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Engaging Customers

Welcome to the feedback forum for Clover Customer Engagement Features. Please share your ideas for how we can update our Clover software to improve customer experiences, increase traffic, and retain loyalty for merchants. Specifically, this forum should only include ideas about built-in functions on the Clover Dashboard (feedback on customer engagement apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Managing Customers Internally: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information. 

2. Customer Feedback: Are there features or capabilities that can improve the Clover customer feedback tool? Let us know here.

3. Customer Promotions: How can the promotions feature on the Clover dashboard be optimized for businesses?

4. Customer Rewards: What added functions can improve the built-in rewards software to increase customer retention and engagement?

5. Other Customer Engagement Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Engaging Customers

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32 results found

  1. Customers need to be able to Get rewards for their Clover Kiosk purchase. Most Repeat customers are using the Clover Kiosk. ..I understand maybe not redeeming their free reward on the kiosk but at least get their points. I called clover support and they said that its not a feature at this time and to come here to post the suggestion/ request

    1 vote

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  2. “Points towards perks” should actually reflect points. I entered a receipt code from a $3k, purchase the receipt said “Get 3707 points towards perks”. Then I entered a code from the same establishment where my receipt said “Get 12000 points towards perks”. I got the same exact 5% off QR for the $12k purchase as the first purchase. So there are no points - this is a garbage gimmick. And if the “point reward” is chosen by the vendor, perhaps you should advise them that not offering a “reward” would be better than finding out they give everyone the same…

    1 vote

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  3. It would be nice to have the rewards reset for the costumers after the limit

    1 vote

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  4. Rewards program should be able to accommodate a merchant with more than one location. It took 4 months to find out that the merchant will have to rescind an account and manually enter rewards on the other account etc. This could not be a more tedious suggestion. I think of all the other major retail stores that use rewards apps and points and it does not work just in one store. This needs to be addressed immediately.

    1 vote

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  5. merchant would like for customers to receive notifications every time rewards are earned or redeemed.

    1 vote

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  6. I am writing to request a feature addition to the discount app and the rewards app in the form of a cap on the maximum dollar amount that can be applied to a single invoice. It has been observed that our customers often redeem their rewards or discounts with a considerable purchase, say a large catering order. In such scenarios, allowing unlimited dollar redemption can lead to loss of revenue and subsequent financial burden on the business. Therefore, to mitigate such risks, it is essential to have a cap on the maximum dollar amount that can be discounted per invoice.

    1 vote

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  7. I would like the ability after adding a customer to an order through phone number, being able to access their rewards via "Select Customer" without having to use the mobile app. Same goes for non-tethered devices or clover flex. Not all customers like the mobile rewards app, and we have drive thru setup & some people find it easier to give us their phone number so we can enter in their rewards.

    1 vote

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  8. My shops have been singled out of the Rewards program without notice. Please bring back Rewards to all cigar shops. I have many customers that have thousands of points and I have no way of how to reward them. I don't have access now to how many points they have. My customers have found many other cigar shops still on the clover app yet my shops were pulled. Your marketing company needs to quit trying to social engineer adult behavior and get back to making great POS hardware and software.

    1 vote

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  9. Modifiers are considered upgrades, therefore they should not be included in the redemption of points/rewards. Especially if the perk is for a free item. A free item valued at $8 then becomes a free item valued at $12 or more due to multiple modifiers being added which hurts a small business.

    1 vote

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  10. The current system offers a reward when a customer becomes a regular and a VIP, and then, for the rest of their customer life...nothing. We should be able to make the tiers annual so that customers have an incentive to make 12 or 25 visits (or whatever it is changed to) every year, not just once.

    1 vote

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  11. I am a retail store. Once customer has put in their info (phone number) for the reward program I would like for their first name to pop up on my side of the register. That way I can thank them by name after transaction is finished.

    1 vote

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  12. Allowing sellers to define the values of points would provide them with far more flexibility. For example, a bakery could award 3x points for specialty or custom items, 2x points for seasonal goods, and 1x points for everything else.

    1 vote

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  13. Currently rewards are all-inclusive. By allowing users to manage what items are eligible for rewards sellers can promote customers to purchase specific items and reward them for doing so. For example, a seller could make it so that their in-store brand is eligible for points to encourage sales over 3rd party brands.

    5 votes

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  14. Merchant wants to have the ability to zero out their customers rewards point with a button, instead of manually adjusting the points. Also they want the capability to adjust all or multiple customers at once.

    2 votes

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  15. Need a method to Zero out Rewards points for quarterly, semi-annual, annual maintenance.

    It's a huge financial liability to not be able to expire points on a regular basis. I need an "easy button" to reset points to Zero for all our customers.

    I have been told by Clover Support to uninstall the app and reinstall it, but that did not work. All the customer data and points were in-tact.

    2 votes

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  16. Wants to be able to limit modifiers on rewards program. So that customers can only add limited toppings modifiers.

    6 votes

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  17. I would like to customize the text that is displayed on the customer facing mini to encourage people to join our reward program. Similar to what I can do with tipping, just for this.

    3 votes

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  18. We're having issues with rewards and having to wait 48 hours for the ESCALATION TEAM is unacceptable!!

    4 votes

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  19. merchant would like when at the screen ask to get points when enter the phone number to automatically add points or deduct points instead of him having to select the customer

    3 votes

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  20. when the merchant manually add the rewards points the merchant would like for the points to accumulate and sync without refreshing the screen.

    2 votes

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