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Devices/Hardware

Welcome to the feedback forum for Clover Devices and Hardware. Please share your ideas for how we can update our hardware to improve merchant and customer experiences at the point of sale. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Device Setup: Were you able to easily put together and configure your device? Please express your thoughts on the device setup process here. 

2. Individual Device Categories: Share your ideas that have to do with all things hardware including the design, functionality, durability, compatibility, and more.  

3. Accessories/Peripherals: In this category, you can post all your thoughts on Clover accessories and peripherals such as the pin-pad, cash drawer, scales, scanners, and printers.

4. Other Device/Hardware Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Devices/Hardware

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7 results found

  1. KDS data available on Clover Dashboard.

    It would be awesome to have the order times, delayed orders, overdue orders, order types available in the reporting section on the clover dashboard.
    To see the number of 3rd party order apps, website traffic, et cetera.

    3 votes

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    1 comment  ·  KDS  ·  Admin →
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  2. Currently the KDS will show all orders even the ones already expedited to the customer. Example
    I put in an appetizer for the customer of an order of Bruschetta. On the KDS the kitchen will touch the screen to say its ready and it is removed. 10 minutes later I place their main course and the KDS will show the Bruschetta (with a check mark) and the rest of the order. When a kitchen is busy you are now asking the kitchen to make sure they look for a check mark. This needs to be resolved where the item does…

    2 votes

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    0 comments  ·  KDS  ·  Admin →
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  3. When making the orders on the KDS there needs to be the actual time on the top bar of the screen not just the timer when the item was fired.

    2 votes

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    0 comments  ·  KDS  ·  Admin →
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  4. KDS - Multiple Courses - show all the courses and firing by prep time

    Different dishes has different prep time, therefore some 2nd course dishes need to be fired at the same time as 1st course dishes.
    Some items are fulfilled quickly and can end up getting cold (or warm) while waiting for service, and other items need more time. It slows service down.
    See Toast

    1 vote

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    0 comments  ·  KDS  ·  Admin →
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  5. Need a "Server/Food Runner Mode" on multi KDS situation with functionality that ensures orders don't disappear from the server screen when the Kitchen marks an item as ready. Currently, "Expo Mode" doesn't support this feature.

    In this Server Mode, an indicator (e.g., a dot) could appear next to each item to show it has been marked as ready by the Kitchen. When the server touches the item on their screen, it would then be marked as completed on the Server Mode Screen. This would be an ideal solution. Thank you.

    1 vote

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    0 comments  ·  KDS  ·  Admin →
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  6. the KDS will display ( totals or "all days"). if there are 3 orders in the KDS, it will display the "all day" totals in the queue , if there are 2 NY steak orders on all three orders, the KDS will display they are a total of 9 NY steaks that are needed

    1 vote

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    0 comments  ·  KDS  ·  Admin →
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  7. I would like to access prep times per order & per day. We receive at times that food took too long and then we need to access the data. Also to monitor the efficiency of the kitchen.

    1 vote

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