132 results found
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Training
We received an email "Manual Refund Update" which said to call Clover Service Center (no phone number or links so not likely to be phishing), in order to help prevent fraud
Your customer service representative has no idea what I am talking about.
My suggestion is there should be communication with your personnel if this is a legit email, so they are aware of their role in fraud prevention.
Thank you.
1 vote -
Allowing the merchants the ability to cancel recurring payments within 24 hours.
Allowing the merchants the ability to cancel recurring payments within 24 hours. Currently merchants have to cancel recurring payments at least 5 days in advance. Merchants are requesting the ability to cancel recurring payments faster than the 5 days turnaround time. Some merchants are reporting that recurring payments are still charging customers even after they cancel the recurring payments. Engineering advised that merchants must cancel recurring payments at least 5 days in advance.
2 votesThis is planned work for the second half of 2024.
Thank you for your feedback.
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Be able to view recurring amount for multiple clients
I am unable to see the value of all quarterly recurring accounts. It just shows the number of accounts. Migrating from a previous merchant account where this feature was active. Certainly would help to see the total amount that will be charged to the various accounts as opposed to just the number of accounts.
1 vote -
Do the right thing
How about an ethical program for taking barely used hardware back for reprogramming? My business went under and to my understanding resale is not possible due to programming limitations. So this beautiful system becomes landfill! SMH
3 votes -
INVOICES! Needs revamped to work with boutiques and retailers!!!
INVOICING IS LACKING and not professional for the customer. It’s absolutely not user friendly or fair to boutiques or retailers selling multiple items and charging shipping unless I am missing something. PLEASE look at PayPal’s invoicing for reference. My biggest questions are….Why does Clover only allow one total for invoicing? Why does Clover not have a SHIPPING option?⬇️
You can only put a total on the invoice. If I am selling multiple items to a customer. For instance, a shirt, jeans and a piece of jewelry. You need to have a option to add each individual item to the invoice…
1 vote -
Be Better
I am extremely frustrated and disappointed in Clover support. I have been having issues ordering gift cards for a couple weeks. After speaking to several representatives in several different departments there is still no resolve to this very important issue. I have been told multiple times that at order was sent to IT and the issues should be resolved in 24-48 hours. That was 5 days ago. I waited on hold for over an hour to hear the same thing today. After asking to place an order for the cards over the phone I was denied, I cant order online…
1 vote -
Integrate gift cards with online redemption!
Gift cards sold online should be able to be used online. It only makes sense. And Bento and Clover being integrated without gift card integration makes for a very inhospitable guest experience.
1 voteWe anticipate releasing this in the first half of next year. Thank you for your patience
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Respond to customers who got scammed by an employee
Respond to customers who got scammed by an employee, had multiple bank accounts closed down, don’t give reps that will scam and then block the customer, leaving your customer without a rep or any assistance. I have had a full terminal station, the whole package, signed a contract to pay every 6 months for 36 months, yet $442.50 has been taken monthly from a completely different account than given to previous “rep”, for the past 6 months AND I HAVE NOT RECEIVED A SINGLE ATTEMPT WITH ANY HELP!!!!!!! No exaggeration, I have called customer service over 100 times in the…
1 vote -
Please add a way to manage vendors. I don't understand why you did not do this to begin with.
Please add a way to manage vendors. I don't understand why you did not do this to begin with, I should not have to buy a subscription to some 3rd party app to do this.
3 votes -
Dash 3 improvements and missing features
Dash 3 could add back some of the features that were available in the previous web dashboard:
* ability to see the merchant ID on web dashboard
* ability to see stock counts in the Counter Service PlanSwitching to a different merchant takes much longer than on the Dash 2.
As an ISO we need the MID easily accessible on the web dashboard to verify that we are accessing the correct account.
Changing to another merchant's web dashboard is much slower on the Dash 31 vote -
Type Amount - After Typing Tender Button
Many restaurants add tender/payment buttons for gift certificates and for Groupon Discounts. Often these tender types only pay for a portion of an open order, but an employee taps the tender button before splitting. Many other systems will pop up with an "amount" window after hitting a payment button. This protects from the common error of marking the whole order as paid by gift certificate when the employee only meant to pay for part of the order. It would be great to have this option in Clover.
5 votes -
Restrict employees viewable items to specific categories
Restrict Employee access to view items to certain Categories only, instead of ALL ITEMS.
Would be good if I can setup an employee that only has access to a specific category. As an example, they are going to be selling items at an outdoor event, but they will only have 3 or 4 specific items with them, instead of all 150 of our items. Limiting their view, in this scenario, would make their life easier.3 votes -
Error messages that tell you what the problem is so you do not have to call support
Error message that actually tell you what the problem is so you do not have to contact support.
Example: Everytime I tried to add an image to an inventory item, it would just say ERROR when I tried to save, with no further explanation. After spending 30-minutes on hold waiting for support, they told me I had to turn Online Ordering ON in order for the image to save.
It would have been nice to have an error message that said "Error: can not save image because online ordering is not turned on."3 votes -
Training Content
It would be nice if there was some Training Content Available to reseller partners who are more involved in the System Setup. I have contacted the Pre Sales Help desk and they advised that those resources are only available to internal staff.
2 votes -
Adding space on the register screen
When using our register/screen, after hitting Pay you come to the screen that has charge, cash or other...
We would like to see space between cash and other.
What is happening is our volunteer are accidently hitting some of those "other" keys which is my department transfer keys, which then the customers doesn't get charged for.
So putting some spaced will fix this issue. I am the only one that uses most of those keys.
So I will be able to scroll down as I do now, just will not be visible to touch.1 vote -
Mobile Food Vendors Disputed Charges
Scenario: Mobile food vendor using different DBAs and traveling to various States using Clover Flex
Problem: Customers call or dispute charges due to vendor's permanent address (City & State) on customer's statement vs location (City & State) of the transaction. For example, vendors permanent City & State: Charlotte, NC but transaction happens in Miami, FL. Customer sees transaction as Charlotte, NC vs Maimi, FL on their statement.
Proposed Solution: if merchant is using a device such as a Clover Flex, which uses cellular data (or Wi-Fi) to transmit charges, use cell tower location (or Wi-Fi location) and add a line…
1 vote -
Allow Invoice Number to be removed from payment receipt.
Merchant would like to remove invoice number appearing on payment receipt. Merchant uses invoice number to put customer name and would like it so the customer does not see it.
1 vote -
Change who gets tip and option to split tips
When an order being paid before its closed there should be an option to leave the tip to the person that opened the order (waitress or bartender). Many times people eat and stand up and pay at the bar or ask another waitress they want to pay and the person that opened the order loses their tip. I have a few restaurants that have this issue. There should be an option to be able to choose who gets the tip and to split it also.
3 votes -
Rapid Deposit
merchant requesting we set no limit amount so he'll be eligible for rapid deposit ; merchant stated he has small business and should be for rapid deposit weather he process $500 or not
2 votes -
Hire staff that will call people back when they click the Call Me Back button
I tried using Support Call Me Back 4 or 5 times yesterday and a couple times this morning.
Nobody ever called me back.2 votes
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