front register after eating. We split them up by guests. If one pays, we can't go back if the second guest wants to add a cookie or use a discount code. This holds up the line and makes reporting a bit messy.
3 votes -
Layaway Feature!
Currently, one of our retailer clients is using the orders app (“split amount”, then “pay more later”) as their layaway feature. Amongst a few flaws with this process, one major flaw is that it is not a true layaway feature, and the layaway should last more than 90 days!
3 votes -
Customizable delivery fees that can be saved to customer profiles
Merchant would like to be able to add a customizable delivery fee such as $2, $3, $5 to different customer profiles and be able to automatically add that delivery fee amount to those customers orders.
3 votes -
Bulk Editing
Need to add SHOW ON POS to the bulk editing option.
Also need to be able to hid categories too with the bulk editing option.
I had to go into each item and check off the ON POS toggle.
And all the categories still show on my handhelds but there's no items showing.
Please fix to save time.3 votes -
"Order Now" button on Instagram Profile support for Clover
There are a lot of services that are able to do this with Instagram, but not Clover. It would be nice to have an order now button that led to the online ordering menu.
3 votes -
Set Special Hours and Holiday Hours
For online ordering we merchants should be able to schedule holiday hours in advance.
Eg. If I want to schedule us as closed for Christmas Day I shouldn't have to go in and manually turn ordering off and back on on that day. I should be able to schedule that in advance.
This seems like a really obvious feature to me that's missing (We can set special hours in Facebook, Google, Skip the Dishes, but not here in Clover for some reason?)Please add. Thanks
3 votes -
Clover bug submission forum?
Clover needs a separate forum section for application bug submissions that don't require users to vote for the bug to be fixed.
3 votes -
HIPAA compliant register
Having a HIPAA compliant register would be beneficial for clients wanting to access the full potential of the Clover systems. A register that meets these standards makes the customer and employee experience much better. As it is now, our staff has to input the same information into 3 points of sale to complete one transaction. I would like to simplify this process by having access to the register component. Please get the software HIPAA compliant for the register so we can move forward.
3 votes -
Remove banners and promo in clover devices display.
Remove banners and promo in clover devices display.
3 votes -
reporting
When printing out shift reports, the employees names should remain in the same order. Instead, the order goes by who clocks in first. At the end of the week when we do payroll it is very time consuming to go through all our shift reports and find certain employees.
3 votes -
Change date format
Would like an option to change date format from Month/Day/Year to Day/Month/Year
3 votes -
Add business hours that close after 12 AM in the Business Information section.
In the Account & Setup > Business Information > Business Hours:
It only allows the business hours to close at 12 AM at the latest. Currently, we are not able to put our business hours to close at 1 AM or later.3 votes -
Option to change language on device to Mandarin
Would like to have an option to change language to Mandarin on device.
3 votes -
Please add a way to manage vendors. I don't understand why you did not do this to begin with.
Please add a way to manage vendors. I don't understand why you did not do this to begin with, I should not have to buy a subscription to some 3rd party app to do this.
2 votes
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