148 results found
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Itemized reports for each QR code
We would like a way to run a sales report for each QR code or payment link that we make so we can see a total amount of sales for each thing.
1 vote -
Restocking Fee
There needs to be an option to add a restocking fee on some return items for retail.
1 vote -
Have an OPT OUT OF CALLS option. Just this year alone ive had well over 30 companies you work with call me for special offers!!!!!!!!!!!!!!!
Have an OPT OUT OF CALLS option.
How many of us have had to deal with these **** calls every freaking time asking about the cash deal or the savings deal or this or that deal. Im happy with my system through Riverside. I dont need to be spammed to death by your satelite companies or whatever they are called!1 vote -
Setting to 'force' entry of CVV when manually entering card number on handset
Currently there is a no default option to 'require' input of the CVV on a manual transaction. This makes fraudulent manual card entry easier. Having a setting that requires the CVV would eliminate instances of fraud where the scammer has the card number and expiration date but not the CVV (this is all they currently require to 'force' a transaction).
2 votes -
Training
We received an email "Manual Refund Update" which said to call Clover Service Center (no phone number or links so not likely to be phishing), in order to help prevent fraud
Your customer service representative has no idea what I am talking about.
My suggestion is there should be communication with your personnel if this is a legit email, so they are aware of their role in fraud prevention.
Thank you.
1 vote -
Allowing the merchants the ability to cancel recurring payments within 24 hours.
Allowing the merchants the ability to cancel recurring payments within 24 hours. Currently merchants have to cancel recurring payments at least 5 days in advance. Merchants are requesting the ability to cancel recurring payments faster than the 5 days turnaround time. Some merchants are reporting that recurring payments are still charging customers even after they cancel the recurring payments. Engineering advised that merchants must cancel recurring payments at least 5 days in advance.
2 votesThis is planned work for the second half of 2024.
Thank you for your feedback.
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Do the right thing
How about an ethical program for taking barely used hardware back for reprogramming? My business went under and to my understanding resale is not possible due to programming limitations. So this beautiful system becomes landfill! SMH
3 votes -
Hello I use this system daily in a restaurant and I have to enter my email address every time how cool it would be if it remembered an assoc
When I check out I use with my Apple Watch (Apple Pay). Every time / trans I have to type in my email address xxxxxx how cool it would be if it would remember it when I swipe with my watch
1 voteHi Ed
I am not sure we are understanding your request. Can you please provide more details.
Thank you
Clover Communications
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Integrate gift cards with online redemption!
Gift cards sold online should be able to be used online. It only makes sense. And Bento and Clover being integrated without gift card integration makes for a very inhospitable guest experience.
3 votesWe anticipate releasing this in the first half of next year. Thank you for your patience
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Marketing
Do you need a spokes person? Because everyone i meet i tell them to get a Clover. I used this debit machine when I was in the service industry. (I especially like the sneaky camera, shhhh dont tell the customers)
1 vote -
I want to suggest Takumi make a 20" interchangeable cord.
That size would have been perfect for me. The 16" cord--to short. The 24" cord--too long.
1 vote -
Prioritize Contactless Card Symbol
The Venmo QR code is prominent on the checkout screen despite very few customers paying with Venmo. If the standard tap feature was prioritized or made bigger it wouldn't result in so many customers having to be directed to the correct tap symbol. With the current setup it takes multiple attempts for most customers paying by tapping.
1 vote -
Be Better
I am extremely frustrated and disappointed in Clover support. I have been having issues ordering gift cards for a couple weeks. After speaking to several representatives in several different departments there is still no resolve to this very important issue. I have been told multiple times that at order was sent to IT and the issues should be resolved in 24-48 hours. That was 5 days ago. I waited on hold for over an hour to hear the same thing today. After asking to place an order for the cards over the phone I was denied, I cant order online…
1 vote -
Please add a way to manage vendors. I don't understand why you did not do this to begin with.
Please add a way to manage vendors. I don't understand why you did not do this to begin with, I should not have to buy a subscription to some 3rd party app to do this.
4 votes -
Respond to customers who got scammed by an employee
Respond to customers who got scammed by an employee, had multiple bank accounts closed down, don’t give reps that will scam and then block the customer, leaving your customer without a rep or any assistance. I have had a full terminal station, the whole package, signed a contract to pay every 6 months for 36 months, yet $442.50 has been taken monthly from a completely different account than given to previous “rep”, for the past 6 months AND I HAVE NOT RECEIVED A SINGLE ATTEMPT WITH ANY HELP!!!!!!! No exaggeration, I have called customer service over 100 times in the…
1 vote -
Type Amount - After Typing Tender Button
Many restaurants add tender/payment buttons for gift certificates and for Groupon Discounts. Often these tender types only pay for a portion of an open order, but an employee taps the tender button before splitting. Many other systems will pop up with an "amount" window after hitting a payment button. This protects from the common error of marking the whole order as paid by gift certificate when the employee only meant to pay for part of the order. It would be great to have this option in Clover.
6 votes -
Dash 3 improvements and missing features
Dash 3 could add back some of the features that were available in the previous web dashboard:
* ability to see the merchant ID on web dashboard
* ability to see stock counts in the Counter Service PlanSwitching to a different merchant takes much longer than on the Dash 2.
As an ISO we need the MID easily accessible on the web dashboard to verify that we are accessing the correct account.
Changing to another merchant's web dashboard is much slower on the Dash 31 vote -
Hire staff that will call people back when they click the Call Me Back button
I tried using Support Call Me Back 4 or 5 times yesterday and a couple times this morning.
Nobody ever called me back.3 votes -
Restrict employees viewable items to specific categories
Restrict Employee access to view items to certain Categories only, instead of ALL ITEMS.
Would be good if I can setup an employee that only has access to a specific category. As an example, they are going to be selling items at an outdoor event, but they will only have 3 or 4 specific items with them, instead of all 150 of our items. Limiting their view, in this scenario, would make their life easier.3 votes -
Error messages that tell you what the problem is so you do not have to call support
Error message that actually tell you what the problem is so you do not have to contact support.
Example: Everytime I tried to add an image to an inventory item, it would just say ERROR when I tried to save, with no further explanation. After spending 30-minutes on hold waiting for support, they told me I had to turn Online Ordering ON in order for the image to save.
It would have been nice to have an error message that said "Error: can not save image because online ordering is not turned on."3 votes
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