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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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8 results found

  1. Link order to payment card to facilitate to non-receipt returns.

    The ability to link the transaction with the order. Why? If a customer wants to do a return without a receipt. If the last 4 digits of the credit card is given, the merchant can then pull up the transaction/order and apply a full or partial refund to the original transaction.

    1 vote

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    0 comments  ·  Refunds/Exchanges  ·  Admin →
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  2. Partial refunds

    The merchant needs to be able to partially refund incorrect orders before the settlement/batch. If an employee accidentally adds an item to the order, the current method is to void the transaction and do it again. This is not convenient for the business.

    70 votes

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    9 comments  ·  Refunds/Exchanges  ·  Admin →
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  3. Allow refunds of Cash transactions on Clover.com Dashboard

    I had a situation where an employee gave a customer a correct amount cash refund but had trouble completing it on the Device due to getting busy and just forgot about it. She turned in the appropriate paperwork to me in my office. However, when i went to the transaction to refund it the option was not available to issue the refund.

    2 votes

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    0 comments  ·  Refunds/Exchanges  ·  Admin →
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  4. Refund Process

    Hello,
    The Refund Process do not work correctly, it should work like the discount process, where the waitress ask for approve and a pop up screen is displayed for a manager pin. At that point the manager will enter he/her pin. Since it does not work with way and the manager need to log into the system to refund an order, the refund order is logged under the manger shirt report and not the waitress shirt report. This is causing issue this tip especially with cash refunds at the end of the night because there refund is not show on…

    29 votes

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    8 comments  ·  Refunds/Exchanges  ·  Admin →
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  5. Being able to partially refund without needing to re-enter in the full card details

    Right now merchants who do not ring in multiple items do not have a partial refund option without needing to re-enter in full card information. This is a complaint that has come up several times among several different merchants operating in separate industries.

    8 votes

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    0 comments  ·  Refunds/Exchanges  ·  Admin →
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    Under Review  ·  AdminGlenn Flinchbaugh (Admin, Clover) responded

    We have a pilot of being able to partially refund a flat amount from the web dashboard. Please contact support to be added to the pilot. 


    We're investigating making this more broadly available. 

  6. Debit Transactions Refund to Cash

    Refunding debit manually does not link to the order that was refunded. This can be financially impacting to merchants customers can potentially request additional refunds to the same order which will reflect. An option for cash refund should be listed on Debit transactions. Work around for manual refunds is to leave a note on the order to illustrate it was refunded.

    13 votes

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    0 comments  ·  Refunds/Exchanges  ·  Admin →
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  7. Partial refund on cash transactions

    17 votes

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    4 comments  ·  Refunds/Exchanges  ·  Admin →
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  8. Pre-Authorization Changes

    Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.

    Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.

    22 votes

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    Under Review  ·  1 comment  ·  Refunds/Exchanges  ·  Admin →
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