65 results found
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Open/Closed
I would really love to add an open/closed button under each customer's name so that we can tell whether a customer has an open order.
1 vote -
Customer file sync issues
We are seeing duplicate customer in the customer file. I suspect that there is a sync issue between the customer file, rewards, & text/email receipts. We can manually add a customer on the back end, but when they sign up for rewards it creates a new customer record. On transactions where we have a validated customer, if we select to email/text them a receipt it prompts us to re-enter phone number/email address which creates yet another duplicated customer record. How do we keep our customer file 'uncluttered' with duplicates?
1 vote -
Customer's birthdays grouped by each individual month to send out a text each month with birthday coupon.
I would like to send my customers a birthday coupon for each month. So if there is a way to group just the birthdays for one month to send to only those customers that one month. Like January birthdays could be pulled up and send a mass text to just those customers with a Happy Birthday message and a coupon. Then month to month for the year. I do have my customers set up on the reward program so I do collect their birthday information each time they sign up. Thanks!!!
1 vote -
User should be able to "sort" or "filter" customer list
When looking at the customer list on clover.com, I want to be able to sort alphabetically through my customers but there is no way to do this
3 votes -
Customers app notes should show up in Register when a tab opens with their name
When a card is run with the same name as someone in the Customers app with notes, the note should appear in a popup in the Register. That way, for example, we can write "Always gets 10% off" or "Use house tab" or "Do not serve" and it will show up to more easily communicate with our staff.
2 votes -
AUTOMATICALLY POPULATE EMAIL ADDRESS FOR VIRTUAL TERMINAL WHEN ADDING EXISTING CUSTOMER.
Merchant is using the payments service plan and is able to download and use the customer app, create, edit and save customer profiles. But when he processes transactions through VT and assigns a customer to the invoice, the email doesn't automatically populate.
Merchant is Bert Warakomski. CONTACT: 203-874-4159.2 votes -
STATION DUO: Please autofill customers phone number and/or email if on file for the text & email receipt option on the customer facing mini
Since the Station DUO (previously called the PRO) came out i haven't had a more frequently requested suggestion from my retail merchants. Typically if a customer has a phone number or email on file in the customers app the merchant has the ability to select email receipt or text receipt (on file) after the sale. This option is still here w/ the station duo however on the customer facing display the options for email receipt/text receipt will not autofill w/ the customers info on file. Rather if they desire to receive their receipt via text/email they have to manually enter…
2 votes -
Please allow more functionality in the Customer App
Please, please, please add the features below asap...
-Allow merchants to merge duplicate customer profiles
-Allow merchants to export all of the sales data for individual customers (needed for frequent buyer programs etc.)
-Provide different options for sorting customer names
-The customer search function needs to retrieve any part of the customer's name. For example if the customer has two last names the search function only works if you search for the first one14 votes -
Add a Import Customers from other POS. Have tons of Customers that we will have to manually move.
Please add this feature, have hundreds of customers and it's a real pain to move them manually.
3 votes -
Notify Customer before processing Payments in offline
First Notify Customers that clover is in offline mode before processing payments. This enables customers to resolve connectivity issues
1 vote -
4 votes
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Ability to export customer transactions
Non-profit needs the ability to export each transaction by customer at the end of the year. If you add this feature, it will greatly expand Clover into non-profits.
5 votes -
Remember and associate customer email with credit card number across network in order to send receipt
This is exactly what Square does, and it works wonderfully and seamlessly. When a customer pays at a Square terminal with a credit card and inputs their email address for a receipt, the card number and email are automatically associated and saved across the network. From then on, any Square terminal will automatically email a receipt to the same address when that card number is processed.
Presumably some customers will not want this option, even if the address isn’t used for marketing purposes, so there should be a way to opt out.
This saves time, receipt paper, and contact with…
26 votes -
Please create a VIP filter.
Please create a VIP Filter!!
2 votes -
Retain customer email address
As a customer it is annoying to have to enter my email address with every transaction. Square is able to retain a customer's email address (presumably tied to credit card).
7 votes -
not duplicate the phone number
I suggest that when a merchant is entering a phone number, to prevent duplicating the phone number in the system, or when entering a new customer with an existing phone number can be prevent it by the system as already exist.
4 votes -
make the customer name viewable on the "orders" tab on the clover flex
We understand that their name does appear in the notes section of the order tab but often times, we need to use that area for notes and not the customer name.
4 votes -
3 votes
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Custom field option in Customers App
A boutique wishes to send promo's based on the anniversary date of a customer. Currently, the only date field is birthdate.
7 votes -
Add 'Repeat Order' option in Customers App
I suggest you add a 'Repeat Order' button that allows us to recreate a previous order, this would work great for frequent customers.
5 votes
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