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Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

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66 results found

  1. I suggest you add a 'Repeat Order' button that allows us to recreate a previous order, this would work great for frequent customers.

    5 votes

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  2. merchant will like the customer app to have the ability to import customers and merge existing customer information

    6 votes

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  3. Would like to be able to record a discount percentage on a customer profile and have it automatically applied to any order referencing that customer profile record

    11 votes

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  4. The merchant is using Ecwid and Clover and creating customer profiles on both ( which is creating duplicate customers). The merchant would like the option to combine or sync customers from ecwid and clover

    2 votes

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  5. Merchant is wanting a feature from clover to have the capability to import customers from other POS systems. Merchant is also wanting to be able to look up customer using an ID instead of the name.

    3 votes

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  6. Allow the option to pop-up comments so when ordering they will show on screen. For example, if you entered a comment/note that customer is to get a 10% discount when ordering, it would pop up and you would have to dismiss it to erase the pop up.

    7 votes

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  7. Nowadays, we face many customers that are scamming or take advantage in many ways. Customers app should include information if we decide not to serve or warning for these return customers who keep complaining or do many tricks on us. When we add customer, this information will need to pop up!

    4 votes

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  8. When a call comes in from a known customer the customer app shows the customer and is ready to take an order.

    12 votes

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  9. 5 votes

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  10. One merchant called in looking for a way to filter his customers by transactions - if we could get a new filter added to the Transaction page this would allow merchants to track successful/unsuccessful payments per customer without having to check each individually

    3 votes

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  11. Phone numbers are added to customer file with dashes but would like to search without having to enter the dashes. Basically have a pattern search auto insert dashes .... example: 4127891234 and have it show as 412-789-1234 and search for number with dashes for match.

    4 votes

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  12. Merchant would like to be able to see the Customers App customized by Last name, or to see an optional way to switch between alphabetizing by first or by last name.

    14 votes

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  13. The merchant would like a field to add the guest name in without creating a customer profile

    5 votes

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  14. Have a way to export spreadsheet for customer app customers including the price customers pay for items.

    3 votes

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  15. 4 votes

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  16. Merchant would like to add locker numbers to customers' profiles for tracking purposes and be able to merge customers together to stop duplicate profiles when different cards are used for payment

    79 votes

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  17. merchant is using a clover flex and he creates orders through customers app when he open the order app he can see only the name for the customer and he would like to see the last name instead

    6 votes

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  18. should be able to view and click on customer tied to an order right from the register (open/ current order) screen

    2 votes

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  19. Merchant has a over 1000 customers he needs to bring over from a different device and would like this enhancement for the clover.

    17 votes

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  20. 5 votes

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