Processing Manual Refunds on Clover Dashboard
Please add the ability to process a Manual Refund via the Clover Dashboard/Virtual Terminal, or with the Clover Go app.
I manage a business that has used First Data/Payeeze Virtual Terminal for the past 5+ years. We have always had the ability to process manual refunds when necessary. We were "upgraded" from Payeeze to Clover as part of your company buyout. However, we are now not able to do business as before. We do not have a retail store. So we have no need for another device just for running transactions over the phone.
In our service industry, it is very common to have to issue refunds past the 90 day mark. I have refunded some deposits that were over 1 year old. Without the Manual Refund ability, this is not possible. I was told by a level 2 Service Tech that I would have to just instruct the customer to issue a Charge Back. I'm sorry but that is completely unacceptable.
Forcing users to purchase a $1000 tablet from your company, in order to do business as usual, especially when that user never even signed up with your company, is not a good business practice. If I will not be given the ability to process Manual Refunds on my dashboard/virtual terminal or with the Clover Go app, then I'll take my $750,000+ annual credit transactions elsewhere.
I have shared your feedback with the migration team and they will be reaching out to you directly.