176 results found
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Be Better
I am extremely frustrated and disappointed in Clover support. I have been having issues ordering gift cards for a couple weeks. After speaking to several representatives in several different departments there is still no resolve to this very important issue. I have been told multiple times that at order was sent to IT and the issues should be resolved in 24-48 hours. That was 5 days ago. I waited on hold for over an hour to hear the same thing today. After asking to place an order for the cards over the phone I was denied, I cant order online…
1 vote -
Please add a way to manage vendors. I don't understand why you did not do this to begin with.
Please add a way to manage vendors. I don't understand why you did not do this to begin with, I should not have to buy a subscription to some 3rd party app to do this.
4 votes -
Respond to customers who got scammed by an employee
Respond to customers who got scammed by an employee, had multiple bank accounts closed down, don’t give reps that will scam and then block the customer, leaving your customer without a rep or any assistance. I have had a full terminal station, the whole package, signed a contract to pay every 6 months for 36 months, yet $442.50 has been taken monthly from a completely different account than given to previous “rep”, for the past 6 months AND I HAVE NOT RECEIVED A SINGLE ATTEMPT WITH ANY HELP!!!!!!! No exaggeration, I have called customer service over 100 times in the…
1 vote -
Type Amount - After Typing Tender Button
Many restaurants add tender/payment buttons for gift certificates and for Groupon Discounts. Often these tender types only pay for a portion of an open order, but an employee taps the tender button before splitting. Many other systems will pop up with an "amount" window after hitting a payment button. This protects from the common error of marking the whole order as paid by gift certificate when the employee only meant to pay for part of the order. It would be great to have this option in Clover.
6 votes -
Dash 3 improvements and missing features
Dash 3 could add back some of the features that were available in the previous web dashboard:
* ability to see the merchant ID on web dashboard
* ability to see stock counts in the Counter Service PlanSwitching to a different merchant takes much longer than on the Dash 2.
As an ISO we need the MID easily accessible on the web dashboard to verify that we are accessing the correct account.
Changing to another merchant's web dashboard is much slower on the Dash 31 vote -
Hire staff that will call people back when they click the Call Me Back button
I tried using Support Call Me Back 4 or 5 times yesterday and a couple times this morning.
Nobody ever called me back.3 votes -
Restrict employees viewable items to specific categories
Restrict Employee access to view items to certain Categories only, instead of ALL ITEMS.
Would be good if I can setup an employee that only has access to a specific category. As an example, they are going to be selling items at an outdoor event, but they will only have 3 or 4 specific items with them, instead of all 150 of our items. Limiting their view, in this scenario, would make their life easier.3 votes -
Error messages that tell you what the problem is so you do not have to call support
Error message that actually tell you what the problem is so you do not have to contact support.
Example: Everytime I tried to add an image to an inventory item, it would just say ERROR when I tried to save, with no further explanation. After spending 30-minutes on hold waiting for support, they told me I had to turn Online Ordering ON in order for the image to save.
It would have been nice to have an error message that said "Error: can not save image because online ordering is not turned on."3 votes -
Training Content
It would be nice if there was some Training Content Available to reseller partners who are more involved in the System Setup. I have contacted the Pre Sales Help desk and they advised that those resources are only available to internal staff.
2 votes -
Adding space on the register screen
When using our register/screen, after hitting Pay you come to the screen that has charge, cash or other...
We would like to see space between cash and other.
What is happening is our volunteer are accidently hitting some of those "other" keys which is my department transfer keys, which then the customers doesn't get charged for.
So putting some spaced will fix this issue. I am the only one that uses most of those keys.
So I will be able to scroll down as I do now, just will not be visible to touch.1 vote -
Mobile Food Vendors Disputed Charges
Scenario: Mobile food vendor using different DBAs and traveling to various States using Clover Flex
Problem: Customers call or dispute charges due to vendor's permanent address (City & State) on customer's statement vs location (City & State) of the transaction. For example, vendors permanent City & State: Charlotte, NC but transaction happens in Miami, FL. Customer sees transaction as Charlotte, NC vs Maimi, FL on their statement.
Proposed Solution: if merchant is using a device such as a Clover Flex, which uses cellular data (or Wi-Fi) to transmit charges, use cell tower location (or Wi-Fi location) and add a line…
1 vote -
A category is good for specific time for happy hours
To bring more customers to the business, owner should be able to set a category of the discount items only good from a specific range of time, i.e., Lunch special from 11:00 AM to 3:00 PM. Instead of going to the "categories" and click to disable "Available" one by one.
3 votes -
Allow Invoice Number to be removed from payment receipt.
Merchant would like to remove invoice number appearing on payment receipt. Merchant uses invoice number to put customer name and would like it so the customer does not see it.
1 vote -
service charge and surcharge
Merchant requesting service charge and surcharge appear in the clover reporting
2 votes -
Change who gets tip and option to split tips
When an order being paid before its closed there should be an option to leave the tip to the person that opened the order (waitress or bartender). Many times people eat and stand up and pay at the bar or ask another waitress they want to pay and the person that opened the order loses their tip. I have a few restaurants that have this issue. There should be an option to be able to choose who gets the tip and to split it also.
3 votes -
Rapid Deposit
merchant requesting we set no limit amount so he'll be eligible for rapid deposit ; merchant stated he has small business and should be for rapid deposit weather he process $500 or not
2 votes -
Name guests
Ability to name a guest in dinning app. Instead of guest 1.guest 2. Be able to name guest 1 (guest 1 bob. Guest 2 jack etc etc. For larger parties with multiple checks. Adding a "note" applies to entire table. Would make this process of multiple checks much easier.
11 votes -
Longer Pick Up times (order ready time)
I run a cheesecake bakery that relies a lot on my online orders. Currently the longest turn around time available is 90 minutes. Cheesecakes take at least 24-48 hour turn around. I know that customers can "schedule" an order for a future time, which most people who think ahead do, so I haven't had too many issues, however there are still customers that place an online order, pay for it and expect to be able to pick it up the very next day or the same day. I have been able to reach out and explain and satisfy them some…
2 votes -
stop charging a fee for processing debit cards. Its illegal
Stop charging a fee for processing debit card. I was lunch today and was charged %4 for using a debit card. ITS ILLEGAL. I did get my money back but many people are unaware that its happening. I posted it on my local facebook group.
1 vote -
Itemized receipt on the email receipts
Please provide the itemized receipt, breakdown of the purchase, including separate lines for each item. Canada Revenue Agency (CRA) wants to see each item not just the grand total.
1 vote
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