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How can Clover help businesses better engage customers? What features should be added to Clover’s software to keep customers coming back?

Engaging Customers: Other Customer Engagement Suggestions

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Allow more then one reminder to the client to pay their invoice.

Today you can only send one reminder to the client to pay their invoice. Most other providers allow you to send as many as needed to encourage payment.

Today you have to cancel an invoice after sending one reminder and create a new one. This is a waste of time.

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Dana Ventura shared this idea  ·   ·  Report…  ·  Admin →
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  • Tomas Marin commented  ·   ·  Report

    This is a nuisance for my clients. I am a reseller of Clover and I have hundreds of clients who use this platform, but that get frustrated at the ability to ONLY be able to send 1 email reminder. This sounds like it would be such an easy fix to be able to let the merchant send multiple reminders.

  • Regina commented  ·   ·  Report

    Currently, the system only allows for 1 reminder per invoice. This does not help secure payments for invoices that have gone outstanding for over 30 days. I was told by customer support to cancel the invoice and re-create it to obtain a new invoice #, and then send the new invoice. That is an accounting nightmare. Can the system be programmed to allow for multiple reminders, sent when needed, according to my business needs?

  • Brady Patterson commented  ·   ·  Report

    I believe currently you are only able to send one payment reminder per invoice. If this is the case this needs to be changed. I should be able to send daily reminders to my customers if I want.