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Welcome to the feedback forum for all other content. Please share your ideas for how we can enhance our Clover solutions and services that do not belong in any other forum such as Clover Support or Clover Care. Also, if you have an idea and you are not sure which forum it should be posted to, this is a good place to add it. We are listening and we use this feedback to prioritize our roadmap.

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174 results found

  1. Customer wants their order receipts in their Clover Kiosk to show "PAY AT REGISTER" and "PLEASE TAKE THIS TICKET TO REGISTER AND COMPLETE PAYMENT" in Spanish since the merchant is located in Puerto Rico where the initial language is Spanish. It is creating problems for him since not all consumers know English and are disgusted with him because of the long wait. We need the merchant to be able to count on a system that does not create issues.

    1 vote

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  2. Include alternative options for 2FA, like email when logging into the dashboard for the first time. International clients aren't able to receive SMS Text as international/country codes aren't listed on the drop down. Specifically need to add Palau 011680 as a option.

    1 vote

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  3. INVENTORY NEEDS TO UPDATE THE SECOND A SERVER ORDERS AN ITEM. SO THAT THE SECOND SERVER BEHIND HIM IMMEDIATELY KNOWS THE REMAINING BALANCE OF THE INVENTORY. INSTEAD OF WAITING FOR THE BILL TO BE PAID FOR FOR INVENTORY TO UPDATE IN THE SYSTEM.

    RIGHT NOW INVENTORY UPDATES ONLY AFTER THE CUSTOMER PAYS FOR THEIR BILL.

    1 vote

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  4. We would like a way to run a sales report for each QR code or payment link that we make so we can see a total amount of sales for each thing.

    1 vote

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  5. please reinstate the ability to edit an item or group of similar items with out requiring to re-search each time you save. new update changed this, before item would stay available to updates on similar items. new update resets the inventory field when saved and requires you to search for similar items again

    1 vote

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  6. We are experiencing an issue with the tipping process on CLOVER terminals when guests use Tourism Vouchers and our restaurant-generated Gift Cards as part of their payment. Currently, guests are prompted to add a tip based on the discounted amount, which can lead to under-tipping on the overall service received.

    We propose an enhancement to the tipping workflow:

    Tipping on Full Amount: Modify the terminal to prompt guests to first add a tip based on the full amount of the check before any discounts are applied.
    Payment Process: After the guest has added their tip, the terminal should then prompt…

    1 vote

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  7. It used to be where I could turn OFF this setting and then it would be turned back on after a period of time. Now, the setting is always required to be ON. If this is the case, then don't have the setting to turn it OFF or ON because it would not be necessary.

    1 vote

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  8. There needs to be an option to add a restocking fee on some return items for retail.

    1 vote

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  9. Please allow keyed refunds in the clover dashboard virtual terminal. If the original sale is not allowing a refund, then I have to get the whole card number and key in the refund, however, I can't do that in the Clover virtual terminal. In the Vterm, the options are "Take payment" "Pre-authorization" "Invoice" "Card verification" "Recurring payment." Please add "issue refund" to these options.

    1 vote

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  10. I can't think of a single marketplace on the internet besides Clover that does this.

    1 vote

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  11. Have an OPT OUT OF CALLS option.
    How many of us have had to deal with these **** calls every freaking time asking about the cash deal or the savings deal or this or that deal. Im happy with my system through Riverside. I dont need to be spammed to death by your satelite companies or whatever they are called!

    1 vote

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  12. For medical/dental offices we don't need "Your Order" at the top of the form. It makes it look like they are ordering tacos, not paying a medical bill. The whole form needs to be editable in order to customize it for offices besides those "taking orders".

    1 vote

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  13. 1 vote

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  14. Merchants who are using CSR plan would like to eliminate the lengthy process of getting to print bill especially when they are busy. Can you please add that feature to the Register App so merchant can print bill right from register instead of going to Orders>Reissue Receipt>Print Bill? Thank you.

    1 vote

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  15. For the love of dear baby Jesus, would you please let the web UI remember more than one device? I log in from a few different devices (home PC, work PC, tablet, phone), and constantly have to go to my phone to get the 2FA code because it only remembers the last one, not this one. So it defeats the purpose entirely to remember a device.

    2 votes

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  16. I am a UX designer and I use your card ready often at my local coffee shop. Almost every time i use it, I mindlessly pull my card out too early. I paid attention to why I am doing this and it’s because you are using the same animation to insert the card as you do to remove the card. When this animation plays to insert the card, I have already inserted my card, so for a split second, I think it’s prompting me to remove it. I suggest you either only play this animation if someone has not yet…

    1 vote

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  17. Check Quality Control on the Clover Valley Kosher Baby Dills. Fresh Pack 24 ounce. Bought some at our local Weaverville, Ca.
    Dollar General a couple of days ago. Went straight into the fridge. Went to open today & wow! Tight seal around jar and yet
    was mold inside the lid and mold inside of the top of the jar. Took
    out 2 pickles and both were mushy and the brine was cloudy.

    1 vote

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  18. Get rid of the Thanks for Visiting Screen, after a transaction is approved. Or at least make it customizable or optional.

    2 votes

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  19. We should be able to add menu items to our online menu from the device. We used to be able to do this with the "online" column in the inventory app. Clover has taken the entire column away, making the only way to add an item through the dashboard. This is not convenient.

    2 votes

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  20. Why did Clover take away the column for 'Online' in the inventory app on the device? Seems the only way to remove an item is now through the dashboard. This is not easier when a restaurant is busy. We need a way to remove (not just grey out and say "unavailable") a menu item from the online menu. It was there until a couple of months ago.

    2 votes

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    1 comment  ·  Admin →
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