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How can Clover help businesses better engage customers? What features should be added to Clover’s software to keep customers coming back?

Engaging Customers: Gift Cards

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Purchasing Clover Gift Cards along with other items

Merchant's would like to be able to load the gift and not have to sell it right away and would like to be able to pay for it with other items

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  • Paul White commented  ·   ·  Report

    I begged and pleaded with Clover to let me keep Valuelink for my three stores which bought me a year. They officially took it away Monday and xxxx my customers! I can't load multiple USED gift cards at once. The gift cards have to be NEW for a customer to buy more than one gift card in one transaction. If a customer wants more than one gift card. I have to run multiple transactions. School is out in one week and its bad enough they did this at all. They couldn't wait until the summer for me to deal with this HUGE problem. I am done with them and they just lost my business of 6 years and 10 registers.

    (Edited by admin)
  • Kathan Gardens commented  ·   ·  Report

    Clover asks: "How can we improve Clover?", yet fails to accomplish a rather simple coding exercise to allow the gift card app integrate with other orders so customers only have to pay with one transaction. What seems to be the issue, Clover??? Ge the heck to work on this issue. Every single day you delay costs me in credit card processing fees (when 2, not 1 swipe is required), and makes me more and more likely to move away from your POS system (and spread the word to fellow merchants, as well).

  • Anonymous commented  ·   ·  Report

    Gift Card App (Red App) If a customer wishes to buy multiple gift cards in different amounts. Say 10 gifts cards in 10 different amounts. The Merchant will have to run 10 different transactions. 10 swipes of the customers credit card. So the Merchant is incurring swipe fees 10 times instead of 1 on the credit card side and 10 times on the gift card side.

  • Anonymous commented  ·   ·  Report

    Gift Card App (Red App) Currently this app does not allow for the purchase of items and a gift card in one transaction. The merchant has to do two transactions, which means two swipes.

  • support commented  ·   ·  Report

    Gift Cards App (red app)- "Add and pay now/Add and pay later" (a feature that was once available in the ValueLink App). Therefore, "Add and pay later" will allow a merchant the opportunity to do the following “if the customer buys a $20 gift card the merchant adds an additional $5 for a total of $25”. Currently the Gift Cards app does not provide the option to discount a gift card activations or reload.

  • support commented  ·   ·  Report

    Merchant wanted to submit a request for the ability to load a gyft card and sell it through the register app instead of through the gyft app.
    Merchant said it was an inconvenience for the themselves and the customer to have to charge them through the register app for goods and services, and then have to go to the gyft app and have a whole new transaction through there.

  • support commented  ·   ·  Report

    request if there is a better way when we sell the gift cards to show in the same transaction with other items on the register app and not separated sales .