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chargeback due to 3D secure not used

Hi,
We are seeing chargebacks from Clover online ordering and the reason has been 3D secure was not used. How do we prevent this from happening ? This happened more than once and we use clover online ordering platform and this is where the chargebacks are coming from. Both the times reason was "Visa 3D secure" was not used and we keep losing the disputes. If this continues we'll have to close our doors.
Anyone from clover can help ? This is urgent.
Thanks

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  • Chuck Johns commented  ·   ·  Report

    3D Secure for Ecommerce Sites and payments.

  • Kevin commented  ·   ·  Report

    Any update on this?

  • Kevin commented  ·   ·  Report

    This is becoming a real problem for merchants not able to use Visa 3DS with Clover for card not present ‘ e-commerce transactions. Merchants are automatically losing chargebacks due to 3DS not being possible with Clover. How is FIserv and Clover not first to market with this?